Customer Ratings & Reviews
See more imagesAWPLAY - Big and Tall Gaming Chair Wide Ergonomic Office Chair with Deluxe Embossing Leather Computer Chair - Black
- Model:
- TGR10511-BLACK-BBY
- SKU:
- 10554565
Highly rated by customers for:
Customer reviews
Rating 4 out of 5 stars with 60 reviews
Top Mentions
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- Rated 5 out of 5 stars
Really comfortable chair
Mark Posted
Very comfortable chair ! First time bought on Best Buy love it
I would recommend this to a friendBrand response from GTRACING
Posted
Thank you for your enthusiastic recommendation! Wishing you a wonderful time! 😊
- Rated 4 out of 5 stars
Perfect chair.
DavidT Posted
The chair is easy to setup. However, some of the screw bolts built into the armrest and base did not line up perfectly. I used epoxy.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
Feel free to share your experience and we look forward to providing you with more high-quality products in the future.😇
- Rated 5 out of 5 stars
Good value and comfy
Tswizzle Posted
Comfy and easy to assemble. After 2 weeks I am still enjoying the chair and it does not squeek or make noises like my old one.
I would recommend this to a friendBrand response from GTRACING
Posted
We know that the biggest problem with chairs after prolonged use is rattling and creaking, so we've specifically reinforced and quieted the structure and key connections. We're glad your experience confirms this. Thank you, and we hope you enjoy using our chair!🥰
- Rated 5 out of 5 stars
Great chair
xDuBx Posted
I'm using it as my primary gaming chair. So much better than those racing seat chairs. Very cushioned and spacious.
I would recommend this to a friendBrand response from GTRACING
Posted
That’s amazing to hear! 🎮🥳We’re so glad this chair is your go-to gaming seat. It’s wonderful that you find it extra cushioned, spacious, and way more comfortable than traditional racing-style chairs. 😊
- Rated 5 out of 5 stars
Great
LATOSHAA Posted
Nice quality. My son loves the chair. It was perfect for his room
I would recommend this to a friendBrand response from GTRACING
Posted
We really appreciate your kind words. It makes us happy that our chair delivers solid quality and becomes a favorite piece in your son’s room. Hope it brings him lots of comfort for gaming, studying and relaxing.
- Rated 5 out of 5 stars
A Great Option if you need a desk chair
En4rcer Posted
Excellent desk chair! Comfortable and seems to be pretty sturdy thus far. Super easy to put together too.
I would recommend this to a friendBrand response from GTRACING
Posted
Awesome! So glad to hear it's comfortable, sturdy, and easy to put together — that's the perfect combo. Thank you and enjoy your new chair!❤️
- Rated 1 out of 5 stars
Broken promises
Iceman Posted
After correctly assembling the chair, the seating base was tilted sideways. The upholstery was flat and compressed and by far not as shown in the pictures. The whole chair is very disappointing and doesn't provide the comfort as advertised. I bought it via the Best Buy Marketplace and even though I returned the chair in its original condition, GT-Player did not refund me, despite that I have proof that the item was correctly retuned back to them. Best Buy does not support you in that case, because it was bought via their marketplace, but they take no responsibility for whatever happens if you use this feature! I strongly recommend not to purchase this Gaming Chair!
No, I would not recommend this to a friendBrand response from GTRACING
Posted
We are extremely sorry for what happened.
Please rest assured that our products have a one-year warranty.
You can contact our after-sales email: service@gtracing.com.
Our after-sales customer service will help you.
Regards.
- Rated 5 out of 5 stars
5 Stars
JoshtM Posted
I use this chair for my home office and it has been amazing so far! Took only about an hour to put together. Perfect amount of firmness, great lumbar support like I need, wider base and armrests.
I would recommend this to a friendBrand response from GTRACING
Posted
Thank you so much for sharing such wonderful feedback about your chair! We’re absolutely thrilled to hear it’s been a perfect fit for your home office.
It makes our day to know the assembly was smooth (an hour is such a great time!), and that the chair’s firmness, lumbar support, wider base and armrests are all working exactly as you need them to. Reviews like yours mean the world to us—they let us know we’re on the right track with crafting chairs that truly support our customers’ daily work.
We hope it continues to serve you well for years to come, and please don’t hesitate to reach out if you ever need anything at all.
- Rated 5 out of 5 stars
Best Purchase
user793854 Posted
Very comfy. Wheels roll well on any surface. Highly recommend
I would recommend this to a friendBrand response from GTRACING
Posted
It is our honor to provide you with durable and good products! Your satisfaction is more valuable than any advertisement, and we look forward to serving you in the future!❤️
- Rated 5 out of 5 stars
Nice chair
HeatherT Posted
My son is a little over 6 feet tall. He can relax and game in this chair and looks comfy. I’m glad I made this purchase for him.
I would recommend this to a friendBrand response from GTRACING
Posted
Thank you for your recognition of our products! Our chairs are specially designed with ergonomic lumbar support to ensure that you can remain comfortable and reduce fatigue even during long gaming sessions.
We wish you and your son all the best!
- Rated 3 out of 5 stars
The Chair
JohnK Posted
Not so great comfort. Could use lumbar support improvements. Other features are good quality and comfortable.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
Thank you so much for your honest feedback. We apologize that the chair didn't provide a perfect experience in terms of lumbar support, but we appreciate you pointing out its strengths as well. Your opinions are very important to us. We will continue to improve our products. We hope to provide you with a better experience in the future.
- Rated 1 out of 5 stars
Quality is not best
ANNAP Posted
Armrests gave up after about 3.5 months of use. It also stated making a scary noise when you try to sit back, leaning on the back of the chair,as if it's about to snap.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Piston shot after less than 6 months
JohnH Posted
Piston gave out after less than 6 months. I've had plenty of chairs have pistons give out but never after less than 6 months. Can't take a load at all without air going out and it sinks down several inches at a time which is a complete disruption while working and a hassel for someone who is 6'4" it painful constantly readjusting this blasted thing. On a side note the extendable leg rest is a joke.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
We are truly sorry to hear about the unpleasant experience you’ve had with your chair, and we sincerely apologize for all the inconvenience and discomfort this has caused you. 😔
Based on your description, it appears the gas lift piston is leaking air and failing to support weight properly, which needs a replacement.
Please kindly reach out to our support team at info@gtracing.com. Our team will look into your case carefully and provide you with a satisfactory resolution as soon as possible.
- Rated 5 out of 5 stars
Big & Tall Gaming Chair
WillieW Posted
Easy to put together and love it so far! Would recommend.
I would recommend this to a friendBrand response from GTRACING
Posted
Fantastic! 🎉 Hearing that it's "easy to assemble" and that you already love it is exactly what we wanted. We hope it continues to provide you with a great experience!
- Rated 1 out of 5 stars
Seat was defective
QSFYCSupport Posted
Seat was defective did not have the screw holes to mount the arms correctly. Reached out to GTplayer customer service directly. However, the were very slow to respond and provide a replacement part. I rached out to Dec for help but it was resolved until multiple follow ups wete made a month later. I strongly recommend to check all the parts before starting assembly.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
We are sorry that we did not bring you a good shopping experience.
The longer delivery time may be due to insufficient parts inventory.
If you require assistance with your product later, please do not hesitate to contact us at info@gtracing.com, or call 877-236-5969. Regards.
We are always here to help you.
- Rated 1 out of 5 stars
HAVENT RECEIVED THE CHAIR
AngelS Posted
I ordered the chair on December 11. I said I would arrive by December 17. It has a tracking number but no updates. It still says the same thing since December 17 package is delayed. It is now December 30 about to be January and still no package unbelievable very upset.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
Due to privacy terms, we cannot contact you through this message. As for your issues, please don't hesitate to contact us at info@gtracing.com, or call 877-236-5969. Our after-sales customer service will help you. Regards.
- Rated 1 out of 5 stars
Not what expected
BreanaC Posted
I’m not satisfied at the fact, the chair wasn’t what I expected and I knew that right away. This should be a money back guarantee situation
No, I would not recommend this to a friendBrand response from GTRACING
Posted
Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at info@gtracing.com, or call 877-236-5969.
Regards.
- Rated 1 out of 5 stars
Gaming Chair...never came
MelissaD Posted
Promised to be here on 12/3. Messaged owner twice...I must have it by 12/18. Still not here. I'm so disappointed.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
Due to privacy terms, we cannot contact you through this message. As for your issues, please contact us at info@gtracing.com again. Our after-sales customer service will help you. Regards.
- Rated 1 out of 5 stars
Not useful
MohandarD Posted
Back is not stable have to replace mechanism but did not fix the issue
No, I would not recommend this to a friendBrand response from GTRACING
Posted
We apologize for not being able to provide you with a pleasant purchasing experience. We hope you can contact our after-sales customer service email again for further assistance: info@gtracing.com. We would be very grateful if you could understand. Regards.
- Rated 1 out of 5 stars
not recommended if you dont needed it badly
MikeC Posted
i gave 1 star for delay of shipment but the product i will give 3 star rating.
No, I would not recommend this to a friendBrand response from GTRACING
Posted
We sincerely apologize for the poor logistics experience you encountered. This is entirely an area where we need to improve and take responsibility, and we offer our heartfelt apologies. We also take your three-star product rating seriously and appreciate your willingness to provide objective feedback on the product itself despite the shipping delay.
If you require further assistance with your product, please do not hesitate to contact us at service@gtracing.com, or call 877-236-5969.
Regards.