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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4705 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 4,705 reviews
  • Rated 5 out of 5 stars

    Perfect for garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a second fridge to hold all of the garden's abundance as I cycle through preserving the harvest for long term storage. This is a great fridge for the garage, and a great size for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Shelves

    Rated 2 out of 5 stars

    Refrigerator is ok but I would not recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has some issues that we are not happy with. When you open either door you have to make sure both doors are closed tightly and the wire shelves will not hold a small item. But you get what you pay for

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi WillieM,

      Thank you for taking time to write a review our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.

      Dina || Insignia Support || https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Basic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it’s job for the office! Cools and freezes accurately. Damaged first one on delivery but it was replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my frig !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator!!! The sales women was amazing & delivery was fast. I am definitely going to recommend Best Buy to friends & family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My purpose has been fulfilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good...no need to spend thousands. A refrigerator is has 2 main purposes: store prepared foods at either frozen temperature or cold enough so that there is no bacteria.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought my first refrigerator at Best Buy and I like it then turn around and got another one on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Black refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator, good quality.just took a long time to deliver because of the pandemic.overall satisfied with product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but meets my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Performs well. Withstands the garage temperature swings. But the best part was the buying experience. My salesman was friendly, knowledgeable, and seemed interested in what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it about a few weeks so far so good. It took a couple days to reach the correct temp, but mow it works great. Time will tell.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad couldn't come out because of COVID

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge from 2 1/2 years ago was failing and GS won't come on site so they made me buy another fridge until then. It works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. We were replacing our old fridge that we had owned for over 21 years. Hopefully this new one lasts just as long. So far it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge, great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great fridge at a great price point. No issues with it. It's quiet. A perfect size. There are only two of us in the house, and we have plenty of space in this fridge/freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of value is a compact package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great One of the Best Buys pun intended We have 2 of these. Repeat offenders they each serve a different purpose and we are happy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very disappointed with this purchase at this point. We bought this refrigerator in September 2020. It worked well for a couple of months. In December 2020 I opened the freezer and all of my food was melting. The ice cream was basically liquid. This unit only has one temperature control for both the refrigerator and the freezer. I turned this up one level to make the freezer colder. In the next day or two I went to get some milk out of the refrigerator and all of my milk was frozen solid along with several other items. Aluminum cans were frozen and bulging to the point of bursting. Again, I turned the coldest up one level. It wasn't even close to the max coldness level. I've since reduced the cold level back down one to where it was previously. Now my refrigerator is functioning properly but my freezer is not. My ice cream is not liquid but it is very soft. Other items have some squishiness and are not completely frozen solid. This unit is not even six months old and is not working properly. I'm very disappointed with this. I basically have to choose between having a refrigerator or a freezer. I know this isn't the most expensive refrigerator/freezer out there, but I still expect it to do what it is designed for. I don't expect a lot of features but I do expect it to refrigerate and freeze how it is supposed to. This was replacing a Frigidaire around the same price point that I owned for 8 years that came with the house we purchased so I'm not sure how much older than 8 years it was. It worked fine for years. This refrigerator worked fine for 2-3 months. I'll be contacting Best Buy to see what my options are.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this fridge is working and holding the correct temperature. Very happy was a little scared from the review but it’s holding the temperature good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic budget friendly refrigerator that does what it’s supposed to. Keeps your food and beverages cold. No complaints so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DAMAGE PRODUCT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE RECEIVED REFRIGERATOR ON 5/26/20, BUT IT WAS DAMAGE. DRIVER WHO DELIVERED CALLED TO REPORT DAMAGE AND SAID HE WILL BE LEAVING THE REFRIGRATOR ANYWAYS UNTIL WE GET ANOTHER ONE. DRIVER GAVE US A PHONE NUMBER TO CALL AND A CASE # 243-482-808. WE HAVE CALLED NUMEROUS TIMES AND KEPT ON HOLD FOR LONG PERIODS OF TIME. CAN YOU PLEASE HELP US GET ANOTHER REFRIGRATOR. IT IS DAMAGE FROM THE BOTTOM BACK PART.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michelle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator arrived first thing in the morning. The two delivery men worked quickly to get my old fridge out and my new fridge in. Curtis and efficient! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Garage Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great as a garage fridge. Has a decent amount of space and it keeps the food colder than the main fridge. Plus it costs like half as much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light bill went down since I plugged it in!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The true test will be how long it lasts? The fridge in my kitchen is 38 years old, Be nice if this one lasts half that long.

    I would recommend this to a friend