Customer Ratings & Reviews

Third time I brought this type of protection plan, it saved me money, and they fix my problems each time with any farther problems.

You really can't beat the price for 24/7 tech support. When they say 24/7 they mean 24/7. At 2 am I needed help and they were there.

Geek Squad is the best! I didn't even have an appointment but they still helped me with my computer! So worth having a warranty!

Geek Squad is worth the extra money for the peace of mind to make sure purchases are set up and serviced at a high level

Great service. Just wish paying for the annual 24/7 service meant you didn't fall into the same 5-day queue as everyone who doesn't pay for the service.

I have used Geek squad and was very pleased. I had a virus on my laptop and they cleaned it up. They are very reliable.

They take the stress out of figuring and fixing my PC without having to dismantle and haul it to the store - Thank you!

Very knowledgeable, friendly & helpful. I like the fact that I can bring in my lap top anytime and they are always ready to help me.

The only think I dislike is you have to make an appointment. It makes sense but it's hard for me to pinpoint a time to be there.

The category is "in store" and I got my computer serviced - it took a few days but they were quite successful in getting rid of the ransomware. Very satisfied.

I was having issues with my labtop helped me out also needed to install an app helped out Very professional and help me step-by-step

The best thing you can ever have when you have problems they help you get it fixed ASAP don’t know what I would do without it.

Bought on recommendation of store employee as I was looking for a computer to use for my gaming. It has the speed I expect and I am happy with my purchase so far.

I purchased the Geek Squad computer support program for two years and had a fix of my computer's Windows 10 program. Problem fixed!

I plugged this device in and it took very little time for it to become ready to use. I definitely appreciate the extra storage!

It was a problem that required to have to clean the hard drive. Best Buy was able to save some of my files. Having a warranty for two years is comforting.

I always purchase the Geek Squad Protection Plan when I purchase laptops. Couldn’t be happier with the service provided.

They did do a good job of cleaning up the computer, but I am currently having issues with the USB ports to which I am taking it back for them to service it.

Great service. Courteous, friendly, helpful, and very patient with me. They explained everything they did to my computer and why.

Great service, timely. Associate explained everything clearly and was very patient. Service is very convenient and worry free