Customer Ratings & Reviews
- Model:
- KRSC503ESS
- |
- SKU:
- 5872011
Customer reviews
Rating 4.1 out of 5 stars with 374 reviews
(374 customer reviews)Rating by feature
- Quality3.2
Rating 3.2 out of 5 stars
- Value3.3
Rating 3.3 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the quiet operation, sleek design, and spacious storage of the 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many users also appreciate the built-in ice maker and the counter-depth design that fits seamlessly into their kitchens. However, some customers have experienced issues with the refrigerator's cooling system, short lifespan, warranty issues, and frequent repairs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Quiet
Rated 4 out of 5 stars
Make sure you have the room. Taller than most.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and quiet but I am not a fan on how the vegetable drawers pull out. They don't seem very strong.
I would recommend this to a friend - Pros mentioned:Quiet
Rated 4 out of 5 stars
Good fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend likes this style fridge. Not my first choice, but it's her kitchen, The fridge works great, very quiet and really no complaints.
I would recommend this to a friend - Pros mentioned:Ice maker
Rated 4 out of 5 stars
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far works good. I like the ice maker. Like how it tells you how much water you’re filling. Definitely louder than my last one.
I would recommend this to a friend Rated 5 out of 5 stars
Counter depth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge because it's a little more compact and it doesn't stick out much but at the same time everything so easy to get to inside
I would recommend this to a friendRated 5 out of 5 stars
Nice Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking while at the same time great quality I've always found on Kitchen Aid appliances.
I would recommend this to a friend- Pros mentioned:Quiet
Rated 3 out of 5 stars
Kitchen Aid Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product provides a nice all around space--both freezer and refrig. It is quiet. Most all the refrigerators out there have motors that run all the time and/or ice makers that make noice--this one is great. The ice dispenser is odd. Splatters all over. Very happy with this product.
I would recommend this to a friend Rated 4 out of 5 stars
Just one flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator met all of our requirements - stainless steel, counter depth, door fully opens no wider than refrigerator body, etc. It only has one flaw, and that's not a problem now that we know about it: One of the crisper drawers had a fairly sharp edge in the hand-hold pull-out; my wife managed to slightly cut a finger on it the first time she opened the drawer. All the other drawer hand-holds had rounded edges. The functions all perform as advertised, with good ice-making capability being important to us.
I would recommend this to a friend- Pros mentioned:Counter depth
Rated 5 out of 5 stars
Sleek Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of my new kitchen aid counter depth fridge. The set up inside and the lighting are great. The counter depth makes it so food doesn’t get “lost” in the back. The drawers provide adequate space for fruits and veggies as well as lunch meats and cheese.
I would recommend this to a friend - Pros mentioned:Quiet
Rated 5 out of 5 stars
great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, just got it recently, but for now, it is awesome. Love it. Very very quiet, unlike some other high efficiency" fridges. They reason the others are noise, as I understand it, they use cheaper motors. This one is AMERICAN MADE!!!! Love it for now!
I would recommend this to a friend - Pros mentioned:Quiet
Rated 4 out of 5 stars
Great Counterdepth fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like it!! The fridge is quiet. Enough Space for small family.
I would recommend this to a friend - Cons mentioned:Customer service
Rated 1 out of 5 stars
KitchenAid/Whirlpool service is the worst
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator from Best Buy last September. I didn't post a review at that time because refrigerators usually work well when they are new. Unfortunately, trouble started for me with the delivery. I bought the full installation package which basically meant that they would disconnect the water line from the old one, take the old fridge away, hook up the water line to the new fridge, and put it in place. Well, they wouldn't hook up the water line because they said my valve was not adequate (it was the original valve when my house was built 10 years ago and worked fine with my old fridge), so I hooked it up myself. The fridge was noisy for the first 6 months - it made a chirping sound like crickets were living in the house with us. That seemed to calm down a bit over time, but last weekend the refrigerator side started going up in temperature and couldn't be controlled with the electronic controls. I called the Best Buy store where I purchased it, and after two calls letting the phone ring for over 5 minutes each time, someone finally answered it. I explained what was happening and they put me on hold for another 5 minutes. When he came back he told me to call Whirlpool and gave me the number. I called Whirlpool (it was a Sunday) and their automated system told me to call during their regular weekday hours or to go to the web site. I went to the web site and scheduled an appointment - the earliest available was 4 days later. The technician showed up and said that he needed some parts and that the office would call that evening and tell me when the parts would be in and then reschedule the technician to come back. Well, they didn't call back that evening like he said they would, so we called them the next day. They said one of the parts is back-ordered and they have no idea when it will be available. This is summer!! We've been without our refrigerator for almost a week and now we have no idea when it will be fixed. Yes, it is under warranty, but that does no good if they don;t have the parts. Interestingly I decided to see if I could locate the part. One of the internet appliance parts companies has it in stock and would overnight it for an additional $25. I called the repair service and told them that I would buy the part (even though it is under warranty) just so I could get it fixed sooner. They said they can't do that, that they have to get it from their supplier. Even though this is an expensive refrigerator, I'm about ready to junk it and buy a new one just so I can have a working refrigerator again. Needless to say, I would never recommend a KitchenAid/Whirlpool product or service ever again.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello CouldBBetter, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Quiet
Rated 5 out of 5 stars
Kitchenaid French great look refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the French door side by side because I don’t like the lower drawer freezers. This style is spacious and a bit taller than your standard models which gives it a higher end look without the cost.
I would recommend this to a friend - Pros mentioned:Quiet
Rated 4 out of 5 stars
I love my new frig.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. It’s very spacious and has lots of shelves. The door also has alot of shelves.
I would recommend this to a friend - Pros mentioned:Ice maker
Rated 5 out of 5 stars
Pretty Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really really happy about this refrigerator. A bit lame for a grown man to be this happy about a fridge but it is pretty great. But seriously. The water dispenser can be set to pour out a specific number of Ozs of water once you calibrate it....its just awesome
I would recommend this to a friend Rated 1 out of 5 stars
Defective Manufacturing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor wiring design, wires break using freezer door
No, I would not recommend this to a friend- Pros mentioned:Quiet
Rated 4 out of 5 stars
KitchenAid - 22.7 Cu is quite good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a KitchenAid - 22.7 Cu . it is working well, plus it is quiet in my open floor, I love it.
I would recommend this to a friend - Pros mentioned:Quiet
Rated 4 out of 5 stars
Good fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room. Ice maker is louder at times. Have to be careful to clean with the grain.
I would recommend this to a friend Rated 5 out of 5 stars
Great refrigerator and free zer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator, and all the features, lovely to look at also
I would recommend this to a friendRated 1 out of 5 stars
Worst bestbuy Experience ever horrible product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With inn 3 weeks freezer completely melted all food lost, ice included floor damaged. Went back to Best Buy store to replace unit ! But there we where getting send out back to to the perches store location, only to find out Manager not available No one els seam to be able to help! Because We didn’t buy the Best Buy protection plane swap wasn’t an option! We Have To Be Stuck With It .No manager ever called back. After Many Calls to Best Buy they told me it’s a KitchenAid issue. We Called KitchenAid they sent s technician but by that time he arrived few days later it all frosted Agin. Now with a two month of having this fridge freezer stop working AGAIN all food $350 lost called KitchenAid waiting once more for technician when it’s clear it’s a manufactured defect and need to be replaced ASAP ! I lost my trust in Best Buy after years of buying from them ! Also very disappointed with KitchenAid quality I have had my previous fridge from them with out a problem for 10 years. But this is a Lemon and need to be exchanged. I’m not comfortable after spending so much money going with this brand! I wish I didn’t shopped at Best Buy.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello mrsL, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Quiet
Rated 5 out of 5 stars
So thrilled with our new refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful lighting in both sides. Handles are nice and firm. Separate ice and water dispensers with taller opening than others. Wonderful surfaces. Very little noise, even when making ice. Lots of shelves and different bins for differing foods. Freezer works very cool!
I would recommend this to a friend







