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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 22 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the U3 Electric Scooter for its speed, finding it suitable for navigating city environments. Users appreciate that the scooter's speed is sufficient for urban commuting without feeling unsafe.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Awesome scooter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this scooter! Holds a good charge for more than advertised and constantly goes 20MPH when setting is on speed. The headlight at night is super bright and I feel comfortable driving around the neighborhood at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great scooter for my son’s daily commute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the U3 scooter and bought it for my son to commute between home and school. The small rear basket is perfect for holding his backpack, and the product even comes with two straps to secure it easily. There are three speed modes, which makes it simple for him to control the top speed safely. It also has a cruise mode, which is better than other scooters we’ve tried — after holding the throttle for a few seconds, you can release it and it keeps going smoothly. Overall, it’s a great scooter for teenagers to ride. Just remember to always wear a helmet!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very upset by the marketing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this scooter for transportation and to do deliveries on it, thought the 25 miles to the battery life was true however it’s more like 7 miles to the battery. And the instruction booklet for building it is not great. Plus, I couldn’t find a video online!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Comfort

    Rated 5 out of 5 stars

    Nice little scooter for getting around town

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been riding this for a couple weeks now, mostly to work and the store. It’s honestly better than I thought for the price. The seat’s comfy, and the basket actually fits a good amount. I can throw in groceries or my backpack no problem. The ride’s smooth on pavement, and the suspension helps when the road isn’t perfect. It goes fast enough for city riding without feeling sketchy. The lights are bright too, which helps when I come home late. Charging is simple, and the battery’s been lasting fine for my usual trips. No weird issues so far. If you just need something easy to hop on and go, this one works great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Comfort

    Rated 5 out of 5 stars

    Best 400$ Scooter/Bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing scoooter Well scooter/bike I should say. Got for my 13 year old neice to get to and from school with and shes 221 pounds. Exactly the weight limit practically and it pulls her no problem. Strong motor and decent battery life/range. Very well built/sturdy.Heavy duty suspension. Nice tires, and brakes work well. Oh yeah and cool bright headlight/tail light. With colorful side lights. Would buy again 100% . In fact I may for myself lol or my fiance. One more thing the seat is huge and comfy! Comes with a big basket. Big bumps feel like clouds on this machine. Also took my son for a ride on the front after christmas and he loved it. (Did plenty of test driving before giving it to my neice on christmas ahah)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Speed

    Rated 5 out of 5 stars

    This scooter and I will have so much fun!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a friend tha really loves her scooter so with her being the leader I followed and I too love it! It’s light to toss in the back of the car and compact. It’s fast and the price sure is right with such a short time needed to charge the battery. Good job hiboy! I really think we are going to be great friends!!!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Comfort, Portability

    Rated 4 out of 5 stars

    Christmas 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephews are really enjoying this electric scooter. It is fun, easy to ride, and keeps them active and entertained. The seat adds comfort, and the design feels sturdy and well made. Overall, it has been a great purchase and provides hours of enjoyment.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability, Speed

    Rated 5 out of 5 stars

    Best E-Bike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seat is comfortable. Easy to assemble. Easy to use! Fast. Safe!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pretty Good for Daily Rides, But Not Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been riding this scooter for about a month now, mostly going to work and quick store runs. It’s pretty solid and the seat with the basket is really handy. The ride is smooth on flat roads, and it goes fast enough for me — around 20 mph feels good. But it’s kinda heavy, so carrying it up stairs is a pain. Battery takes long to charge, like 6 hours, and I don’t really get 25 miles, more like 18 or 19. Brakes are ok but not super strong, you just need to slow down early. Overall it’s a good scooter for the price. Not amazing, not bad, just does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t Expect to Like This Scooter This Much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to make my commute a bit easier, but I ended up liking it way more than I thought I would. The seat makes a huge difference. Standing scooters always made my legs tired, but this feels chill and steady. It rides nicely on sidewalks and bumpy spots and doesn’t feel cheap or shaky. Build quality feels solid. It also folds up easily, so I just keep it in my car during the week. Super convenient. And the lights underneath are honestly pretty cool at night. Makes me feel more noticeable when it’s dark. Overall, it’s made getting around way easier and a lot more enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 4 out of 5 stars

    To assemble or not to assemble...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a solid electric scooter but the screws should have been packaged differently. We lost 2 tiny screws & had a heck of a time finishing the assembly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I am pleased with best buy and geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the light upgrade, as the extra illumination features helps people see me riding at darker times of day. I don’t like that the battery seems to die faster than the previous modke of hiboy. I somewhat blame the improvement of visibility illumination for battery lifespan. Also my older modle had a larger basket fir carry on items.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Safety ride

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for college my daughter very happy for new scooter

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fun ride

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to ride and the seat is nice to have on a scooter

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product .its great to be able to get around town in no time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HiBoy U3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this has been fun to ride but the poor instructions and slight rubbing sound while riding knock it down to a 4. It does feel quite fast at 20 mph on the paths around the neighborhood and is easy to drive. The lights work well so far and look kinda' cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very dependable E-Scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an awesome purchase love this thing sturdy dependable fast for an adult 220 pounds 6 foot tall gets up and get going so for my daughter it’s very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdiness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs smoothly, very easy to drive. The basket in the back is very convenient. We love our new "toy".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hard to put together but doable. Goes fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Neighborhood Transportation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the kids and the adults, when the kids are not using. Saves gas and wear and tear on the vehicles

    I would recommend this to a friend
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