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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 128 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the product delivers beautiful picture quality and features a sleek, slim design that is easy to install. Users also appreciate the effective glare reduction and the convenient cable management system that helps maintain a clean aesthetic. While the overall experience is positive, some users have expressed a desire for improvements to the user interface and software stability. Additionally, a few customers mentioned that the black levels could be more refined for a deeper contrast.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
  • Pros mentioned:
    Cable management, Design, Picture quality

    Rated 5 out of 5 stars

    Great features all around!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Frame TV. Great picture quality and sits so flush to the wall. The One Connect box I great to eliminate all the cords coming out the back of the tv and I love the anti-reflective matte screen!

    I would recommend this to a friend
  • Pros mentioned:
    Glare reduction, Picture quality, Setup ease

    Rated 5 out of 5 stars

    Very compitent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV originally because I was intrigued by the low profile and “picture” functionality. I didn’t end up hanging the TV on the wall but use the stands included with the TV for set up. As such set up was relatively easy and it is a very sleek and low profile looking TV which is great for my smaller space. Having the mat screen has been ideal for the bright room that the TV is situated in and so the color always looks good and glareis at a minimum. Ask for picture quality, I don’t have a lot of experience with other modern 4K TVs, but I will say that the darks are excellent. Sports also look very good on this TV as well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Black level

    Rated 5 out of 5 stars

    Hard to have a normal tv again...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the 2025 55" Samsung Frame TV for a few weeks now, and honestly, it’s one of the coolest pieces of tech I’ve ever bought. It looks like actual framed art when it's off thanks to the matte display and slim bezels, and guests always do a double take when it switches to TV mode. The picture quality is super sharp with rich colors, and it even holds up well in bright rooms. I also love that the remote charges with sunlight—no more digging for batteries. That said, it’s not the best for movie nights in pitch-black rooms since the blacks aren’t super deep, and the art subscription is a little annoying. Still, if you care about how your space looks and want a TV that blends in beautifully, this one’s a win.

    I would recommend this to a friend
  • Pros mentioned:
    Glare reduction, Picture quality

    Rated 5 out of 5 stars

    Versatile, Great Picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hang or stand it, and it comes with all the accessories needed to do so. Image quality is also great, particularly as I have it close to the window, the matte finish helps prevent reflections. Using it with a soundbar and the overall setup is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 4 out of 5 stars

    Looks great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with how the art looks-very realistic. Love that you can add your own photo or actual art! We aren't crazy about having a tv over the fire place but this makes it much more attractive.The only reason for not giving it 5 stars is the box and wires detract from look(wire is clear but still visible). That said, it is probably with any tv mounted without going through walls with the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This TV is gorgeous

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't think of one complaint. Art mode looks great, the Samsung OS runs well with low remote lag latency input, the fidelity and image upscaling looks great and doesnt overdo it and start to make things look fake and weird. Colors are spot on. We ordered the blonde wood frame to surround the bezel and it hilariously easy to install. just pops instantly on. We just paid Geek Squad to install. Originally I was going to do it myself, but after watching them do it, glad I had people who do it every day. The TV definitely feels like you could snap it in half installing on your own.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good value for the money when on sale for holidays. Picture quality is good but nothing like OLED. Cable to OneConnect box is not UL certified. Will need tonpurchase one in order to run it through wall. Rackets desigb is horrible. Each bracket cannot reach two consecutive studs. You will need to screw 2 included screws each in on stud and use two additional toggle bolts for each bracket to anchor it in the drywall in addition to the one stud Sound quality is good. Art mode settings are not very user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Bad Geek Squad manager.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV seems great probably 5. The installation by geek squad was well done but but mounted TV wrong. I left message to reinstall received text when they would arrive at 4. Nick came at 9:39 AM and called me I said I was notified you’d come at 4 he said those are never correct and he said I had to pay $250 to redo, I said I responded to 800# about bad mount and he said no one picks up those messages. Nick then said “my story” did not match installers “story”. ( guys were installing in my bedroom I showed them where above bureau and under paintings but paintings would probably need to move just hanging in 1 nail so I could rehang myself) I was having an emergency gas line replaced in back yard so had to be there to point out drains irrigation. When they left they told me they squeezed it in. Later went upstairs and see bottom of TV frame touching bureau and top of TV frame almost touching bottom of pictures. Nick said I should not have scheduled has appointment when TV appointment was scheduled, as if gas line emergency trenching across lawn pouring concrete redoing gas hookup was less important.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      user894285,

      It appears your 1-star review for The Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

      If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Samsung Frame TV and Decco Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame TV (with the Deco gold frame) is fantastic. Installation was relatively simple. I relied on the Best Buy video for that. I love the lack of wires and with my existing set up it was easy to hide the box. Really enjoying going through the art choices and choosing different pieces. Totally changes the look and feel of a room when there is a piece of art on the wall as opposed to a large black screen. The brightness settings make sense and it’s easy to change them. Sound is external speakers so can’t speak to the quality of the TV speakers. This was a gift and it was well received.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv and all the features. Perfect for the room i chose. So many compliments.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    TV upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new framed tv, give the fireplace a different look.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! Great quality picture and sound, and really love the art.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your significant other wants a way to update a room, this TV is a great buy. I had a piece of art work and it was nice but the same thing every day and now I can change art work to suit every occasion.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screensaver on the wall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I can say about this overpriced scam is to not waste your money. It looks like a $1000 screensaver. Then add the $200 for a piece of junk plastic “teak” frame and $6/month to access the art that looks like trash on the wall. See pic- one is an actual painting.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Imperiale,

      Thanks for your feedback. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
      • Live Chat
      • Manuals, Software, & Warranty Info
      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    User interface

    Rated 4 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It replaced my old 43” Frame and overall image and sound improvements are noticeable. The core feature of The Frame is the art collention to mimic a painting when not in use. The sensor to detect room occupation and lighting os excellent … that is unless you add an aftermarket frame that blocks the sensors. Overall, it is amazing how little the OS changed over the last 6 years. One thing, however, that changed is the free picture library. It’s not completely gone but you have no control over which pictures are selected. Samsung keeps changing that selection of 20 pics without your influence. I ended up uploading my own art, and that process is okay, once you find how and where to do it. There is no smart cropping to fit the screen if the pics are not the right ratio.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Beautiful TV With Amazing Features

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really enjoying this TV and honestly love it. The picture quality is beautiful, and all the smart features are easy to use. I especially love the Frame design and Art Mode it looks great even when I’m not watching TV. Everything feels smooth and well designed, and the overall experience has been excellent. I’m very happy with my purchase and would definitely recommend this TV to anyone looking for a great-looking TV with amazing features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very pleased with TV and installers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please with this TV. Beautiful picture. I had a 70" and it was just too big for the room. Would have liked the Pro but they didn't have it in the 55". VERY glad I chose the Best Buy install. The installation is a little complicated compared to a regular wall mount. They did a great job leveling it and were very respectful of my home.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    It IS A Piece of Art

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 55" Frame TV from Samsung has transformed the TV from a black blob on the wall to a piece of art that is able to change with our design mood or time of day. If you've been waiting to pull the trigger on one of these, I have a suggestion: don't wait! You'll find the flush mount awesome and the look will elevate your viewing space.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the Samsung Frame TV for a few weeks now and it’s completely changed how we think about having a TV in our living room. When it’s off, Art Mode turns it into a genuinely convincing piece of wall art — guests often don’t realize it’s a television until we turn it on. The matte display finish does a great job cutting glare and mimicking the look of real canvas or paint, not glossy screen. Picture quality for actual viewing is excellent too — sharp, vibrant colors and deep blacks that hold up well for movies, sports, and gaming. The customizable bezel let us match our decor, and setup was straightforward with the SmartThings app. If you’re tired of a big black rectangle dominating your living room when the TV’s off, this solves that problem beautifully. Highly recommend for anyone who cares about both tech and aesthetics.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    User interface

    Rated 5 out of 5 stars

    Ultra smooth

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processor unit provides ultra smooth picture and pricessing. Truly looks real. The art membership is nessessay and totally worth it. Only complaint is like everything these days.... its preloaded with ads and tries to put other options infront of you instead of your items, it can be changed but takesnwork and a you ttube video.

    I would recommend this to a friend
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