Customer Ratings & Reviews

Works as advertised plus more like learning patterns and detailed usage. With the app you can take control. I also installed myself. I have wiring experience. Instructions were detailed and presented well in the box. I really like it so far.

Great item, I know it is saving me money. Love that I can change the temp before I get home or with my google hub just by talking. Don't even need to get out of bed to make the house warmer or cooler.

Excellent device, work perfectly fine. Excellent customer service s well

I live in a relatively small apartment and have not seen a huge reduction in my bill after switching to the Nest. However, the Nest does make it much easier to set and maintain a comfortable temperature than the analog thermostat that it replaced. It's also a comfort to me to be able to log into the app remotely and make sure that my apartment is being kept at a temperature that is comfortable for my pets at home.

It's been up for a few weeks and has started to learn our patterns. It's easy to use and seems to keep temperature very steady. Hoping that my electric bill will start coming down but have not had it long enough to see any results yet.

I thought that this was a good purchase for my family as it does show us monthly summary reports on energy saved of "Leafs" earned. Also, I was very impressed with how simple the install was. I have since purchased other NEST products to have them all connect.

I purchased a nest thermostat. The product was faulty out of the box. I spent $80 for a certified tech to diagnose that my HVAC was perfect but that the nest product backplate was faulty. (The tech also stated this is a common problem with nest). I called nest customer service and the tech was condescending on teaching me how corporations regulations work and he could do nothing. I had all the paperwork to email to him but he insisted he could do nothing. I then explained I'd leave a review on the product and how he handled it by not reaching a compromise of some sort. I will be returning the 2nd nest product I had to purchase. All in all, I'm sure the product works great when it works but I hope you never need to use the customer service. The tech Mike was VERY unhelpful and even asked me if I worked for a company and I understood my regulations at work. What a rude guy. I told him I hoped that his company was recording this conversation. I'm sure they'll be talking to him on how the real world operates. #clueless. I will be posting this unfortunate experience on other websites as well. Hope this helps you decide what product is best for you.

- Easy installation. - Easy setup. - Works as advertised. - Enables energy rebates.

I love this thermostat. It lets me control it from anywhere. The scheduling is nice as well, but someone is always home at my house all day so it doesn’t do me much good to be energy efficient in that manner. If you love new tech, I highly recommend this!

I’m very pleased with my new thermostat. I couldn’t believe I was actually able to install it myself! It works great and is user friendly. I love being able to adjust the temperature without getting out of bed at night!

It is nice to be able leave the house and have the furnace or air to turn off automatically. It is nice to turn the heat on before I get home from a vacation. It was challenging to set up with my two stage furnace. I had to call for help. The tech help was very knowledgeable. Make sure you take a picture when removing the old thermostat in order to help get the wires in the correct places.

Easy setup no need for an HVAC guy. Any issues nest will help you through the setup process and I already noticed a significant difference in my monthly energy bill. Doesn't compare to any smart thermostat on the market.

Easy to set up. Looks good, works great. Still waiting to see how well the learning function works.

After doing everything both the website and directions told me to do multiple times, the system just wasn’t compatible with my heating system even thought it said it was. I do not knock the Nest itself, just wasn’t compatible for me. Would have loved if it was.

I received a coupon for 75 dollars off from my gas company so I couldn’t pass on that deal. It works great. Having the ability to turn on the heater or A/C from my work so the house is the perfect temperature when I get home is worth every penny.

Just bought a new home and have tricked it out to make it a smart home. This was the first step in accomplishing this. Very easy to use and is setup on my phone. Has saved me enough money to cover its cost in the first year!!

I replaced my old thermostat with the Nest. I'm not a very handy person but was able to follow the instructions easy enough to set it up. The Nest does a good job of remembering what temperatures you use at different times of day. But if temperatures fluctuate, then you have to adjust anyway. The biggest disadvantage for me is not being able to run the furnace fan by itself. The app is great for keeping an eye on temperatures when your away, and adjusting it while away. Overall I like it, and am on track to receive the incentive that should help reduce it's initial cost.

This thermostat has saved us so much on our electric bill. The best thing about it is that it knows when you aren't home. I love it! You can also adjust it from your phone when you are away. Came in handy when I was out of state and forgot to change the program.

We got this on Black Friday and it has exceeded our expectations. Both simple to install and simple to set up, knowing we have full control even when we're away from the house is great. Plus, nothing beats not having to get out from beneath the covers to turn up the heat.

I purchased this item for my father for Christmas and he is fascinated with it. It's been two weeks since we programmed it and it's already learning his schedule (like the product was advertised). It shows the forecasted weather which is convient since he works outdoors.