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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16019 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers highly value the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate its simple installation and sleek design, while also enjoying the convenience of connectivity features. However, some customers note compatibility issues and concerns about the battery's performance. A few also mention that the price point and scheduling features could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 16,019 reviews
  • Rated 5 out of 5 stars

    Not too hard , but not simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions were excellent My challenge was the wires in my old thermostat where old and the exposed wire was not long enough and slightly corroded The nest was able to show you what wires where connected And 1-2 were always missing when you look in setup After I cut and test stripped wires worked fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought initially from Home Depot but after shopping around a bit more found a much better price from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got two for my home (two zone HVAC system) to replace our Honeywell programmable thermostats. Easy to install and easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for a few months then the battery stopped charging, tried using the usb to charge it but it can’t hold a charge, so now we can’t even use it and I saw all the comments online saying they can’t get nest to get it fixed so I’m going to have to get another thermostat. Definitely won’t be getting nest again.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello RyanS, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with the batteries holding a charge. Please be advised that your Nest Learning Thermostat uses power sharing(North America only) to stay powered on. Most systems are able to power share without a problem, but some heating, ventilation, and air conditioning (HVAC) systems may react differently to power sharing. Power sharing issues are resolved with the installation of a common ground (C) wire or the Nest Power Connector. If you've tried these options before and the issue still persists, then we recommend that you reach out to our support specialists so we can help you with finding a better resolution and improve your experience. You can contact us by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 2 out of 5 stars

    Nest showing wrong temperature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but it's not doing the very basic task it's supposed to do which is measuring the temperature right. It reports 3degrees higher temperature, if I press it for 10second making it reboot it shows the right temperature but it won't sustain it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Google has done it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat is by far the best I’ve ever used, and it’s very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest smart setting thermostat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience and east of having this digital thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup and program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a cool and money saver tech gadget. We set it to the temperature we want before we make it home. Our home is nice and warm when we get there. Love the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and easy to use Love the look I also bought a matching back plate from amazon because I didn’t really like the white one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived earlier which is awsome, super easy to install and i cant wait for it to "understand our behavior" so that it can adjust accordingly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Thermostat EVER!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to hookup and use! The convenience of operating the Thermostat from your phone is ingenious! It's even fun to play with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It has lowered my energy usage with out me having to think about it. I love solid quality product like this. Absolutely amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use & eco-friendly. Make sure it’s compatible with your current system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, looks very nice. Also the apps is very convenient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasting a time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine for a two months but it couldn’t find any wi-fi. I have tried all troubleshooting but the result is negative

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, Sleek, and Energy Efficient – A Must-Have T

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my home with the Google Nest Thermostat, and it’s been a game-changer for both comfort and energy savings. The installation process was straightforward with clear, user-friendly instructions that made it easy even for someone like me who isn’t tech-savvy. Once set up, the thermostat quickly learned my daily routines and adjusted the temperature automatically, ensuring a cozy home environment while also reducing energy waste. The design is modern and sleek, fitting seamlessly into my home’s decor, and the intuitive interface makes adjustments a breeze. I especially appreciate the remote control feature via the smartphone app, which allows me to monitor and change settings even when I’m away from home. The detailed energy reports have been incredibly helpful in tracking my savings and understanding my energy usage patterns. While it does require a stable Wi-Fi connection and occasionally demands minor tweaks to optimize performance, these small adjustments are far outweighed by its overall benefits. The Google Nest Thermostat has not only enhanced my home's comfort but has also helped me lower my energy bills—making it a smart investment for any modern household. I highly recommend this thermostat to anyone looking to upgrade their home automation system. It’s a brilliant blend of efficiency, innovation, and style that truly stands out in the smart home market.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gone bad 2nd time in < 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in July 2017, gone bad in Dec 2017. Got replacement, again got bad in today (May 2018). Really disappointed. I am glad that I didn't discard my old thermostat as it came handy both times. Other than that functionality is good. Lets see how next replacement works. Error Message on Nest thermostat display: Starts in xx:xx mins During this period of time, A/C or Heat starts and then stops repeatedly.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest. Based on the details you've provided, it sounds like you're experiencing power sharing symptoms. This can happen if the control panel for your HVAC system becomes sensitive to the extra charge coming off of your Y1 wire to charge the internal battery. When this happens, a replacement typically won't resolve the issue and would need our support to confirm this to help provide the proper resolution.

      If you haven't already received this information from a live agent, or you received the replacement and the issue persists. We'd suggest reaching out to our live support once more, and explain that you believe you're experiencing power sharing issues so they can transfer you to the proper department.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Rebates make it a MUST HAVE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Nest first hit the market I was put off by the price. I was also skeptical if another "internet sensation" would have any longevity. I didn't want to be on the bleeding edge only to be burned if/when the company faltered. But Nest has stood the test of time and remained. So when I had some RZ certs to use I combined that savings with the $100.00 rebate from ComEd to feel a lot better about the price. The Nest has shown to be easy to setup and operate. The instructions were clear, with additional information on their website that is very thorough. They also have installation videos for the more visual learners. They have a network of professional installers available if you really don't want to DIY. But for my situation, I found that the most difficult part of the installation was removing my old thermostat. The instructions are clear and easy to follow, everything is well labeled and the whole job took me about 30 minutes. It's very nice that Nest includes the additional mounting bracket for those rare installations that would require it. But even better was the trim plate since my old thermostat was a bigger, rectangular model that had been painted around. The trim plate covered it up and made it a professional looking job. While I like and appreciate the inclusion of the trim plate, I would like it more if there were other finish options available. But this is a very minor issue. It just plain looks good on the wall. I did have one momentary hiccup on the setup. On the first attempt it could not connect to my WIFI. I know the user/pass was corrected, it just took forever and then gave an error. I tried it a second time and it connected right away and has remained active for months. So if at first it doesn't connect, just wait a minute and try it again. I have the savings features enabled. So it's set to start cooling down about the time I leave work. But if I have to work late and it doesn't detect anyone home, it will stay in the upper setting until I arrive home. Better still, I can always launch the app on my phone and tell Nest to start the cooling before I leave work. I loved this feature so much about my car, now I have it IN MY HOME!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not purchase again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have issues with this i do not like it. Wi-Fi is always disconnecting and Alexa keeps having to look for it. Now it cant even find it anymore.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi LoveTheseSpeakers, thanks for sharing a review about the Nest Learning Thermostat, and we’re sorry to hear it’s an inconvenience for you. Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. The thermostat uses the voltage from your system’s wires to keep its internal battery charged, so if the power from your system is insufficient, the thermostat will run on battery for a while but will turn off features like Wi-Fi to preserve battery life before it must turn off completely.

      Here’s are some troubleshooting steps that might help in the event that your thermostat has connectivity issues:
      - Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
      - Unplug your Modem/Router for 30 seconds, then plug it back in.
      - Check for sources of Wi-Fi interference (cordless phones, baby monitors, microwaves, bluetooth devices, wireless video equipment)
      - Check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery charge is below 3.6V, there might be a power issue.
      - If this is related to a power issue, disconnect the thermostat from your Wi-Fi. Check if the thermostat maintains a charge after.

      If additional help is needed, we’d be happy to provide you with real time service and assistance if you can visit us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google Nest Learning Smart Wifi Thermostat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the Nest Learning Thermostat. From the moment I installed it, it has completely transformed the way I interact with my home's heating and cooling system. First off, the installation process was a breeze. The Nest app guided me through every step, and I had it up and running in no time. The sleek design of the thermostat looks fantastic on my wall, and the white color complements my decor perfectly. The real magic happens once you start using it. The Nest thermostat quickly learns your preferences and adjusts the temperature accordingly. Over time, it has become incredibly intuitive, anticipating when I'll be home and adjusting the temperature to ensure maximum comfort while saving energy. The Wi-Fi connectivity is a game-changer. Being able to control the thermostat from anywhere using the Nest app on my phone is incredibly convenient. Whether I'm at work, on vacation, or just lounging on the couch, I can easily adjust the temperature to my liking. One of my favorite features is the energy-saving reports. The Nest thermostat provides detailed insights into my energy usage, helping me identify ways to save money and reduce my environmental footprint. It's empowering to see the impact of small adjustments on my monthly bills. The compatibility with other smart home devices is also impressive. I've integrated my Nest thermostat with my Google Home, allowing me to control it using voice commands. It's like living in the future! Overall, I couldn't be happier with my Nest Learning Thermostat. It's reliable, user-friendly, and has significantly improved my home comfort while saving me money on energy costs. If you're considering upgrading to a smart thermostat, look no further than Nest.

    I would recommend this to a friend