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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size and the phone's overall performance and features. However, some users express concerns about the Bixby virtual assistant and the phone's price point. A few also mention pre-installed apps as a negative aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,929 reviews
  • Pros mentioned:
    Camera quality, Ease of use, Screen size

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is slim enough. Easy to use. Love the camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Lovin it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life! Lightning fast. Pictures are great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Phone So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the phone a week or so but have it all set up and so far, it seems to be an excellent replacement for my old S-6 which was dying. Battery life appears to be very good, screen is bright and clear, camera is excellent and it actually makes phone calls in addition to all the other stuff it does. Very happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great upgrade for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed of processor & ease of use. And storage

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great battery life and camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and navigate the battery and camera :)

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very sleek and nice design, works faster, with online web surfing and music. their is still lack of an antenna, and the curve screen its to have a lip of some sort around the edge to make it less slippery and to hold the protective screen cover on better from dirt coming in on both sides since thiers nothing to fully seal it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Still on the learning curve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 4-year-old Lumia Icon (Windows) only a few weeks ago. The S9 was really the best option for looking forward. It is only a little bit bigger than the Icon, but lighter and thinner. Use the Smart Switch app to move everything from one phone to the other; the tech effort in-house at BB was incomplete The Android transition has been challenging. I am spending a lot of time researching and adjusting settings. Predictably, although Verizon says I would be much happier with the 4G signal (replacing my 3G), I still get only one bar at home. Wifi calling as a workaround has limitations. You MUST have the Verizon messaging app in order to attach pics to texts. Auto-correct for texts was making me crazy and I found how to turn it off, but random characters that I did not press appear unexpectedly. Other reviewers have said the Samsung keyboard is not the best. Although I make maybe one or two calls in a day, only text occasionally, and the phone is sleeping most all the time, I still have to charge it every day and a half. This is disappointing, but better than the Icon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great phone fast lots of memory great camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Galaxy S9 is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new Galaxy S9. Pros: Light weight User friendly Good quality pictures for a cell Fast speed through Verizon Cons: I can't figure out how to set my own ring tone. I had the S6 and it was easy to do. The camera is good, not great. I expected more because of all the hype but I must admit I'm a semi-professional photographer so I may judge a little harsher then others.. All in all, I am happy with my purchase and since I bought it at half the price of the iPhone X price, it makes it even better!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a wonderful phone! We upgraded about a year ago through Best Buy and the phone is still doing everything amazing to this day - takes great photos/videos, has a LOT of storage, love the color, doesn't give any problems, music sounds great, easy to hear others while talking on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a phone that I got for my girlfriend she was coming from the S7 edge she's not a very tacky person but she seems to be really enjoying the phone she's complimented the display and the quality of pictures taken with the camera battery life is very good lots of accessories available for this phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an S7 to the S9. Great screen! Call quality is also good, as is the camera. Didn't think I'd like or use the Edge screen but the People portion of it is coming in handy. I think the battery life is better than the S7 and I thought the S7 was pretty good. Would very much recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    70 years old and my first smart phone. This phone is very easy to use takes great pictures. Just what you would expect from Samsung. People complain about battery life. I have not had a problem with the battery life. I use a lot of apps through the day and the battery last great. Very stylish phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Samsung continues to outshine Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is as advertised. Light, durable, fast and well designed. As with all previous Samsung gear, connectivity on Verizon is excellent. Battery life is great and it was worth the upgrade - came from an S7. Have moved all upgrades thru Best Buy as the deals are more readily available

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent phone with great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy S9 phone has been great. It is a good size not too big or small with long battery life and a super vivid display. The camera and its features are excellent. Really like that you can add more memory with a Micro SD card on top of the 64GB it comes with. Got a great deal at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S9 Best phone you can get!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'v own several Samsung products especially phones from The Note 3,4,7 and 8 and The S 4,6,7,8 and now the 9 and every year these phones amaze me! Every phone has unique upgrades that make me love them. This year like every other year is the Camera. You can not go wrong with the camera on Samsung phones simply the best in the biz. Call me bias but the cameras is what has kept me a Samsung owner all these years. I have never owned a pixel 2 and I heard those cameras are great also? You can not go wrong with this beautiful phone with All the latest features

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to switch from my iPhone in order to properly hookup to my car. Surprisingly happy with the phone. Like the pull out edge screens, security fingerprint capture on the back, blue light filter, selfie apps and camera. Still learning but happy so far. Good size, sharp color on screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my Galaxy s5 and finally decided to purchase the s9. Glad that I did. Great screen, excellent battery life, loads of memory. Took my SD card from s5 and slid it into the new phone and I was good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Samsung Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S9 is a perfect phone IMO. I bought it to replace my S6 and I am very impressed. It is fast, reliable, and easy to use. The facial recognition paired with finger print and pass-code is seamless and a must for enhanced phone security. In today's world security integrity is hugely important.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Awesome Phone, Work Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone from my 16 year old Son Corey & he simply loves it, I can really tell because he's always on it The Phone just works great, smooth transition fast processor, plenty of Memory, Great camera, etc. I don't know what else to say everything just really works great on it.

    I would recommend this to a friend
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