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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,929 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice simple upgraded Samsung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Galaxy S9 64GB is what my wife clearly wanted to upgrade from her S7 and have the more feature apps for her . She is very glad to have it . Very smooth video and sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my mother-in-law (she wanted an upgraded model). She is really enjoying all the features of the phone and so far has been working great for her!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exceeding my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied with this purchase. Saved $250 on the price. Impressed with the display and options on this phone. Battery life is about 2.5 times longer than the Samsung S6 it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. I switched from an iPhone and opted to set up myself. This was not very hard to do. Still trying to figure a few things out but for the most part very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time Samsung user and each one is usually better than the last. Only had the phone a few days and still getting used to all the updates, but screen looks good and takes great pictures!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I really like my new Samsung S9!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade from a Samsung S5, and I love the new S9! The camera and video are so much better, too! Glad I finally made the decision to upgrade as my old phone was way too slow.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is my phone awesome, but so are the employees in their phone department. If you're looking to upgrade to a phone that fits in your hand and pocket, the S9 is the way to go!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new phone has been great (I especially love how much more clear my photos are). I just wish they would stop making them so large - it's already hard enough to hold it in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    best phone in the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My whole family have iphones. Comparing with them, I was really stunned how good my galaxy 9s is. Better picture, better funtion, Sounds so clear. I got what I wished for Best phone ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All you will ever need

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! Nice features... still learning more great features everyday. Love that you can add a large mini SD card for expanded memory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Samsung Galaxy S5 and really like all the new features and applications this phone has. It was also helpful that classes were available each Friday in the store. Rubin, the Samsung Agent located in the store, was very helpful in showing me new functions, applications and capabilities. of my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Like this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loyal to the Samsung Galaxy phones for several generations. I just like the way they operate, the way they look, and how they hold up. Really like the camera in the S9.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous phone's battery was dying after a few hours of use so I upgraded to the Galaxy S9. Now, my battery lasts until it's time to plug it in for the night. Love Samsung phones!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very pleased with Samsung S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with new Galaxy S9. Beautiful screen and much clearer reception than my old phone. Excellent customer service at Woodland, CA Best Buy, both in-store and Samsung rep.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the Samsung S7 but my new S9 is even better! It took very little adjustment getting used to and is awesome. Extra bonus was that I got it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Beautiful phone and performs very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from a Samsung S4 so it is a big upgrade. It works great and is beautiful! Battery holds for a very long time. I am usually above 70% at the end of the day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been with Samsung since the Samsung 3 so I loved it however the screen was a little small for me and I wasn't too satisfied with the camera this time .the camera on the 7 Edge seem to be better. So I gave this one to my son and upgraded to the s9 plus ,love that camera better since it has two different cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had my phone about a week but so far everything is great. I upgraded from a Samsung 6s. I love the curved edges. The screen is so vibrant. Photos are better quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Samsung Galaxy S9 is easy to use. Nice step up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 is easy to use. It's a good step up from my old phone, the J7. I'm still working on mastering all of its features, but am happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 4 out of 5 stars

    I like the phone except for a few things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's with the curved edges. I don't get the attraction. It is more of an annoyance. You go to hit a link close to the edge and other edge functions pop up. Grrr. 2. Bixby and the Bixby button, annoying. I miss my buttons at the botTom of the screen. Having to swipe all tgte time to get them to pop up is annoying.

    I would recommend this to a friend