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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,929 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this phone for my wife as an upgrade. More internal storage and the expandable memory goes up to 1 Tb. She does everything on this phone so storage is a big deal. The camera I great, the speakers quality is good, she loves the size of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love so many things about this phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy 10s are out but I read so many positive reviews about this S9 that I bought it for a great price at Best Buy. I called Verizon to see if they would match the price but they couldn't. The service at Best Buy was phenomenal. My phone was ready to go in minutes. I am very familiar with these phones so it was totally painless to transition from my S6. The first evening my husband and I sat outside for hours listening to old rock and roll from our youth. The Dolby sound was amazing. Never expected to enjoy music so much without headphones. The camera picture captured evening light so beautiful that I used a backyard view for an oil painting. I deleted some of the junk apps and installed a few games to see what they were like. Totally impressed with its capabilities. 4 stars for the phone and the buying experience.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Phone for 1st Time Android users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Galaxy s9 for about a week, and I absolutely love it! There are a variety of colors to choose from and I'm very impressed by the camera! I'm a 1st time android user. This phone's setup & security functions are easy to use. Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Better than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of the infinity edge, however with the case and screen protector that i got, I actually do like the phone. The graphics are clear, the camera is great and it is easy to use and handle.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Amazing upgrade from the Galaxy s7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this from the s7 and I'm glad I did. So many new features(Bixby, curved edges, and best yet, wifi actually works!) It's a much faster, more responsive phone that's for sure. Would definitely recommend picking up one of these if you haven't already.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone - great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing my existing Samsung S6 with a new S9 was easy. The sales associate transferred all of my data, contacts, pictures, etc. and I was out of the store with my new phone in about 25 minutes. The camera and the speed of the new S9 are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a Samsung fan for years. My galaxy s6 was a bit outdated,so it was time for an upgrade. This phone is beast! great screen, great interface, and easy to use. Also the camera looks like a Canon. If you are looking for a phone, here you go, get this please!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifes upgrade during the special they had going on , she loves it and takes a lot of great pictures and easy share on her Facebook page and sending via text messaging, she has had no issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a windows it kept dying on me.My son bought one of the S9S and he really likes his.So Thats why he told me too buy one.So thats why I bought mine and it really works great.The camera works great and the ease of working the phone is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Fast. Lots of memory. Will see how long the battery lasts. One complaint - disable the Bixby button. Way too easy to click when trying to turn on or double press to launch camera. Great price at BestBuy. Much better than the deal at Verizon.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    S5 to S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the S5, which I loved, until the 16g memory wasn't enough anymore. The phone has been performing as advertised, I still haven't explored all of the new features. I'm very happy with the battery life, and the camera takes great pics.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galaxy S9 is a amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Samsung Galaxy cell phone we owned in our family. all of them were brought from Best Buy with a really good deal. The phone quality is better than iphone, especially the camera. You can also add sim card to expend the phone memory.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Fantastic phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both my wife and I purchased these phone along with a screen saver and have been very happy with them. I have had both the S5 and S7 and this S9 is the best. The pictures they take are even better than before and the ease of use is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Still a great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews, I knew there weren't too many differences between the s8 and s9. However I wanted the higher quality camera, longer lasting battery, and some of the other fun features. So far it's been as expected, no issues and stl easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Galaxy S9 a nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this phone for about 1 month around and the good is a Long lasting battery, Battery life is really good, speaker is loud enough, cameras are pretty good too, Love my Samsung Galaxy S9. Best Buy Highly recommended, the Best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used iPhone, but wanted to switch things up a bit. I sold my iPhone 8 to purchase this phone will Best Buy was running a promo for $20 per month payments, which was less than my 8! I have been using it for a week and my only complaint has been the battery life and a weird speaker phone issue I have been having. The battery life is about the same as my iPhone 8, which I was expecting to be a little bit better, however from what I have read it will take a week or two for things to get optimized, and I have already experienced a boost in the week that I have had it. The speaker phone issue started day 1. I would make a call and the receiving end would say I sounded like the phone was underwater, only on speaker phone though. After extensive troubleshooting, I have found that turning off the HD Voice Calling feature fixed the issue. Other than those two things, everything thing else is positive. The screen is fantastic, I love the customizability and features that the S9 has compared to iPhone. Overall, if you are looking for a change from iPhone, or upgrading your Android phone, this is a great and consistent phone to be using!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone, loving the android software!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, it has so many awesome features and the camera is amazing. I'm really happy with the android software, it is very user friendly and can be easily configured so specific to what you want for your home screen which is a very nice

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone and camera!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was the best out when I got it and it had the best camera too! A year plus later it is still a kick a## phone! It has a good battery and the graphics are top notch, it really isn't that much different then the S10!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim design, lots of space so very fast. Curved screen is handy for some things but does prevent using the safer high-edged cases that help prevent screen cracks if dropped flat on it's screen, do need to look carefully at protective cases.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new sleek design of the phone, the awesome graphics and the great battery life. This phone is by far, is the best phone I have ever had. There are no faults that I can see...I am so happy I waited till this one came out.

    I would recommend this to a friend