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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 121 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 121 reviews
  • Rated 5 out of 5 stars

    Samsung bespoke flex

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    Posted .
    Owned for 1 month when reviewed.

    Love my new refrigerator. It is very spacious and the look is very sleek. The only minor thing is that the ice will fall out when the bin is too full and you are trying to scoop it up. So far my family and I love it. It even tracks how many time the doors have been opened. My family and i use the infuser pitcher very much. It was worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend to a friend

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    Posted .
    Owned for 2 weeks when reviewed.

    Excellent product so far. Although, make sure technicians don't scratch your walls when transporting it up the stairs since this fridge is quite wide and difficult to maneuver especially when turning corners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - Bespoke 29 cu. Ft in ( NAVY GLASS )

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    Posted .
    Owned for 1 week when reviewed.

    The Coolest FRIG in all aspects I have ever Seen and Now Have. GREAT FRIG. HIGHLY Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Design, Doors

    Rated 5 out of 5 stars

    Beautiful white glass doors

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    Posted .
    Owned for 1 month when reviewed.

    The doors are absolutely beautiful, it sounds funny to call the refrigerator beautiful but it is. The doors were easy to install and look fabulous the only problem is getting the bottom doors because at the stock situation, but It will be worth the wait ! More picture when we have the lower doors on. Danny at the Wichita Falls location was wonderful helping us choose our refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Interior

    Rated 5 out of 5 stars

    Hidden ice maker

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    Posted .
    Owned for 2 months when reviewed.

    I had always problems with children playing with the ice or water maker, this time they don't see it because is hide inside, and it is very roomy, i just love ❤️ my refrigerator and you have options to pick colores to put on the outside...i love it !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Perfection!

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    Posted .
    Owned for 1 week when reviewed.

    This Fridge is amazing on so many levels! Not only is it visually stunning in Matte black, but it’s so functional with the beverage center and flex areas. Never thought I could fall in love with fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful fridge

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    Posted .
    Owned for 1 week when reviewed.

    I absolutely love my fridge, the beverage center is my favorite part! It arrived in a timely manner with excellent friendly delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Eye candy fridge

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    Posted .
    Owned for 3 weeks when reviewed.

    Best looking and best performing appliance ive ever purchased.. Cadillac of fridges. ❤

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    I LOVE IT!

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    Posted .
    Owned for 1 week when reviewed.

    I absolutely love it! The ice maker could be better it’s a slow maker... & they could thrown in the wine rack... like come on Samsung it has the slot for it... BUT over all in all honesty I am very very much in love with it. Looking to redo the whole kitchen because of you, you little rascal you!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best of both worlds - Looks and utility.

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    Posted .
    Owned for 3 weeks when reviewed.

    Looks elegant and the best part is the beverage center. Totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bigger is Better sometimes!

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    Posted .
    Owned for 2 months when reviewed.

    This unit is a must-have for large families or those who love entertaining! The four-door design allows full access to the space in upper and lower sections. The included water pitcher has a diffuser that will enable you to add fruit and is auto-refilled as needed. There is also a paddle to fill a glass or cup of water individually. The dual ice bins provide ice in both large and small cubes to be available at all times, and the freezer comes with an ice scoop to make life easier!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Doors
    Cons mentioned:
    Ice dispenser, Ice maker

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    Owned for 1 week when reviewed.

    Much better than I had hoped for. The beverage center is very convenient and the dual ice maker is a nice touch. The water set up is much nicer than the in door unit on my previous fridge. Can’t wait to get some custom colored door panels to match our cabinets. My previous was rated at 28 cu ft and this one is 29 cf, but the size difference seems much greater than that. The lack of an in- door ice dispenser means way more space in the fridge section where the ice maker would normally be. Just a better design. The Flex Zone is nice also as it give us more fridge space if we need it. The door panels don’t show fingerprints and there are no chrome areas on the doors unlike our previous fridge which showed every smudge and constantly needed cleaning. Overall very happy with this fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty and function all in one

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    Posted .
    Owned for 2 weeks when reviewed.

    Obsessed with this fridge! It's absolutely gorgeous and every detail is very well thought out. Storage is plentiful and just the perfect size for everything. They thought about every detail when designing this thing and we couldn't be happier. The ice maker is a little slow to start (took a couple days to fill the bins after installation) but now it pumps out plenty of ice in both sizes and is able to keep up with a home that consumes a lot of ice in their beverages in the Texas heat. We've only had this fridge for about a month but we are thrilled with it so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    Owned for 3 weeks when reviewed.

    This refrigerator has met our expectations. We were in the market for a minimalist design and a french door that included water in the door without the ice maker, since that adds a fair bit of weight to the door and makes opening and closing a challenge if you have specific needs. The glass paneling is gorgeous and very easy to clean. However, other reviews indicate these panels are magnetic. Technically they are, but not enough to hold up small fridge magnets. The flex crisper and dedicated flex zone are great additions. The refrigerator is doing a great job at managing humidity, and we're surprised by how well our produce is holding up compared to our previous refrigerator. The optional wifi functionality has proven more useful than we expected. We're able to modify settings from our phone without opening the fridge to access the control panel. We like how the fridge can report on energy use and how frequently each door is opened. Overall, we would recommend this refrigerator if you don't need ice in the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for 1 month when reviewed.

    Love how clean this fridge looks. I see a lot of people have problems with the auto fill pitcher and we did as well. We found that putting fruit in the container left a film on the container and made the auto fill sensor think it was full all the time. Definitely works more reliable if you don’t put fruit in the infuser. Other than that zero complaints. We got white which matches our cabinets and doubles as a huge dry erase board for notes and shopping lists.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customizable

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    Posted .

    Very cool fridge. 3:1 fridge/freezer or half and half, and two sizes of ice are nice features to have. Shelves are only so adjustable, so you’ll have to be a little creative in how you arrange things inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it this far!

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    Posted .
    Owned for 3 weeks when reviewed.

    Waited a long time for this fridge. Process with Best Buy was so much better than Lowes, whine we originally had bought the fridge from. Love the fridge itself. The beverage center is by far my favorite part BUT the space is incredible.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy the painted panels. Poor paint quality

    Posted .

    Like the fridge, but don’t buy the metal panels. They scratch with every magnet and bump. Fridge is 5 days old. Phone call to Samsung resulted in almost 2 hours, 5 reps transfers and people in the Philippines that I couldn’t understand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for bringing this to our attention. We appreciate you informing us that the metal panels on your Samsung refrigerator scratch with every magnet and bump. We apologize for the inconvenience the issue has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

      Here is a helpful link containing information about a plan to keep your Samsung refrigerator clean.
      https://www.samsung.com/us/support/answer/ANS00079481/

      You may check pages 61-68 of the user manual for more information about maintaining your appliance.
      https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf

      I've also included a link to our Warranty Page to learn more about the product's warranty coverage for reference.
      https://www.samsung.com/us/support/service/warranty/RF29A967541/AA

      You may contact our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your Reference Ticket Number: 1144629772

      Thank you, and stay safe!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Love this refrigerator

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    Posted .
    Owned for 2 months when reviewed.

    Have had this refrigerator for 3 months now and I love it! Best purchase for the new house I made! I love the beverage panel and the ice makers! Having the flexibility to set one of the compartments to freeze or regular fridge temp is great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait!

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    Posted .
    Owned for 1 month when reviewed.

    We waited a long time to get this fridge, ordered during a Labor Day sale and didn't get delivered until April. It was well worth the wait and we love our fridge. The cooling is very even and the flex zones are incredibly useful. The drink door with pitcher and bottle filler are useful and are used quite frequently.

    I would recommend this to a friend

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