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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4706 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 4,706 reviews
  • Rated 5 out of 5 stars

    Great smaller fridge w/plenty of freezer storage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this fridge for a 2nd one and is in our garage. Best price we found anywhere for one this size and it had the most freezer storage. The black finish is easy to keep clean. Perfect for what we needed. (However, if it was my main fridge, I probably wouldn't like that the top shelf is wire and not solid.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia Top freezer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this top freezer. It has 5 settings to keep your food as cold as you want it to be. The freezer made ice from the ice trays quick enough to enjoy in my beverages. The price is just right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very funny guys..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice to get one English instruction manual. I got TWO in Spanish and one in French. I wish I payed attention in Spanish class in high school! Jokes on me guys, thanks universe :/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color mach with my stove. Perfect side ..

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    A slaughterhouse is in my fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a horrible “moo” noise that gets louder the longer you own the fridge (gets to a cow screaming level). I had my first one replaced shortly after it was installed and the second one makes the same horrible noise. I will be arranging with Best Buy to change to another brand of fridge.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi!,
      Thank you so much for writing a review for our 18.1 Cu. Ft. Top-Freezer Refrigerator, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
      Roberto E.
      www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Good fridge for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a fridge fast when our fridge stopped cooling. Great price for a no thrills fridge. Only complaint is it took a very long time to cool waters down when we loaded it full after our other fridge was fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a second refrigerator to be placed in the garage. It is the perfect size to fit drinks and the freezer is a good fit for addl items that won't fit inside. It freezes well and cools properly. It is also quiet which you wouldn't think for the price. This was a good purchase and a great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vampire fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple it starts making weird crying noises I’m not sure but it might be possessed. I’ll have to get in touch with a local priest to see if an excorsism is the right solution.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge only 1 issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fridge overall. Only issue is the wire racks in the refrigerator section are JUST far enough apart that water bottles and cans don’t stand up on them. Huge issue since this is mainly used for bottles and cans.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the refrigerator for a little over a year. The refrigerator and freezer door open extremely easy. When I close the freezer the fridge door pops open and vice versa. There’s nothing blocking either of the doors. Also the fridge temp isn’t very cold.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! Settings are pretty accurate and easy to set ! The problem is the door doesn’t hold gallons of milk like other refrigerators of same size . They need to improve on this ! Who are they to break the good old tradition that milk and juices go on the door ! Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simplicity at its best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a refrigerator for a while now and had all the fancy kind they had out there. This refrigerator is simple and elegant at the same time. I am very pleased, especially how it doesn’t take long for your drinks to get cold.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! It is always great to read a comment from a happy customer. Please keep enjoying your unit and we will keep working to provide quality products for you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Good Little Workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, spacious little work-horse currently residing in our basement, primarily used for overflow and cold beverages. It replaced a broken, old jalopy so I am loving it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had the refrigerator for a couple weeks, not even a month. So far, so good. The gentlemen who delivered it were professional and friendly. If your refrigerator still works, call LIPA about picking up your old one, as you can receive a refund, instead of paying Best Buy to take it away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge at an excellent price! We use it as a second fridge in our garage and it has been a real blessing. It’s quiet and it hasn’t made a difference in my electric bill. I’m very happy with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Right size, right price, EXCELLENT service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a "stop-gap" fridge, our kitchen remodel is in the works and the old fridge died. The cubic feet for the price will work for us as we prepare to redo the kitchen. The delivery was fast, friendly and efficient!

    I would recommend this to a friend
  • Cons mentioned:
    Door, Noise level

    Rated 1 out of 5 stars

    BEWARE Do Not Buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator I ever bought. Door didn't completely seal, sometimes it wouldn't cool down enough, it was very noisy, and the freezer would frost up. Also not enough height on shelves to stand a milk container upright. Shelves are not adjustable. Refrigerator completely quit working in less than a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A good price and REALLY good delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a price I could afford. And almost exactly like the one I needed to replace. I had had the old one for about 20 years when it died suddenly. So hopefully this one will do as well..time will tell. And best of all Best Buy had the fastest delivery time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, using as a garage fridge. However, I broke the door shelf while trying to remove, but took it to Pacific Sales and without hesitation they removed one from the floor model for me. Great customer service!

    I would recommend this to a friend
  • Cons mentioned:
    Shelves

    Rated 2 out of 5 stars

    Weak, weak plastic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works... but plastic door shelving is unacceptably weak. Don't put milk in the "milk shelf" unless you want to find the entire shelf broken. Eighteen months in, and I already have to purchase a new frig. Not happy with purchase.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Jake,

      It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White (NS-RTM18WH8Q). We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Insignia Support
      https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

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