Customer Ratings & Reviews
- Model:
- NS-RTM18BK8Q
- |
- SKU:
- 5838111
Customer reviews
Rating 4.3 out of 5 stars with 4706 reviews
(4,706 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one came damaged in the inside but got a replacement. Don’t have any problems with it
I would recommend this to a friendRated 4 out of 5 stars
Black refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, good quality.just took a long time to deliver because of the pandemic.overall satisfied with product
I would recommend this to a friendRated 4 out of 5 stars
Unhappy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small and it was dented in several places that I did NOT get credit for!
No, I would not recommend this to a friendRated 5 out of 5 stars
Perfect for garage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a second fridge to hold all of the garden's abundance as I cycle through preserving the harvest for long term storage. This is a great fridge for the garage, and a great size for the price.
I would recommend this to a friendRated 5 out of 5 stars
Michelle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator arrived first thing in the morning. The two delivery men worked quickly to get my old fridge out and my new fridge in. Curtis and efficient! Thank you
I would recommend this to a friendRated 5 out of 5 stars
MR W
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we needed a new refrgertor that wasd not going to brake the bank so thec at north cantan store found this one at chaple hill store
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed with this purchase at this point. We bought this refrigerator in September 2020. It worked well for a couple of months. In December 2020 I opened the freezer and all of my food was melting. The ice cream was basically liquid. This unit only has one temperature control for both the refrigerator and the freezer. I turned this up one level to make the freezer colder. In the next day or two I went to get some milk out of the refrigerator and all of my milk was frozen solid along with several other items. Aluminum cans were frozen and bulging to the point of bursting. Again, I turned the coldest up one level. It wasn't even close to the max coldness level. I've since reduced the cold level back down one to where it was previously. Now my refrigerator is functioning properly but my freezer is not. My ice cream is not liquid but it is very soft. Other items have some squishiness and are not completely frozen solid. This unit is not even six months old and is not working properly. I'm very disappointed with this. I basically have to choose between having a refrigerator or a freezer. I know this isn't the most expensive refrigerator/freezer out there, but I still expect it to do what it is designed for. I don't expect a lot of features but I do expect it to refrigerate and freeze how it is supposed to. This was replacing a Frigidaire around the same price point that I owned for 8 years that came with the house we purchased so I'm not sure how much older than 8 years it was. It worked fine for years. This refrigerator worked fine for 2-3 months. I'll be contacting Best Buy to see what my options are.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 5 out of 5 stars
Great fridge, great value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great fridge at a great price point. No issues with it. It's quiet. A perfect size. There are only two of us in the house, and we have plenty of space in this fridge/freezer.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Simple but meets my needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Performs well. Withstands the garage temperature swings. But the best part was the buying experience. My salesman was friendly, knowledgeable, and seemed interested in what I wanted.
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad couldn't come out because of COVID
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge from 2 1/2 years ago was failing and GS won't come on site so they made me buy another fridge until then. It works.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Good refrigerator. This was for my tenants. No com
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. This was for my tenants. No complaints till now
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Does the job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door creaks a little and the light isn't as bright as my old fridge but it does the job.
I would recommend this to a friendRated 3 out of 5 stars
DAMAGE PRODUCT.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WE RECEIVED REFRIGERATOR ON 5/26/20, BUT IT WAS DAMAGE. DRIVER WHO DELIVERED CALLED TO REPORT DAMAGE AND SAID HE WILL BE LEAVING THE REFRIGRATOR ANYWAYS UNTIL WE GET ANOTHER ONE. DRIVER GAVE US A PHONE NUMBER TO CALL AND A CASE # 243-482-808. WE HAVE CALLED NUMEROUS TIMES AND KEPT ON HOLD FOR LONG PERIODS OF TIME. CAN YOU PLEASE HELP US GET ANOTHER REFRIGRATOR. IT IS DAMAGE FROM THE BOTTOM BACK PART.
I would recommend this to a friendRated 5 out of 5 stars
Weird wasted space but great deal and product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic but good value - shelf capacity is a little odd - its our garage fridge but somehow there seems to be a lot of wasted space
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Light bill went down since I plugged it in!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The true test will be how long it lasts? The fridge in my kitchen is 38 years old, Be nice if this one lasts half that long.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom line, just a good, simple refrigerator. Store associate was great, as were the guys who delivered it.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Great basic model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic budget friendly refrigerator that does what it’s supposed to. Keeps your food and beverages cold. No complaints so far
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 4 out of 5 stars
Good refrigerator so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator so far I hope this last a wow not large but it works well for me thank you Best Buy
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic refrigerator with very nice sturdy door shelves. Excellent sealing doors too. Delivery was very well done and expeditious
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend- Cons mentioned:Noise level
Rated 2 out of 5 stars
Dying Animal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works from a functional standpoint, but the day that it was delivered, we spent an hour walking around our house, our basement, and around our property looking for a dying animal because of the sounds that this thing makes. It literally sounds like a dying cat.
This review is from Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John.
We appreciate your review and comments on this product. It might be your particular unit the one that is not behaving as intended. Please, contact us on the link below my signature for troubleshooting and warranty validation if applicable.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us











