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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4705 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 4,705 reviews
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the sticker price was above the minimum for free delivery, the delivery men were great, on time and I now have a new second refrigerator. I didn't want any of the bells and whistles for my second refrigerator for the house, and this works out just right for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer, Noise level

    Rated 1 out of 5 stars

    leak inside fridge. Noisy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty just expired. Had for 14 months. Leaking from inside ceiling of the fridge. No ice in the freezer and there is no water connection. Makes a lot of noise as if it is always struggling. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Kurty,

      Thanks for taking the time and effort to leave a review our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - Black. I do apologize for the disappointing experience that you had with our product. It is not our intention to make you feel that way. Hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the college dorm room refrigerator I had, but a bit bigger than I expected. My only complaint is that at times it sounds like a kitten or small animal is trapped inside of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adult beverages

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a beer fridge in garage. Reason for my purchase. The spaces on the grid/shelves are too wide and bottles tend to tip over. After a creative fix, all good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refreshment refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator which works well. The wire of the shelves are just a little too wide so some bottles, cans, and jars do not sit very good but everything is chilled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed for a secondary fridge.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checks all of our boxes for a budget refrigerator. We purchased it for a secondary fridge and keep it in our laundry room. Haven't experience weird sounds noted in other reviews, but do agree wire shelves are less than ideal. Happy overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    God for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was delivered as promised and is performing as expected. But it did seem to take it longer than expected to get cold enough to use.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Bob,

      I am happy to know you are satisfied with the purchase and the delivery. Thank you for giving Insignia a chance and for taking the time to share your experience. Regarding the temperature, the time it takes to get could enough depends on several factors, but please let us know if you ever need any help with it, we are here for you and you can rest assured we are going to do always our best to assist you.

      Alfredo L - Insignia Support

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Good fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted an inexpensive fridge for our garage. Our choices were limited during covid. Ordered this online and had free delivery. Very happy with this experience and the fridge but we’ve only had the fridge a month. Hope it lasts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a happy camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Keeps refrigerated foods and frozen foods well. However, this is so noisy! You can hear it making it’s growling sound several times per minute. We had the first one traded out for this same reason. I understand that it is caused by the agent now required to be used for cooling. That may be true but seems like the copper tubing could be insulated to get rid of the noise. Unless the noise is corrected I would not recommend anyone buy this for use inside their home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hurricane ready

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so we could stock up for hurricane season and am not disappointed. very quiet although i guess it doesn't matter in garage. when i close i always check again because it sort of self closes and not a hard pull your socket out to open.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value for the price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine! The only negative is that both of the doors definitely won't close on their own. Luckily, with a fairly small kitchen, it's a minor inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great garage fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is awesome garage fridge. Kept things cold even when the garage was cold. Bright light, spacious interior, simple controls. A foot fell off when I was leveling it but… I think that was User Error Lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a simple and good refrigerator. The drawers are a little small. The shelves wires have a wide space between them. But I like the simple quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    the New Insignia Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I loved the purchase and delivery process---it was to easy and efficient. I expected it to be so difficult to purchase, that the sales agent would try to sell me on something more costly (not what I want), but it was great---in minutes the sale was complete. The delivery was phenomenal; I loved watching the delivery-techs to their thing---it was great the way the team worked to get the old fridge out and the new fridge in---and it was hot that day! Great job:-) The jury is still out on the fridge itself---stay tuned.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Make weird noises.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the day is making noises like is a cow lowing in there and some times some cracks. I am not sure how long this equipment is gone a work.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Will,

      Thank you for taking the time to leave your review on our 18.1 Cu Ft refrigerator. We know this unit is important for you and it can be discouraging for it to perform in such a manner. For this reason, we kindly invite you to contact our team so we can look into this and provide you with a resolution.

      - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Does the job well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, the delivery & set up guys were awesome - and it's a good value smallish refrigerator -works well - although it gets warm to hottish on the sides when the motor is running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding value, great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding, no frills refrigerator. Perfect for a second fridge for a cottage. Energy efficient, quiet and reliable. Insignia brand product just seem to be well made and quality build. This refrigerator is no exception.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator for my apartment home however it is too big. The quality is great and the price is reasonable. Great for non-fancy and original fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for more storage (in my garage) during the holidays. Great purchase! Easy buy, great price and delivery set up went smooth. Thank you BestBuy for making easy for me to do my shopping from home especially during these times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful experience!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the easiest process! I was able to view my product, ask questions via a real person, and pick up was super easy!! The product was just as described and was not damaged at all!

    I would recommend this to a friend