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Primo Water - Bottom-Loading Bottled Water Dispenser - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 180 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 180 Reviews
  • Rating: 4 out of 5 stars

    Great bottom loader water cooler

    Posted
    kusdane
    • My Best Buy® MemberMember

    Great bottom loader water cooler -- we had used the Sparkletts model for probably 5 years or so, and while it was great, those bottles and cooler rental fees steadily climbed over the years -- finally switched to purchasing our own cooler and filling our own bottles -- read a lot of reviews of different models, and for the price, this model was a good choice -- we got the 2-year Geek Squad plan on it, just in case, since that is always a good bet with any electronics over $100 or so (in my opinion) -- works well -- cold water is COLD -- motor when dispensing water is actually pretty quiet -- LEDs on the front indicate when it's cooling or heating -- LED for power, and red light for when the bottle needs to be changed -- swing door to swap the bottles is sturdy, and there is a little hook to hang the hose on while you change out the bottles, which is nice -- Reason for the 4 stars is the noise level when it's cooling or heating the water (which is no big deal for us since we have it in a corner of the kitchen that is away from the rest of the house) -- also, no "night light" (our Sparkletts model had that) -- can't dispense "one-handed" (our Sparkletts model had a lever you could press with your finger while holding the cup -- this model has dispensing buttons up on the top -- so, technically, you can still "one-hand" it by placing your cup on the stand under the dispenser, and then pressing the button -- last, the dispenser is a little lower to the ground -- I'm short, myself, but I have to kind of crouch down with my cup to place it under the dispenser (where the Sparkletts model was perfect height) --- again, these are kind of nit-picky items and might not bother others -- but overall, great machine -- recommended for the price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Primo Water Dispenser To the Rescue

    Posted
    sickfox469
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our top-loading water dispenser broke. It's been leaking for the past few months and now, we have water damage to the walls. I came across this water dispenser while searching for it in Amazon. Luckily, I saw the same thing and bought it at BB online store. This bottom-loading water dispenser will save your back in the long run. No need to carry 5 gallon water to put it in place. Just plug the tube and you're all set. Very convenient. It also has, hot, cold and room temp water to choose from. It has On and Off switch for the hot and cold water. I really like this feature because we don't use the cold water so, having the On/Off switch is really good. It also has a night light with On/Off switch in case you need it. The bottom-load already sealed the deal for me but the 3 water choices was an added bonus! The only thing is, I'm not sure if this is an energy-saver furniture. It doesn't have the energy-saver logo. But it is a must-buy IMHO. Good luck.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    High Quality

    Posted
    MCTuthill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't want the old-fashioned upside-down water cooler for my office, so I took a chance on this, but worried in the back of my head that the mechanism that draws the water up would be cheap and it wouldn't last. I happy my worries were unfounded and I'm extremely happy with the purchase. The mechanism that draws the water up is a sturdy long straw that goes to the bottom of the water container and clamps securely to the top of the container. The unit is durable (I accidentally slammed a desk into it while I was moving and absolutely nothing happened to the unit). The cooler is also stylish, quiet, and cranks out ice cold water and hot water in short order. There's also a nightlight that illuminates the tray/spout area. Initial setup takes maybe 3 minutes. I would recommend this product to anyone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Trying my luck on the second unit

    Posted
    Malboria
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    bought my first unit online from BBB and the unit was dead on arrival. Just the pump worked, the hot and cold functions did not work. Immediately packed it back up and returned it to the store. I read a lot of bad reviews online on this product looks like it's a 50-50 chance of making it past the first year. I bought a new unit with an extended warranty and Best Buy's immediate exchange or return policy makes it worth a try. Most website offers extended warranty after the manufacturer warranty expires and its still a pain to get it shipped back and forth during the manufacturer warranty. Bestbuys warranty starts from day and it's less hassle as I can return it to the store for full refund. Will see how far this unit survives.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use.

    Posted
    TheBaldwin21
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought this one came with an LED light for use at night but I guess that is only on certain models. It has too switches on the back: one for heat and the other for cooling. So you do have the option to dispense room temperature water if you like. It has an indicator light for when the 5 gallon bottle becomes empty. I'm disappointed that the "straw connector" does not set completely on the "Primo type" bottles so there is always a little watter left at the bottom. I cannot fit a 20oz bottle onto the shelf but regular 16oz bottles fit. Overall it works great. Saves room in the fridge without having water bottles and saves money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I wanted

    Posted
    Jam1990
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Live in a a small apartment with my children was concerned with their ability to make a mess of the water. This dispenser was just what I wanted. Child proof so they cannot reach the buttons and not get hot water without my help. Down side there is no lock on the door so i had to tape it down to avoid my children getting in. Not a huge dealbreaker as clear tape kept my 1 year old from further investigating. Just glad I don't have to lift a 5 gallon jug of water!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great hot cold water dispenser

    Posted
    thernohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love it. I have used better though. The cold water takes time to get cold and its easy to change out the water bottles. The Pros: its give you hot and cold water The Cons: temp is not as hot or cold as I would like. Takes time to heat and cool water, Product feels cheaply made compared to similar prices comparable products, noisy, and uses more power than I would have thought. If I had to do it over again, I would do a little more research. I do love it and it works, but just feels cheap and I want the hot water to be hotter and the ice cold water to be colder.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never worked

    Posted
    Montereymom2

    Bought this for pantry. Had to install outlet to plug in. Hot water never dispensed, so decided to keep the thing for just cool water. Then cool water stopped dispensing. THANK GOD bought warranty. Online would not take it back. Best buy would not credit my Best Buy account- just store credit... Had to haul this big machine in. Too bad otherwise it is beautiful to look at like a decoration in custom home...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Throw Out the Brita!

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using Brita Filters for 15 years - from spout tips to refrigerator tanks, I've used them all. But, as with everything in life, I realized that there are better products out there. As I was browsing Water Dispensers on Amazon, I came across the Primo. Reviews were outstanding on all of the websites, so I went into Best Buy to check it out. Unfortunately, the local store didn't have a huge selection, so I had to go to a few others. The Appliance Section reps walked me through everything online, reviewed other sites and even matched the lowest price out there.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sleek looking water cooler

    Posted
    Thewellwentdry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm impressed with this cooler. I went through two other models before this one and this one is cool-er than the others. The hot water feature works great! The family can use it straight from the tap to make ramen noodles and even Jell-O. The room temperature vs the cold is a little deceptive though as the room temp water comes out almost as cold as the cold water. My only critique would be that I wished the water would come out quicker. I'm in a situation where I need to use this cooler for all my cooking and coffee making so it takes a while to fill the pots.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Noisy, but works well.

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The look of this water cooler is so much better than the top loading ones, fits our style in our kitchen well. I also like loading the water tank from the bottom and not having to lift it on top. The down side is that it's a bit noisy when the compressor turns on and when the pump activates to fill the cooler tank. We've only had the cooler for a month, so I can't speak to the durability. Overall, it's a good looking cooler.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Saves money

    Posted
    ams1492
    • My Best Buy® MemberMember

    I'm really happy with this water dispenser. I haven't had any issues so far, which is great. I really like the fact that I can turn on/off the hot and cold water. I keep the hot water on for tea and I have the cold water turned off because I like room temp water. Buying 5 gallon water jugs (and refilling them) is so much simpler than buying 32 packs of individual bottles from Sam's.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fancy Water Dispenser

    Posted
    newatreviewing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This water cooler is nice and sleek. Goes well with everything. I really like that I will no longer have spilt water on my carpet because I was too weak to lift the 5-gallon jug. It takes a good while for the cold water to get cold, but the hot water gets super hot (great for teas). With the first half of the jug, the water tasted pretty disgusting because obviously it's new and the inner parts are made of plastic. But once you get past that ugly stage, the water is perfect. Overall, it's an awesome water dispenser, will look great in your home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cooler for the price

    Posted
    Nicky0128
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After using the rental cooler from Poland spring for the past 5 years and now this I can tell you there is no comparison to the Primo. Very easy to use you don't have to worry about it splashing all over your wall when you put a new water on. You Just open The bottom up pull out the old one put the tube in the new one and then close it. The hot is great and do is the cool and colder settings.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice!

    Posted
    Doggtvcom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this water station to replace a defective brand from a big warehouse store. The previous ones heating and cooling would run more than I thought it should before failing. We have noticed the runs a fraction of the time and keeps the water hot & cold perfectly. We haven’t had it very long but it already performs much better than the last we owned.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Water Dispenser For Your Money !!

    Posted
    Rob1968
    • My Best Buy® MemberMember

    This is the best water dispenser that I have come around for my money. I had several water dispensers over the past several years and had not seen a more practical one. This water dispenser has never fail on providing cold or hot water when needed. I am very satisfied with this water dispenser and hope I don't have to buy another for a long time. Rob

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    had it for a year now

    Posted
    Malboria
    • My Best Buy® Elite Plus MemberElite Plus Member

    Its not the best one in the market, but a descent one. Makes a humming noise occasionally when the compressor kicks in. The empty bottle indicator light occasionally works/doesn't work whatever, no big deal. I regularly check the water level in the 5 gallon container. Bought an extended warranty just after hearing people complain that it fails after several months. I never used the hot function, so can't comment on it. Never turned on the hot switch behind it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Water Dispenser

    Posted
    Yodathe3rd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did quite a bit of reading looking for a quality water dispenser and this one has to be one of the better one's i have seen on the internet and the ability to price match another store with also having the warranty is nice. I have saved so much on not having to buy bottled water anymore since having this and its nice to be able to get hot water with a flick of a switch.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    just what i needed

    Posted
    jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My house is on a well and does not have a filtration system. This unit provides a very easy to install and use option. The easier to use, the more water I find myself drinking. Guests have also found it very easy to use. Plus the bottom load option makes the unit blend in much better in the kitchen and looks much less like the "work water cooler".

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great water dispenser

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have had this 2 months now. Much quieter pump than previous unit we had, good features, nice to be able to have room temp water as well as hot and cold. Runs the water bottle nearly dry instead of leaving several inches of water in bottom. So far so good.

    I would recommend this to a friend