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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 376 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the CarpetXpert's cleaning performance and ease of use. Many appreciate its suction power, lighter weight, and the improved smell it leaves on carpets. The primary concern raised by users is the size of the water tank.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 376 reviews
  • Pros mentioned:
    Cleaning performance, Weight

    Rated 4 out of 5 stars

    good cleaning power

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clean, lighter weight so easy to move around carpet. Not as easy to put together or take apart to clean parts as last carpet cleaner. Included soaps have the best clean smell of any previous soaps.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use
    Cons mentioned:
    Water tank size

    Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use carpet cleaner. Did a great job on my white carpets. Only complaint is how small the tanks are.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smell

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy operation and easy to clean. Our carpet smells better now than when we used another machine with different chemicals.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Great performance!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Great suction, and very easy to use! Love that the handheld part is connected all of the time and has a clip to hold it instead of other shampooers where you have to reconnect the hose when you need it. Another game changer and a must with kids! We recently shampooed our carseats with this!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark attack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cleaner you ever seen the spot cleaner is incredibly convenient and helps you to get in areas without having to do a bunch of move in or wear hard to reach places the power is incredible never seen anything like it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Must-Have For a New Dog Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use! Our new dog has had a few accidents on the carpet and this machine has come to the rescue. It is simple to use and gets the stains out with minimal effort. The pup broke open a black ink pen and tracked inky paw prints all over and this took out every one of them without an issue. The cleaning solution is a bit pricey and I have found that it takes a full tank of solution to throroughly clean our living room, but it works very well and it's worth every penny. The "pet mess" attachment is amazing because it keeps the pet "messes" out of the machine and isolates it into the smaller receptacle, making it much easier to clean and rinse out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This isn’t even optional. Must purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spilled red wine on my white couch and saw my life flash before my eyes. This cleaner erased the crime scene like a professional. The cleaning solution smells amazing too. Not afraid to stain anything knowing I have this to fix it. Also the quick dry feature helps so much too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Very satisfied.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought about making this investment instead of hiring a carpet cleaner, and I didn't regret it. Great results, easy to work with, and the pet tool is a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine Very easy to use I used it weekly on my carpets and has maintained them looking great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    The best carpet cleaner!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best carpet cleaner! Easy to used and easy to clean too!. If you have pets or kids, this is the one to get.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love our new Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a new carpet cleaner for our new light colored carpet. Happy we found the Shark. It comes with it's own duo of cleaning products and did a great job. Also has hand held cleaning tools for cleaning upholstery and rugs. Easy to assemble and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well easy to set up carpet dries quick recommend

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Water tank size

    Rated 4 out of 5 stars

    Great Suction, Small tanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given 5 stars if the tanks were bigger. The stronger suction is a plus. My daughter moved out and the carpet in her bedroom had taken a beating. Her cat had vomited and left some stain. I got most of the stains out and was happy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Weight

    Rated 5 out of 5 stars

    Great carpet cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, lightweight, and cleans great. Recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Light weight. Works great. Easy cleaning and storage

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Terri

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job cleaning my carpet! Easy to use and maneuver.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be honest... i have been getting my carpets professionally steam cleaned every year minimum and this shark did just as good or in some cases better than the professional steam cleanings i have done. And for return on investment its not bad at all in comparison. even with all the positive things about this machine you do have to stop alot to fill and also dump the containers. It also does jot have steaming capabilities. The other negative i can think of is the hose being too short in my opinion which makes me apprehensive on using it as much. Overall great product and i can work at my own pace instead of using a steam cleaning service.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect Carpet Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Carpet Shampoo Machine we have owned. It deep cleans the carpets and does not leave them soaking wet. I would highly recommend this product for carpet cleaning, especially if you have pets. This works perfect on pet stains and odors.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use, works really well, cleans fantastically! Main solution with water dilution runs out pretty quickly, that’s the only downside. Easy to disassemble for maintenance cleanup!

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 3 out of 5 stars

    Soooo close.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, weight, and performance. Only a couple of plumbing issues, first is that solution seems to leak from where the hose attaches to the bach of the unit. Making sure rubber grommets are fitted correctly and hose attached firmly did not solve that. Second is that the suction is so good it draws the dirt water all the way through the unit and out of the side. A better filter to hold the water in the tank is necessary with this much suction. Otherwise I enjoyed using this cleaner.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't completely happy with your Shark - CarpetXpert with Stainstriker. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

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