Customer Ratings & Reviews

I purchased this fridge to replace the old fridge I had due to water leaks inside. So far the fridge is keeping the freezer cold and no water leaks.

Very nice refrigerator. Runs quiet and keeps food the perfect temperature. Wish the freezer was a little bigger but otherwise it's great as my second refrigerator.

The inside shelves are terrible Nothing sits right, it tips

Looking for a garage refrigerator. Went with recommendation of the Best Buy Salesman. The delivery people showed up on time and dropped the refrigerator with no setup other than plugging it in. Later upon leveling it, I found that one of the leveling legs was laying loose on the floor. All in all a very poor experience; I don't think they even spoke English. The big problem was that the door seals did not work. In going back and looking at the reviews, there was an overwhelming response about the same issue. What was taking place is that the seals are so weak (approx 1/4 inch thick) that whenever the freezer door is even gently shut it pops open the refrigerator door. There is little or no viable seal to hold the refrigerator door shut. This is a design problem that can't be repaired or can be solved with the replacement of the unit with the same brand of refrigerator. The entire brand seems to be flawed in my mind. The salesman, upon going back into the store, assured me that they sell a great many of these for garages and the return rate is not bad. If so, I was one of the many unfortunate ones that seemed to get one of the obviously defective, poorly designed, Insignia refrigerators. How I solved the problem: I went back to the store and identified another brand Whirlpool in my case, that met my needs ($200.00 more, thank you). I certainly would not ever buy another Insignia. The Salesman at the store advised that he could not make the exchange and the I had to call the 800 number. I called some overseas call center and spoke with a hard to understand person who although helpful, took an inordinate amount of time. If I had not been technologically savvy with my cell phone I would have never been able to complete the return and upgrade process. On the plus side; Best Buy, despite the delivery issue, issues about choosing inferior quality refrigerators to attach their brand to, having a difficult time understanding overseas call center, and a cumbersome return and upgrade process did the right thing. The process took several hours but the outcome was proper other than having to spend $200.00 more to obtain what will hopefully be a better quality product.

Our new refrigerator works like a charm and the black finish is so pretty! It has a lot of space inside. The shelf space seems bigger than our side by side refrigerator. We are so happy to have a working fridge!

Top freezer door does not completely close; really have to pay attention to that because ice will begin to build up.

We use this refrigerator in the garage for additional food storage. It works well but lacks in freezer space.

This is our garage refrigerator. Keeps temperature. Very simple design. We have had it for a month and have found no problems with it.

Our refrigerator went out and needed one. Needed one that would fit where the other one went, Just by chance/luck you had one in stock. I was very fast and easy. Had it all set up in no time.

Best purchase item from Best Buy.. Cheap and best quality..

Nice unit great delivery but if you need the door swing switched you must pay for install. I did it myself but it’s a 21/2 hour job

Arrived earlier than promised. Thank you. The young men who delivered it were very professional and courteous. They were also very helpful. Installed my fridge quickly and took away the old fridge.

Great value for a secondary refrigerator, very happy with the product upon delivery. Purchasing something online one would typically like to see in person it turned out to be a good purchase experience.

It is not as cold as my old refrigerator and I put it on level 4 out of 5. It was a good price compared to other models.

Our kitchen refrigerator freezer was actually too small to handle our needs so this one is perfect! Plus now we have a place for extra milk and other perishables. Thanks to Best Buy for delivering it in 2 days.

I called and talked to a Best Buy agent. The whole transaction took about an hour. It seems like it should have been a much shorter process especially since I knew exactly what I wanted and knew it was in stock. Plus the delivery had to be canceled by you all after I made special arrangements to be home. The delivery guys were real professional but one of the guys needed a shower badly.

Disappointed! Just opened the box and the product has a dent on it. This is not a open box unit or a store display discounted one. As you can see on the picture, is still sitting on the package. Hard to say if it was a delivery problem or if it's a factory problem.

Have to push door close when it stops 3/4 of the way. Geek came to analyze and said some one would call but have yet to receive a call.

This is an excellent buy and works super. We are very happy to have a top freezer that works very good. We were given a time for delivery and set-up and the delivery guys were here on time and very pleasant.

I missed the first arrangement for delivery and it was cleared right up when it was delivered the guys were amazing. The fridge works wonderfully