Customer Ratings & Reviews
- Model:
- UN50DU6900FXZA
- SKU:
- 6584869
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the superb picture quality and ease of use of the 50” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024). Many also praise its affordability and straightforward setup process. While some find the remote control could be improved, the positive feedback on picture quality and user-friendliness outweighs this concern. The vibrant colors and lightweight design are additional features frequently highlighted by satisfied customers.
This summary was generated by AI based on customer reviews.
Haitham
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 50 inches Samsung TV. I love it. Excellent service quick delivery.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying at Best Buy is the best experience. They are always very attentive and professional.
I would recommend this to a friendI love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online purchase was very easy, the staff was very attentive and professional when picking it up, and I loved the television.
I would recommend this to a friendBESTBUY TTOWN
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome staff quick check out and I love my Samsung TV
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my TV purchase. Exactly what I expected.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente product and the same day pick up is a wonderful service
I would recommend this to a friendAmazing TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv purchased! Such a good pick! Best decision ever!
I would recommend this to a friendBest quality ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the best on TV and electronics a love samsung
I would recommend this to a friendGreat T.V
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv . Blue tooth headphones compatible, and affordable.
I would recommend this to a friendGreat overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The twitch app keeps stopping.And you will have to load
I would recommend this to a friendSamsung 50"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent resolution and speed at a very good price
I would recommend this to a friendCan't Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to wifi. Best Buy and UPS will not let you return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UnTablo,
If your DU6900 TV is having difficulties connecting to the internet, please try the following troubleshooting steps:
1) Check the network and the status of your access point.
2) On the remote control, press the button and move to Settings using the directional button.
3) Select Settings > General > Network > Network Status to check the network status.
4) If the network isn't connected, a network reset may be required.
5) Make sure that your access point is working correctly. Check the LED indicators on your access point to ensure it is operating normally.
6) Check the access point location if you use a wireless access point. If the access point is too far from the TV, move it closer.
7) Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
8) If the same problem continues, select Settings > All Settings> General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.
9) Select DNS Setting Enter manually.
10) Select DNS Server, enter 8.8.8.8, then select OK.
11) If the same problem continues, a software update or factory reset may be required.
I hope this helps. Should you need further assistance, Samsung is here for you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Stay Away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yoi get what tou pay for, very light and cheaply made. Im a Samsung guy thats all I own but when I say stay away from this. My 46 inch I had in my bedroom finally went out after 5 yrs so I had to get another one. My money was a little funny so I ordered this one and was very very disappointed. I took it back the next day and went on and spent a little extra and got the Samsung I’ve come to love and enjoy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MonteW,
Thank you for being a loyal Samsung customer and for your feedback on the DU6900 TV. Please know your thoughts will be shared with our internal teams.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Display damaged
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 month of use the display panel got separated from the TV itself and It got damaged and they dont repair because they just said it was a 3 month warranty instead a 1 year warranty that i was told when i bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jean,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Not full screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying everything possible to make full picture on tv you pay for 50 in of tv an will be ready to get only 40 in of the screen u can see full screen on air tv or some app but not on any movie on any app they just gray out the options to fit the screes and on their samsung page they have the ridiculous explanation.... some movies wouldn't fit the screen im about to return this tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HugoE,
Thank you for purchasing the DU6900 TV. Please know that HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when watching movies with aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
Go to: Home > Settings > All Settings> Picture > Picture Size Settings > Picture Size
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv was broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a TV on Black Friday because I need it for my house. So today I finished my renovation. When I went to open the box (which arrived already damaged), the TV was broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarceloS,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
ADS ADS ADS SO MANY ADS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO MANY ADS! ADS ADS ADS! Want to watch youtube? deal with an ad. Turn your TV on? BOOM Foxnews ad. Want to pull up a quick menu? no, AD! Worst TV i have ever had justg because of that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jwit,
Thank you for sharing your review, and we’re sorry to hear that your experience with your DU6900 TV was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Arrived broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken from the back, they don’t give good window of return
No, I would not recommend this to a friendBrand response from Samsung
Posted .RamyR,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
- Pros mentioned:Picture qualityCons mentioned:Remote control, Viewing angle
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV a couple of weeks ago to replace a 15 year old Samsung LCD that was a higher end model at the time with a fantastic picture. I was concerned about going from 120Hz to 60Hz because motion problems and judder really annoy me. I've found this TV to handle motion very well with the exception of a few channels or a few programs. The judder control fixes that, but I find I have to turn it off again when I switch back to another channel. It's so few channels or programs where it happens that it's fine. The motion setting itself dims the picture substantially and creates some odd pulsing. So I don't use that either. Don't need it. It took me a while to get it calibrated to how I like it, but once I did I felt like this picture is fantastic especially for the price of $250. The picture is sharp with nice contrast and black levels. The viewing angle is decent, but can definitely tell a difference off center. This doesn't bother me because I have it in the bedroom directly in front of the bed. It also has a dimming feature based on the ambient light. I find that it works ok and not as good as my old Samsung. It seems to stay a little dimmer than I would want during the day, but I don't often watch it during the day. It's full of adjustments that one might not normally find in a lower priced TV. There are adjustments for nearly any picture setting (although I miss backlight in my old TV as this one just adjusts brightness, it's still ok). It does have a sleep timer and it can handle voice commands (the remote that comes with it is not a voice remote though). I'm not a fan of the remote. I miss all the buttons of the old Samsung remote that has shortcuts, especially sleep timer. The good news is that the old Samsung remote works with this TV. It's not perfect, but does the job. All in all, I'm happy with this purchase especially for the price.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality, Setup
Guest Tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Easy set up. Lightweight. Perfect smart tv for my guest room.
I would recommend this to a friend
