Customer Ratings & Reviews
See more imagesLG - 330 Sq. Ft. 7,800 BTU In Wall Air Conditioner with Remote - White
- Model:
- LT0816CER
- SKU:
- 5890335
Highly rated by customers for:
Customer reviews
Rating 4.2 out of 5 stars with 121 reviews
Top Mentions
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- Rated 5 out of 5 stars
Smooth running, easy to operate, output is great
Jill Posted
Smooth running, easy to operate, and output of cool air is very good.
I would recommend this to a friend - Rated 1 out of 5 stars
Very disappointed - warm air vs cold!
TunisiaP Posted
This unit is blowing out warm air instead of cold. Also, has a burnt smell. Very disappointed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We see that your LG Through-the-Wall Air Conditioner is experiencing some symptoms that are a little out of your control. But, not to worry, check out this link https://www.lg.com/us/support/help-library/not-cooling-room-air-conditioner-CT10000014-1342109440312, and if this helps, great, but if you need further assistance, please contact us at lg.com or call us at 800.243.0000, and we will further investigate this with you. ~Rita
- Rated 2 out of 5 stars
Not powerful
NycQueens Posted
Purchased for our bedroom which is 12x12 and even when i leave it on all day on 60 full blast the room is cool but not cold. Its pretty week. I do not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We hate to see you are unhappy with the performance of your air conditioner. You can troubleshoot issues with the cooling ability of the air conditioner from the following help library article: http://www.lg.com/us/support/product-help/CT10000014-1342109440312-not-cooling If you are in need of any assistance, or have questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Rated 1 out of 5 stars
moldy after 2 years
Neveragain Posted
This is the fourth wall air conditioner I've had. It was the fastest to die. I'm so angry that I spent so much money for 2 years of air conditioning. I found black spots on the vents - mold. I opened it up, more mold. None of my other air conditioners grew mold, so it must be the design - maybe not draining properly. What a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Rated 1 out of 5 stars
Defective Compressor
JulieB Posted
Did not cool the room. After numerous calls to LG, they decided the compressor was not working. Problem is they want me to take the unit to their service center 50 miles away! What????
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Julie. Thank you for reaching out to us and sharing your feedback on the LG Air Conditioner (LT0816CER) model. We understand how important it is to have new, reliable appliances that function properly. We strive to provide high-quality products that meet our customers' needs. Regarding the service process to return the unit, request alternative service options: contact LG customer service again to explain the difficulty of traveling 50 miles. Request if they can offer a local technician or provide a different repair solution. Please send us a private message on Social Media @LGUSSupport if you need further assistance or to escalate the issue. We're here to help you resolve this matter. ^Juvy
- Rated 1 out of 5 stars
Doesn’t cool my home as well as I expected.
Marquis Posted
I wouldn’t recommend this air conditioner. I feel like it was a waste of my money. I would’ve brought it back to the store but I discarded the box before trying it out. Not at all happy with this purchase. ☹️
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are sorry to see you are having trouble with the cold air output of your air conditioner. You can find information regarding how to improve its cooling ability from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Rated 1 out of 5 stars
Unhappy customer
Tep11 Posted
I received my AC unit and doesn’t work. I’m very upset. Best Buy customer service is the WORST!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LT0816CER) model. We're sorry to hear that your unit isn't working as expected. We strive to provide reliable, top-notch products that meet our customer's needs. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Rated 1 out of 5 stars
terrible avoid
oops Posted
Terrible, purchased 2 for a rental unit. one was bad right out of the box. the other failed less than 2 months later (2 weeks after return window) avoid buying -- this is junk
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LT0816CER) model. We understand your concern about dealing with issues right after purchase, especially when it impacts your rental unit. Your feedback is very important, and we take product reliability seriously.
It’s disappointing to hear about the problems you faced with both units. If you haven't already, we recommend reaching out to our customer support team to discuss your situation further, as they may offer options for assistance.
Please feel free to send us a private message on social media @LGUSSupport. We're here to help you find a resolution. We appreciate your patience and are here to support you. ^Juvy
- Rated 1 out of 5 stars
Lemon
Steve Posted
I installed this unit and it doesn't work. Now I have to return it to the store and get a refund. Then I have to reorder and wait longer in the hopes the new A/C works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We hate to see you are experiencing an issue with your new air conditioner. Our air conditioners include a 1 year parts and labor warranty that covers manufacturing defects with the unit. We would be happy to take a look at the repair options that are available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
- Rated 1 out of 5 stars
The air conditioner is a junk
willie Posted
Hay the air conditioner is not working properly and it not cold enough
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Rated 5 out of 5 stars
Worth buying
MMon Posted
Works great best air conditioner and easy to install
I would recommend this to a friend - Rated 5 out of 5 stars
Good decision
Best Posted
Product is great keeps my area very nice and cool and easy to use
I would recommend this to a friend - Rated 4 out of 5 stars
Would recommend
user711168 Posted
Works well and does its job adequately ,got nothing to complain about
I would recommend this to a friend - Rated 5 out of 5 stars
Nice product
user116528 Posted
Overall good unit. Easy install however the wall sleeve is sold separately. The unit is pretty quiet. Only had it for a few weeks but very happy so far.
I would recommend this to a friend - Rated 5 out of 5 stars
Lg wall ac units
Cowboy57 Posted
Looks good .in Apartments Good air flow and energy saver works great for temperature control.Quick changeover to new unit with sleeve .
I would recommend this to a friend - Rated 5 out of 5 stars
LG 100% recommended
PMartinez Posted
Al my AC are from this one LG!! All working as the first day!!!
I would recommend this to a friend - Rated 1 out of 5 stars
worthless directions
cavernap Posted
I ordered this A/C unit and the recommended sleeve. The installation directions were worse than worthless--it is almost impossible to install the A/C by following the steps in order (the way that you are supposed to stick on the padding means you can't install the unit without tearing off the padding). I tried calling customer support, but the agent was unhelpful and said I should read the instructions. There is no installation video for this unit (there are LG videos for the window A/C units, but not the wall unit). I didn't know that the unit was supposed to stick so far out from the wall (again, no instructions with the sleeve, no video or even photo of the unit actually installed in a wall, no help from customer service). After a lot of trial and error, I managed to get it installed (sticking way out from the wall). The only good thing is the unit works like it is supposed to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
WE appreciate your feedback regarding the installation instructions and will pass your feedback to our team for consideration. If you need assistance with using your air conditioner, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Rated 2 out of 5 stars
Blows air, doesn't cool the room.
BestBuyCustomer Posted
I am disappointed in purchasing this unit. Everything that people said in regards to its poor quality is true. 12x12 room and the unit does not cool the room at all. It does work bc its loud and only cool when u stand right in front of the unit. The unit is on 60° and on the highest fan and still poor. I'm very disappointed. what a waste! I am going to look into purchasing a different unit and get my money back for this. I hate returning things. The hassle alone is an absolute headache! LG, I am sorry, but I'm going to return this product and look into another manufacturer. I tried.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
You can find information regarding how to improve the cooling ability of your air conditioner from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Rated 1 out of 5 stars
Does not work
star123 Posted
I had a horrible time with this air conditioner. I mounted it into my wall and when I tried using it IT WOULD NOT blow cool air. I called LG and they told me it is defective so basically I was given a defective air conditioner that doesn't even work. Also I canceled this order yet best buy still delivered it to me super late. Very upset with both LG and Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We hate to hear you are having trouble with the cooling ability of your air conditioner. You can find information regarding how to improve its cooling ability from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
- Rated 5 out of 5 stars
Babyjustin33
JacquelineV Posted
Very good air conditioner works perfectly very good brand
I would recommend this to a friend