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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4705 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 4,705 reviews
  • Rated 5 out of 5 stars

    Fridge master 8000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New fridge for me? Yes please!!! The last fridge i had was a right handed outswing and not a left handed. With the structure of my home we could only open it 90 degrees. got this badboy and boom! Works like a charm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An affordable second fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a second fridge in our laundry room and this fit the bill. It was a great price (on sale) and so far works well for extra storage. It’s not fancy, but does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so food

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s met or exceeded any expectations I had. So far no issues. I’ll update if this thing falls apart in 12 months .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a 2nd refrigerator for my basement. Black color is nice. Shelves though have large gaps and drink bottles fall over. Weird design

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price! I bought it for the garage to keep drinks and long term frozen stuff. The one small downside are the refrigerator wire shelves. Bottles do not stand firmly on them Flat glass/plexiglass would work better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in the market for a inexpensive refrigerator for our garage. This, well being relatively inexpensive, turned out to be a great looking in great working refrigerator. We were quite surprised and pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great as an extra fridge for the garage.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I needed it for. The only issue was that one of the trays was cracked. When I called customer service, they quickly sent me a gift card for the damage.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for garage. Great price. Has features we wanted. Delivery guys on time, pleasant, and professional. However, the refrigerator would not level despite much effort to resolve. It rocked so severely we had them put back on the truck and return to store. We went to store and purchased a different refrigerator instead. (Sales clerk said they saw our returned item in the back and agreed it was quite odd how bad it was.)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid basic model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for a Best Buy store brand model. Easy to set up. Decent options for customizing door trays. Not mad about it. Gets the job done. No bells and whisltes, but so far so good!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      Your feedback is truly appreciated and it keeps us striving towards our goal of providing only the best products to our customers. We are certainly proud of this Refrigerator.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Alright fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of ice builds up at the top which stops the bottom from getting cold, had a few instances where items went bad

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our refrigerator. But we had to wait a week past our original delivery . We didn’t received a call til the of the delivery. Was promised some sort of refund (by two different people. But no refund as of yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent fridge and does what it needs to. Despite it being smaller and lacking some more fancy features you can definitely use this for a second fridge in your garage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with installation and product. Refrigerator did not fit in spot like it was suppose to, so height was higher than measurements than the ones I took in .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first want to say that the refrigerator is nice looking. It’s not my primary, thank goodness! The wire shelves just don’t work. Going to try something so bottles don’t tip over.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insignia 18.1 cu ft White Top-Freezer Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious refrigerator. Nice looking and seems to be doing the job and working as it should to keep things refrigerated. Excellent price on this product.

    I would recommend this to a friend
  • Cons mentioned:
    Shelves

    Rated 2 out of 5 stars

    Weak, weak plastic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works... but plastic door shelving is unacceptably weak. Don't put milk in the "milk shelf" unless you want to find the entire shelf broken. Eighteen months in, and I already have to purchase a new frig. Not happy with purchase.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Jake,

      It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White (NS-RTM18WH8Q). We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Insignia Support
      https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had our insignia refrigerator delivered. Best buy guys set us up very helpful & courteous. We have been very pleased overall with product function. Great price & customer service. Thank you Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Worlds loudest fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works fine, it does what it’s supposed to do, however, this is the loudest appliance I’ve ever heard. I hate it. It groans and moans ALL DAY LONG. It literally sounds like someone is riding a dirt bike in my kitchen. People always ask me “What is that noise?!” And I’m like it’s just my fridge, ignore it, except it’s impossible to ignore because it’s so loud and constant.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    Extra fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door doesn’t stay closed - had to tape it shut. Purchased for garage as an extra fridge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for extra storage needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator/freezer for the price! The added food storage was a must for my family. No added frills that have been disappointments and broken down in a short amount of time.

    I would recommend this to a friend