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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,929 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Very nice phone. Good battery.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but very good quality and long battery life. Great camera and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    happy with the phone, lots of good things with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from old samsung galaxy 3, needed this new phone because I wanted a Fit Bit watch to sync. folks at Best Buy were great getting this all hooked up and synced, never would have been able to do this without them, phone is great, easy to use, very light weight, great colors, great screen, samsung has been a great phone for many years for me, Best Buy is the Best when it comes to customer service also

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone. Have not even touched on all the fea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Samsung 6 and couldn't be more pleased. Longer lasting battery and more features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Performing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected the camera is improved and the phone performs very well. Stable. Updates regularly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, screen size is perfect. Not too big and not too small. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Super samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 9 S is better than ever. The camera is excellent, and the phone is intuitive. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Better than iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had iPhones for 5 years but this Samsung is better. Bigger screen and easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Androids, and Samsung in particular, is truly top of the line for a mobile smartphone. Apple people are brand loyal, but they are just too far behind in tech and features. This computes like a pro for an advanced user and is incredibly user-friendly for a newbie. S9+ is a little heavy, but you get used to it. S9 is okay if you don't want/need the extra camera zoom. Photos are gorgeous on both models.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from the s7 to this s9 much better processor nice and fast way better camera

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Definite upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from my Samsung Galaxy S5. Appreciate the increased speed and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Fast and easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big step up from my old S5. Good battery life. Fast load of apps and good phone quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    This phone can do everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the fastest phone I've had and I can go 2 days without charging... amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Galaxy S9

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and the photos are fantastic! Easy to use and highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera & slow motion feature. Battery life seems much better than previous model

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    3 Samsung in a row

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera ez to use lots of features. Love this phone especially wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first entry into the 21st century after having a flip-phone. Did a lot of research into Android versus I Phone. Final motivation was the $300 off deal at Best Buy. The sales Person was most helpful and activated the phone for me even though it took a considerable amount of his time due to problems with Verizon. The "help" app on the phone was helpful in setting up the phone for a first-time user.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Galaxy s9

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. It is a great phone with a decent camera. I tried to put a couple of screen protectors on it but they both fell off. I've had it without a screen protector for a little over a year and I drop the phone a lot. I just got a crack on the screen this month and its very small up in the top right corner. I use the Otterbox I believe its the commuter option. I can use little 15 second clips as my screensaver and that is by far my favorite feature. I'm sure most newer phones can do that though. I'll probably upgrade sometime next year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size and after upgrading from an S3 is a big change. Love how easy it is to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Samsung Galaxy S9

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Nice size. Only complaint, not a fan of Bixby.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has amazing features: a lot of memory, easy navigation and the camera is awesome!

    I would recommend this to a friend