Customer Ratings & Reviews

I love the refrigerator however when they reversed the doors they didn’t have the correct part to cover the wires. This cover does not work.

The refrigerator had a big dent in it and we had to send back took 2 weeks

Item was purchased new and 3 attempts to deliver and all three product came damaged Would recommend item just not the service of delivery

Case says it ia 65 3/8 on best buy website but when it was delivered, case measured 65 13/16 and delivery guy said there is no leveling feet which could lower the height

I recently purchased the Insignia 18 Cu. Ft. Top Freezer Refrigerator with Handles, and I couldn’t be happier with my choice! This fridge is the perfect combination of affordability, functionality, and efficiency. Spacious and Well-Designed With 18 cubic feet of storage space, this refrigerator offers plenty of room for all my groceries. The layout is well-thought-out, with adjustable shelves and roomy door bins that easily accommodate gallon-sized containers. The top freezer compartment is also generously sized, providing ample space for frozen goods without feeling cramped. Sleek and Durable Build The classic white/black/stainless steel finish (depending on the model) gives it a clean and modern look that fits well in any kitchen. The sturdy handles make opening and closing the doors effortless, and they add to the fridge’s overall durability. Great Performance & Energy Efficiency This Insignia refrigerator maintains a consistent temperature, keeping food fresh longer. It runs quietly, which is a huge plus for me. Additionally, it's energy-efficient, helping to keep my electricity bill low. Final Thoughts Overall, the Insignia 18 Cu. Ft. Top Freezer Refrigerator is an excellent value for the price. It’s spacious, reliable, and stylish while providing efficient cooling and storage solutions. If you're looking for a budget-friendly, no-fuss refrigerator that delivers, this is a fantastic option. Highly recommended! And an added bonus it was delivered and set up perfectly by Best Buy on time and as scheduled. Can't go wrong with Best Buy with their products and service.

I bought this 18 cu ft refrigerator and freezer combo a few weeks ago, and so far it’s doing exactly what I expected. It has plenty of space, cools fast, and runs quietly. The design is simple and clean, which fits nicely in my kitchen. The only thing I wish was better is the freezer depth it feels a bit tight for larger boxes. Overall, a solid and reliable fridge for the price.

Very pleased with this refrigerator. We wanted a simple, refrigerator that had plenty of capacity, but wasn’t laden with a lot of unnecessary features. The price was great, the temperature controls were easy to access and simple to adjust, the unit cool properly, and it runs quietly. It is a really great secondary refrigerator, and it was bought on behalf of my parents to that end. Their main refrigerator is upstairs and this one was installed in the basement. Would not hesitate to purchase one of these units for my own home if I find myself in need of a second refrigerator.

I recently purchased the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator for our warehouse employees, and it's been a fantastic addition to our break room. The refrigerator's size is ideal for our space, offering ample storage without being overwhelming. The top-freezer design maximizes the storage capacity while keeping the unit compact and accessible. The white finish gives it a clean and professional look, which blends seamlessly with our warehouse environment. The handles are sturdy and well-placed, making it easy for employees to access their meals and snacks. Overall, this refrigerator provides reliable performance and practicality, making it an excellent choice for any workplace. It’s well-built, easy to use, and meets all our refrigeration needs perfectly. Highly recommend for any business looking for a dependable and efficient appliance!

This was purchase as a second refrigerator for the garage. I was skeptical about purchasing this brand. It's perfect. The size, the design and the price. Very affordable. It's quiet too. You don't even know it on. Everything is the right temperature. If I had to purchase one for my kitchen, you can best believe, Insignia will be the brand.

9/6/22 Bought 15 months ago for $450, that was sale $50 off $500 regular price. First time had been on sale for one year. Has wire rack shelves. Made in Thailand. Now shelves are glass for $580 regular price. Maintains proper temperate. Good interior space. LED light is better than old bulb type. There is room for additional door shelf that can be bought. Geek squad came on time & installed. One door shelf had damage at attachment to door point. Only option is order another refrigerator & wait weeks for entire unit swapout. Best Buy will not simply send replacement parts/door shelf. There are many possible phone numbers to call for warranty/service that is required & takes too long. Geeks are not allowed to put in claim for customer. Best Buy was easy on request for $50 credit goodwill request for hassle. Overall great value as other brands are much higher price. Did read reviews before buying that mentioned (a) weird cat like groans during some cycles. (b) hot spot on left side mid height, but OK to touch. (c) rushing air sound during other cycles. All true. Get used to it or pay much more for name brand model. Make sure door handles tiny hex bolts are extra tight. Or can buy similar Insignia model with no door handles for less $.

Keeps food cold, fits the space I have with cabinets all around, removable shelves on the door are good, but one problem: the frig makes the strangest noises I've ever heard. The noises aren't too loud, but sometime they sound like a ghost house, and sometime I think my cat is in the kitchen. The price was pretty good, and the delivery was good, but the manual said NOT to plug it in for 2 hours or you may have some problems..

Excellent storage capacity. I am able to adjust the shelving to accommodate various size bottles. Very well lit throughout, and quiet. Temperature controls are easily adjustable. Overall, a very good quality product.

We purchased this refrigerator for the garage in our winter home. It’s is a nice size and works as designed. The shelves are easy to adjust to suit your needs. It’s a great no frills refrigerator that works perfect for storing beverages and extra food. The product is reasonably priced providing a good value.

So glad we found this refrigerator. It is perfect for a smaller kitchen or apt. It is VERY SPACIOUS and allows you to change shelves around. It is quiet n has been working great thus far. Was only looking at 10 cubic feet but the design and excellent price had us upgrade.

Fantastic refrigerator for the price this is the least expensive refrigerator on the market and if you want to not pay money for a big brand name I suggest going with the Best buy brand insignia. I think you can look it up it's Hisense that makes this for Best buy then now that Brand's getting established is pretty good. I'm giving this a five-star rating because the refrigerator is quiet is big enough for a small family and why would you want to overly big refrigerator cuz it's just means stuff gets pushed all the way to the back and then you end up throwing it away anyway if you have too big of a refrigerator you end up keeping old food for too long so this is just the right size refrigerator one to four people. If you get it remember I'll refrigerators take 24 hours to really start working and I have it on the highest cold and the freezer freezes things like an ice block so you can't beat this refrigerator for the price

My new Insignia fridge has glass shelves. My old GE fridge had metal wire shelves. The old fridge had only 1 bottom bin which was difficult and clumsy to open and its tracks broke after the first year. My new fridge has 2 bottom shelves so I can keep my fruits and vegetables separate, and the tracks for each bin are sturdy and smooth operating. My old fridge had door handles that were porous and got dirty easy and were very difficult to sanitize. The handle on my new fridge are not porous and are nice, cosmetically, and very easy to clean. The overall build quality of my new Insignia fridge is significantly better than my old GE refrigerator. I can even fit more in the freezer section of my new refrigerator. I am quite impressed.

We needed a refrigerator to replace one in the basement -- that was 57 years old (amazing). We didn't have a need for anything other than the same basic top-freezer refrigerator style. This one fills the need perfectly. Is it the very best in quality? No -- but you don't expect it at the price point. I read other reviews stating it's cheap quality, etc. I find this to be just fine. It seals tightly. It keeps a constant cold temp. (I bought a new fridge/freezer thermometer at the hardware store -- and the temp has been very stable). Some people's review said it was noisy. Ours runs very quietly. (The old one, at its age, was running 24 hours a day -- it was getting louder -- so we're really pleased with the new one. Surely we're using less electricity with it.) The delivery people we had was a third party contractor to Best Buy -- and maybe we lucked out -- but they were terrific. They set it up, made sure it was level, peeled off all the tape and protective plastic and left things nice and clean. I guess in summary -- it's perfect for the basement refrigerator. It's perfect for smaller spaces, apartments, condos, cabins, even a small office. It's not high end, and isn't meant to be. We're happy and think it's worth looking at. (I looked at a place that sells refurbished units thinking "it's for a basement" -- but they were scratched, had cracked plastic parts, and some had odors. And their warranty was short and even getting a 1-yr warranty would have added cost. At the end of the day -- the only difference in what I paid was for the Best Buy 5-year protection plan. Given comments from others saying they have had problems "later on" -- I opted to take the extra protection.)

Works perfect - got icy cold surprisingly fast too. If you need a fridge to tell you what time it is, that you're almost out of eggs, and make you a glass of ice water while you stand there and play on your phone this is not it. If you're a relatively normal adult with 17 other appliances already telling you what time it is, at least one eyeball to see if you need eggs or not, and can operate an ice cube tray, this is a great deal (especially if they have one in the scratch and dent section - $434 including tax I believe). It's a fridge - a rectangular white box with shelves and drawers that does a marvelous job of keeping your fresh food as cold as you want it to be, and your ice cream hard as quartz if you don't ramp the freezer down several notches. Last fridge I had was an Admiral that lasted 30 years. Kissed it good-bye and sincerely thanked it for it's service above and beyond the call of duty as I set it gently on the curb. IDK how long this one will last, but I do know there's nothing the basic model Whirlpools or whatever will do that warrants paying 2 or 3 or 5 times as much.

Perfect fit just enough room for a 2nd refrigerator Has adjustable shelves for extra frozen goods and nice refrigerator area for non frozen items runs very quietly.

Refrigerator is modern and easy to use. There is lots of room inside, and it runs almost silently. It seems well made, it is used as a second fridge in the basement, so it won’t have too much wear and tear. Perfect for the need.