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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several cell phones, Samsung and others (never Apple) and this is by far the best ever. The low light picture taking is incredible. Past phones could barely take a picture at dusk, this you can take if there is just a candle flickering nearby. And the screen is so clear and responsive too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At time of writing, this is the best phone on the market by industry standards. Camera is great quality and takes beautiful photos and video. The storage capacity is excellent. The first week I had the phone I used it to shoot three films in 4K that I uploaded to my YouTube channel. The quality was outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung quality you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd generational upgrade I have made with Samsungs and each time I am glad that I made the choice. Responsive, smart layout makes it a breeze to navigate. Camera is top of the line. The upgrades on this from the S7 edge I was using before are beyond amazing. So glad I ended up with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Work horse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most people my age (mid-30s) I'm on my phone A LOT. This was an upgrade from a Galaxy S6 edge, and the difference is tremendous. I can surf the web and play games at work in between customers and still have battery life at the end of the day. I was charging the S6 by lunch.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone at a great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Galaxy S8 and while it doesn't look much different I do notice a difference in the little things. The finger print scanner is placed better and is very fast/accurate. The camera is also outstanding. Also got it on a great promo price at 18 a month with Verizon. At that price you can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and it is nice to not have to charge my phone every couple of hours again. Great screen for viewing also.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean.. It's a Samsung Galaxy S9. It makes calls, goes on the innernets, does apps stuff, email, takes and sends pictures and you can send written messages to people without even having to talk to them. However, can't find the rotary dial to call out. Good stuff without Apple restrictions. Get one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all its a good phone. Battery life has been good and the phone is quick. Note sure I love the curved edges of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent phone! Easy transition from apple!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is for a family member who suffered with apple products for years. She was ready for something better and loves her new Galaxy!! She was quickly able to get up to speed with the apps she wanted and how to manage the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great price, fast shipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a Samsung S9 and needed to replace my old Samsung S6 but the phones were incredibly expensive. Our carrier, Verizon, was the most expensive. Best Buy had this at a much lower price and tied into Verizon's network so it was a breeze to set up. My new phone arrived 2 days after I ordered it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 4 out of 5 stars

    Good upgrade for older phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a galaxy s7 and this phone is much faster and the battery life lasts the entire day. I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone with lots of features and customizable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Galaxy phone. This is my 4th Galaxy model phone and it is the best. It was pretty easy to set up though all of the features and customizable settings took a little while to complete. The battery lasts all day but I had hoped it would be even better. The Best Buy price was the best anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I was limited in my options, based on trading in a Moto Z standard, I have been very happy with the phone. In fact, I am kind of glad the "Plus" wasn't an option because this phone with protective case fits in my shirt pocket. I liked it so much, I ended up getting my son an upgrade to this as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the $300 off for Presidents Day sale, this was a super choice to replace my aging Droid Max. Expandable memory great for storing hi-rez music and image & video files. I don't anticipate replacing this for a few years. While I prefer a non-Samsung email app and keyboard, they are easy to switch out.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone if you don’t need top of the line. The Samsung camera is excellent! Not too big and great for pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup pretty straightforward. Some discrepancy in installed SIM versus new one (Verizon). Not all apps or contacts transferred and had to use adapter for phone to phone transfer. All worked in the end. Replaced a 4 yr old S5 I would have kept except for camera failure. Battery life is great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Best Samsung yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has come a long way. Excellent cameras, decent Battery life, and beautiful screen. Can't go wrong with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic! It's a improvement on the S8 and I would recommend to anyone looking for a Samsung or Android phone. The camera is amazing and the phone just works well. Fingerprint, Iris, Face and Pin can all be used to secure the phone. They almost work flawlessly all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung 6 was slowing down and the battery seemed to be rapidly losing its charge, so I stopped at the wireless phone center at the Erie, PA store. Was considering an upgrade to a 7 and discovered for about the same price I could go to a 9. Nice phone, very fast on the net and takes great photos.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone. Okay camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is almost perfect. Battery life is great. Storage is awesome. Just wish the camera was a little better.

    I would recommend this to a friend