Customer Ratings & Reviews

Ordering process was easy. Shipping to my local store was quick. Arrived a day earlier than expected for pickup. Packed very well with extra padding. Setup was extremely user friendly. Several free trials as well as antivirus came with it. Battery life is good. Screen display is nice and size is adequate for a basic laptop. Processor is quick for what we intend to use it for (basic business & online sales) This is a nice lil gadget that won’t break the bank. We’d def recommend.

I received something I was not expecting. Great value. 100% recommend for the price.

good, fast and does its job! has a lot of storage too

Great product! This is perfect for our family for school and work. It exceeded our expectations.

I purchased this computer for under $250 (after taxes). This refurbished laptop came in pristine condition, looking essentially unused and of higher quality and specs than others in this price range. There were no scratches, additional packaging to ensure that none happened in transit. It was in better condition than I frequently see with refurbished and/or open-box items. When setting the computer up the same day, I encountered an issue during windows updates, where the unit BSOD during updates. However, after resuming, it worked as normal so it is difficult to determine if it is PC related or Windows update related. Now it has been a month since the purchase and it has crashed due to a memory failure recently when my daughter was using it to play Roblox. I am observing it closely and will be reviewing Minidump files and seeing if it was application based or hardware related. Having had terrible refurbished products in the past, the experience with this one is significantly better. That said, I'm watching to determine if the issues we saw are related to the hardware. I did purchase the extended full replacement warranty in case it turns out to have poor longevity. Overall, given the frequency of use my my 10 year old and her minimal understanding of how to make computers run optimally (like closing background processes and applications), this computer has done an "okay" job. I would give it closer to 3.5 out of 5, as I've had $2,500 computers have similar frequencies of issues related to Microsoft and Intel, not the laptop itself.

My computer is an HP Probook with serial number TA614960. This is an excellent refurbished computer for the price. I have been very happy with it so far. It operates faster than my previous computers and has much more storage. In the times I have called both Best Buy and Joy Systems, I have received good Customer service. Thank you for your service. Timothy Knoll 305 Edgeland Dr, Marshalltown, IA 50158. Phone 641-854-0044

I am very happy with the HP ProBook 640 G5 and am amazed about it’s speed and screen clarity. It has the right RAM for my purposes and storage capacity. I like the speaker volume and am happy with the slider that allows you to shut off the camera lens at the top. It has been a pleasure to set up this unit for my purposes. I will be using this unit to work with my robotics hobby. Thank you.

Great laptop - I can't even tell it is refurbished. I love the lights on the keyboard and the storage space is great for large programs and downloads. Battery life tends to drain a little fast though.

Pleasantly surprised. Normally I don't buy a refurbished laptop but this is a great value for an Intel Core i5 with 16GB RAM. Great condition is like new.

Great refurbished computer that I purchased...no issues...good price...KR

Really good computer. I am very happy with that and arrived on time!

Great computer for the price. I lost my last computer due to water damage and this one was affordable and came very fast.

Excellent quality, purchased refurbished and feels like new.

Great product. Used for work and does as needed for it to

Super fast. It worth the price. The price is very affordable.

I will never buy another item from best buy and they can cancel their card thay are very unfair ... i bought an item and saw it online for much less i put it to their attention and they started the process then when return window date for item pass they stop the process