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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,929 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Better phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is much better. Now is faster, hope it keeps the same speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geat phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works well. Easy to use. Lots of good features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Return Android Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently returned to the Android platform after a decade on the IPhone. So many bells and whistles, it's almost overwhelming what this mini-computer can do. Camera feature seems professional qualify (I'm not a photographer), but again, amazing and overwhelming what this thing can do. Best Buy was able to transfer ABSOLUTELY EVERYTHING from my IPhone over to the S9.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great sound and excellent camera. perfect screen size

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Fantastic phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new Samsung Galaxy S9! Great pictures, very responsive phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, easy to use. Camera is the best. Battery last for ever

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Extensive Features with Excellent Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Samsung Galaxy S9 to replace and older Galaxy S4 for my wife. She was able to use the significant number of additional features without issue and was pleasantly surprised on the quality of the image generated. So far all is well and based on our prior experience with the previous Samsung phone don’t anticipate issues herewith.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Glad I upgraded from my S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence but was glad I upgraded from my S7. Enough of feature updates to make the switch. I'm 90% happy the finger print scan is on the back, but 10% wishes while laying flat on the desk, you could unlock. The rest of the S9 seems to be fantastic. Camera, video, etc. are much better. Seamless transfer with the help of the Best Buy folks in store. Kudos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great photos and video.easy to use even for those non tech individual

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cell phone Great service Slick screen ,great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is perfect, the camera and speed. I just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    It's a Samsung, nothing more to say...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is known for its cutting-edge technology and quality products. I own more Samsung products than most people, from tablets, frig, dishwasher, washer/dryer, and the numerous 4K TVs (6) in my house. The phone hasn't disappointed me at all. The S9 is as advanced as other $$$ phones, and compared to my wife's iPhone X, it surpassed my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Sleek phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen size with this phone. Sounds clear and many capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, powerful and a fantastic screen. This phone will make you happy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Bestbuy is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a galaxy 8 a whole 3 months. Upgraded to the 9 and what a difference .I had cracked my 8 plus and went to Verizon to discuss the issue.no solution. As always ended up at bestbuy. Bestbuy are the problem solvers or just well staffed. I not only got a new phone a new plan and lowered my bill by 30 bucks.I just feel better when I leave.Keep doing what u do...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Nice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size and how light it's this phone and great camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good battery life and great camera. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love the s9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phone. Faster then my old s6 and canera is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent phone all around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, camera. Easy to operate. Enjoying it alot!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    galaxy 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cell phone. easy to use and a great quality camera.

    I would recommend this to a friend