Customer Ratings & Reviews

My 3rd Fitbit purchase and will not buy again. These products just do not last. The first two broke within warranty period and were replaced. This last one was only 1yr 3 months old and broke. All three were worn by my wife whom used it in non-aggressive manners and never got it wet with sweat and always removed before shower. I understand things don't last forever but for a little over a year use in non-abusive manners is ridiculous. In my opinion anyway. We did receive an apology from Fitbit on this most recent failure with an offer to take 25% off a new Fitbit purchase. For the monies spent already it's more economical to purchase a smart watch. It's too bad as the technology is great; it's just on a product that continually fails.

i like it but it quit in 32 days. waiting for replacement

I purchased one for me and one as a gift for someone at Chirtmas. Mine quickly within a week showed inaccuarate heart rate and inaccurate calories burned and inaccuarate stairs and steps. I took it back to Best Buy and they replaced it. The second one would never keep the correct time and would show I was burning calories when I hadn't had it on or days. It was amusing to sync it to my phone after a day of it sitting on the bathroom sink and see how many calories it registered. The one I purchased as a gift started malfunctioning after the return period was over so it was simply a waste of money.

challenging item....to figure out still in that situation

product works great and holds a charge for about4-5 days

Doesn't seem to track sleep very well.................

ok! poor instructions. hard to set up from a laptop.

Could be better overall it's made with cheap material

Not very accurate. But keeps you going says my wife

THIS ITEM IS HORRIBLE! IS NOT ACCURATE AND ITS UGLY!!!

It doesn't track my steps. troubleshooting always.

NOT receiving caller ID NOR accurate steps climbed

I loved my Fitbit until it just quit working . It will not charge at all and I have no idea why. I'm going to contact support and see if the can help me. I have had it for about a month.

I bought this to use as a step counter, and to be the official judge in a contest between my 12 yr old and me to see who went further in a 24 hour period. I couldn't figure out why she was winning by 1000's each time... Well she figured out that there's no need to walk because every time that your arm moves in a forward and back motion it counts a step. So she would play catch or just move her hands while seated and her numbers just soared. Very inaccurate and I would not recommend or purchase again had I known that 1st.

This Fitbit Band is a great idea but it's only made to last about 6 months. After that, the band starts to separate from the main assembly. I am happy I got the Geeksquad warranty which covered from Fitbit's poor craftsmanship.

I wasn’t impressed with this Fitbit. The band separated from the Fitbit which allowed moisture to accumulate and eventually render the Fitbit inoperable.

I bought this for my wife and at first she liked it. If you're looking for a fitness tracker to challenge friends with this is for you. my wife wanted to use it to run but with no Gps it wasn't what she was looking for

I returned this product after 3 days of use. Would only hold a charge for about 30 hours and then would be dead. It did seem to keep track of steps accurately but the floor feature was a total dud. It said I climbed 15 floors one day when I had not climbed 1. My other complaint is that if you have a very petite wrist like mine it was really wide and got caught on sleeves and coats a lot. It fit tight but stuck out about 4mm on both sides of wrist. Sleep feature was very nice and quite accurate.

This product does not last at all. We are on our third FitBit in a year. The company has been good at replacing them when they break (which is why I'm giving them 2 stars), but the quality is just not there.

As they say, there's room for improvement. Software was great, but hardware was not. Control button came off of both the first fitbit and its replacement. Not from misuse. AARP member.