Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • Alt View 13. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • The refrigerator has a capacity of 18 cu. ft. and features a fixed glass shelf and two adjustable glass shelves. It also includes two humidity-controlled crisper drawers, two door trays, and a dairy compartment. The freezer section has a removable shelf, two door trays, and a frost-free design.
  • Versatile Placement Reversible doors provide flexible placement options 2 adjustable feet.
  • Interior light: Easily adjust the temperature of the refrigerator and freezer by rotating the control knob. Recommended temperature for the refrigerator is 35°F (1.6°C) and for the freezer is 0°F (-18°C).
  • Alt View 14. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • Complete the setup with the TM Ice Maker Kit Insignia NS-ICEF2W2 / 6465053 ST SAm - I. Works with model / SKU numbers: NS-RTM20SS3 /6507733 / 6507733, NS-RTM18WH2 / 6472691, NS-RTM18SS2 / 6472692, NS-RTM18WHD2 / 6472693, NS-RTM14SS5 / 6562450, NS-RTM14WH5 / 6595153, NS-RBM18SS0 / 6467055. Best Buy.
  • Angle. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • Left. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • Alt View 11. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White.
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds
  • Insignia - A Best Buy Brand video 0 minutes 22 seconds
  • Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with Handles Features video 1 minutes 50 seconds

Insignia™ - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White

Model:
NS-RTM18WHD2
SKU:
6472693
Highly rated by customers for:
$449.99
Save $250
The comparable value is $699.99

Customer reviews

Rating 4.5 out of 5 stars with 2003 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,003 reviews
  • Pros mentioned:
    Overall performance

    Amazing fridge. Worth the price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge excelent choice personally. I didnt need anything to fancy cause im simple. Its a great fridge and it works excelent

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for your feedback! We're delighted to hear that you love the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's wonderful to know that it meets your needs perfectly and that you find it to be a great, simple choice. If you have any other comments or need further assistance, feel free to reach out. Enjoy your new fridge! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level

    Fridge Can Do

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with our purchase. This fridge is super quiet. It's easy to keep clean and the doors don't bang when closed so those late night snacks won't wake up anyone else when you sneak a piece of pie. Best Buy made the entire purchasing and pick up simple and stress free.

    I would recommend this to a friend

  • Perfect,color and size

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so thankful after i bought online didnt know the correct size called customer service and we made the change for insignia 18"" best decision ever, i dont have any complaints and will recommend space,organization and cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Love it!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly and love the extra space about the fringe and freezer.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, MXiong! We’re so glad to hear the refrigerator fits perfectly and gives you the extra space you needed. We hope it continues to serve your household well for years to come! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity

    A simple fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple fridge. It’s all I needed when my last fridge gave out. Great storage. I keep mine in the garage.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are pleased to hear that the fridge meets your needs and provides great storage. It's great to know that it fits well in your garage and serves as a reliable replacement for your previous fridge. Your satisfaction is important to us, and we appreciate your support. We look forward to continuing to serve you.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved into a very small apartment and the purchase of this refrigerator was absolutely perfect. It works great and it’s a perfect it for my place

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Overall satisfied and highly recommend the product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my Kitchen fitted where my old refregirator was very quite and cooling and keeping food good.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with Handles is a perfect fit for your kitchen and that it replaced your old refrigerator seamlessly. It's great to know that it's quiet, cools efficiently, and keeps your food in good condition. Your satisfaction is our top priority, and we're glad our product meets your needs. If you have any other questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Works as described

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my cold food cold, and frozen food frozen so I'd say it works! No frills but no frills needed for a second fridge.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, Jason! We're happy to hear that the refrigerator is keeping your food perfectly cold and frozen. Sometimes, simple and reliable is all you need for a second fridge. We appreciate your feedback! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Good Deal

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big size, enough space to use. 3months already used, so far it's good with this price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We’re glad to hear that you find the size spacious and sufficient for your needs. It’s great to know that after three months of use, the product continues to perform well, especially at its price point. Your satisfaction is important to us, and we’re pleased to have met your expectations.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything’s good and very satisfied next future again buy from Best Buy too

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your positive review of the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that everything is good and that you're very satisfied with your purchase. It's wonderful to know that you'll consider buying from Best Buy again in the future. If you have any other feedback or need further assistance, please don't hesitate to reach out. We appreciate your support! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Can't complain

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First item was damaged, but the replacement item was quick and easy. Item works as described and is at a great price point. We use this as a second refrigerator aside our stand up freezer I'm the garage. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Insignia refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insignia refrigerator is great,I’m really happy that I purchased it great value.

    I would recommend this to a friend
  • Cons mentioned:
    Physical damage

    Dented when unboxed, Customer Service was a nightm

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was well packed and did not appear damaged, but had significant dent on back corner. Problem may have been how roughly the person loading handled it as she need help, but did not have any. Appears to function, but would have returned if I was able to. Note: Best Buy customer service was horrible, I called the suggested number, they said if I kept Refrigerator, they would discount it, but would not be covered by manufacturer warranty, but if course since I picked up, I had to repack and return. I did not get promised discount and no call back. Also, Refrigerator is difficult to level due to only one "leveling option" on front.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi PamelaaA,

      Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Insignia Products
      Marites
      www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity

    Refrigerator

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, very good service, no waiting, it has the perfect capacity for my needs

    I would recommend this to a friend

  • Refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has a beautiful appearance and a good refrigeration system. I like it very much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Nicee

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this to match my washer since i was in need of a new refrigerator but showed up better than expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was a wonderful replacement for the failing one that I had.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great Fridge!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge arrived on time and only took an hour till we got the fridge running. Fridge works really well and glad we got it at an affordable price.

    I would recommend this to a friend

  • Excellent Basic Fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic fridge - has plenty of room - much more useful than our prior fridge with lots of shelves. This one is perfect for our apartment. We added some drawers for eggs and cheese that hang on the shelf.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi BillM, thank you for your great review! We're so glad to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is a perfect fit for your apartment and offers the space and simplicity you were looking for. It’s wonderful that you’ve customized it with additional drawers that’s a smart way to make it even more functional! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Great buy for $279

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great refrigerator for the basement. Picked it up about two weeks ago on sale for $279.99

    I would recommend this to a friend
Page 3, Showing 41-60 of 2,003 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.