Customer Ratings & Reviews

Love this tv, great picture great apps easy to activate easy to use

I am highly pleased with my 65inch Hisense TV and the customer Service and delivery were excellent from Bestbuy.

I love it! very crystal clear! Use it for the living room and can still watch from my room as well!

Great Tv. It has good picture quality and sound. Perfect Tv under budget.

Excellent image Quality, excellent sound and brightness

Go quality, easy hook up. Nice picture, great sound.

Great picture and resolution. Fits great in location selected.

I've had this tv for a year and I'm noticing visible virtical dark lines in dark scenes. Tv is okay but not even a year of use and its giving issues.

I'm a mom of four adopted children and want the best for them. I'm very grateful for the service at Best Buy. There's no other place I'll buy from. This Hisense is like being in the Movie's.

I bought this TV on a black Friday special. It took a month and a half to come in, but it was worth it. Good quality, good sound and you can’t beat the price.

TV Sucks. 60 days from date of purchase this tv went to a bright white screen and that's all you can see. Warranty from BestBuy is supposed to cover 5 years. However, it doesn't cover the first year while the tv is under the manufacturer warranty so BestBuy basically steals your first year of service under their warranty as they told us to contact manufacturer. Hisense wants to repair the tv so they are going to send out a repairman to look at it. Now, this is a brand new tv and it only lasted 60 days from the date of purchase. We bought 11/29 and it went out 1/29. This tv wasn't even used that much. So unless you want a huge paperweight for your money I don't recommend that you purchase this tv or the extended warranty BestBuy offers for it. I don't think fixing a tv that we just bought brand new is a good deal. I'd rather have a full refund and purchase another brand. Other brands last far longer than 60 days. Everyone was more than willing to take our money for the tv but shirks replacing or refunding the tv and BestBuy's extended warranty during the first year is theft. They don't do anything for you during the first year but they keep your money. So don't purchase this tv or the extended warranty.

very good product quality affordable price I've been testing it for about a week now and it has improved my gaming experience, imagine beautiful

They have excellent customer service and everything is very good. I congratulate them for all that.

I do not typically write reviews, so me writing this I think is important for people to fully read or I wouldn’t be doing it. For starters, I am fair, and will start off. G saying, the TV itself is a fine TV as long as it’s working properly. Picture etc is all good when working. The issue I had and what this review is about is within ONE month-ish of the TV purchase, I turned it on one night and there was a purple line going up and down the screen. It was already past Best Buy’s return window by about a week or two. So, I now have to deal with Hisense customer service — this is the MOST IMPORTANT part of this review to understand and read before saying no to a different brand because it may be $100 more. Trust me when I say that extra $100-$200 is so much more valuable than you think. I had a minor issue with TCL in the past, they tried to resolve the issue over the phone as they all do the same things. The issue was not resolved, and they had me write void on the sticker on the back of the TV and sent me a new TV immediately, no issues at all. THIS IS NOT THE CASE WITH HISENSE!!!. You would think this TV cost $10,000 after reading, just stay with me — Hisense’ solution .. after spending about an hour going through the reset of the TV process to see if it can work. Which, from the look of a purple line through the screen, I knew that nothing they did was going to fix it, but I played along because you kind of have to. Ultimately their solution is to have a person come to your home, to harvest the parts of the television and then scratch the TV screen and then leave you with the tv to dispose of — The kicker is that they do not bring you a replacement TV or check that day. So they come to your house, harvest parts IN your house And then leave you with a torn apart TV to dispose of yourself … THEN, IF they have the inventory, it would be about five days until they sent a replacement TV. IF they do not have the inventory, then it is roughly 4 to 6 weeks for them to send a check via Postal Service !!! I honestly thought I got a prank phone call when their customer service team called me and said that someone would first come to the house, harvest parts, scratch the screen, then a few days later, they would send the new TV if they had in inventory. For me, luckily it’s a bedroom TV. If you were thinking about buying branded Hisense please, pass up on their brand or purchase the geek squad warranty through Best Buy. Trust me when I say I have had experiences with other TV brands and no one does what they are doing and makes it as complicated as they are making it. I would guess they are probably doing it intentionally so I will just say forget about it and just go purchase a new TV. Their customer service is beyond unprofessional, the policies they have to replacing a TV that you did not break is almost unbelievable to hear. I know I drawn out this review long enough. Moral of the story, if you want to save 100, 200 bucks I get it, but if you have the TV past Best Buy’s return window and you have an issue with the TV where it has to be replaced, you will be kicking yourself in the butt and thinking about this review. I don’t know how they ever have sold a television or anything with the way their customer service team is.

Bought us really excited first Google TV and now it has a dead pixel

Bad tv right side of the tv went black. Manufacturer refused to cover warranty. Would not buy.

I had a 65” samsung for years. It was pricey. This was in my price range now. Should have known. I have played with all the settings for quality of pixels. It suckssss regardless. Sound is OK, from other reviews i have read, sound isnt terrible tho. But the quality is giving, “I just grabbed this off the side of the road.” INVEST IN BETTER

Bad TV ever not good pull up for no reason I don’t not buy this tv

Easy to set up, nice visual, brilliant color, easy to use. love the 1-click buttons to reach youtube / netflix/ disney+ etc.

The colors and brightness are good. The sound is loud but a soundbar would definitely give better clarity. The backlight is noticeable on the edges a lot more then anywhere else and fast motion has some trouble keeping up..