Customer Ratings & Reviews

The service agent resolved the conflict I was having with my dual zone HVAC system. At first I thought he was pushing back possibly assuming it was an equipment issue. ?He worked thru it to find it was a programming issue with the Google Next System.

Great Thermostat. Easy to use App and Web Site. This is the 2nd attempt at an installation. First one did not go well with the Geek Squad agent insisting that the thermostat was defective because it would only command the HVAC to blow hot air. Now it was installed correctly. Same problem at first, with it blowing hot air. Heat pump setting was not correct. Honeywell support walked us through the set up. Please be aware that if unit says it's cooling but is actually blowing hot air it's the heat pump setting.

He was professional, covered his face with a mask & asked if I had any questions. However, he did not seem familiar with the product, and did not clean up the drywall droppings left after he drilled holes in the drywall. I am in my 70's, that would have been nice.

Could Best Buy agents were unable to install the nest at my home so I had to return the nest to Best Buy and also requested a refund of the installation fee because the Best Buy workers could not install the nest at first best, buy balked and refuse to return the installation fee but eventually we convinced him To do so

Did not understand then next day geek squad helped

Very easy to operate. The 2 Geek Squad members that were here had a few issues with connection so it took longer than expected.

Overall it was a good service. However, there is some issue with the thermostat which makes it go offline quite often. There is no issue with my internet or the router as all other devices stay connected. I got another appointment for the GeekSquad to come in again to check what is wrong after 3-4 tries with BestBuy. Hope it gets fixed. The 2nd appointment is 1 and half months later than the first appointment!!

The service tech was on time, and properly installed other devices on this service call. However, he was unable to install the smart thermostat in this condo, due to a wiring issue. Best Buy - after multiple attempts to reschedule - did refund the amount for installation.

I admit I was somewhat concerned about having the Geek Squad install thermostats. I’ve installed basic thermostats myself, but we recently moved to a house with a propane furnace, two heat pumps and 5 thermostats. I thought maybe it should be done by our HVAC company. I was pleasantly surprised that our technician was extremely capable and did a great job with the installation. I probably could have done it myself but it would have taken all day. The Geek Squad did it in a couple hours, and the best part is that it was free with my TotalTech membership.

Originally purchased an Ecobee and the person in-store didn’t ring out the install so when I went to chat with Best Buy to schedule it, they wanted to charge $120. This is the problem with running concurrent memberships when staffing is not fully trained on both. I tried to explain that I told the salesperson in-store that I wanted it installed under my membership so the cost would be waived but it wasn’t rang out properly. Returned it in-store. Re-purchased a second time and told the salesperson I have the membership that should include install and they tell me it’s likely best to order the thermostat so that the installer can bring it. Ok find, sounds like a good enough idea. Install get scheduled and I’m told they quote 7a-7p for all installs but the day before the install, I’ll get a call to narrow that window down. The night before the install (yesterday) - crickets. So around 9:30pm I chat with Best Buy to confirm the promised narrower time window and they have no new information to share but assure me someone will contact me soon. I get a call when the installer is on the way but the system doesn’t show a narrower time window on my end until after 10am - the install time window began at 9am - so the installer called me before I knew the time window. The installer shows up and no thermostat is in-hand. Turns out Best Buy decided it would be a better idea to ship it via FedEx who also loves a good time window and their time window is until 9pm today. Checking inventory in-store this was available in multiple nearby stores to the zip code provided (this was for an out of town home I was coordinating to have a family member at just for this install). Because of the option to ship the thermostat versus just taking it from a store’s stock and having the installer bring it, the whole installation needs to now be rescheduled. TLDR - Best Buy is trying to sell a membership and stresses the importance of it not being about the annual revenue but the relationship - but they can’t stop botching the benefits and their customer service/product knowledge is crashing down and making it consistently harder and harder to justify said memberships annual cost when the only real benefit is warranties that you likely won’t use within the [up to] two-year time period. At this point if the warranty is really that important to you, I would just buy it separate and in some cases (i.e. AppleCare on a Mac) it’s three years anyways and you don’t have to worry about Best Buy botching installs because you can also likely find someone to do the install for cheaper and with better reliability.

They did not install my smart thermostat because they wouldve need to access the roof where my ac unit is. It is not their fault the fault lies entirely with Angies List for not accepting that i knew where the ac unit was and arguing with me about it. They did refund the service fee i paid when scheduling this service.

Installations was quick and easy except the setting was wrong and I had to reset it myself. The tech who installed did check on me and so it worked out fine

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

Couldn’t figure out how to wire my upstairs thermostat. Tech said he would come back after he did some research but instead of coming back he sent me a text saying he is not coming back that I need to call a HVAC person to finish the job. I called Best Buy to tell them what happened cause I purchased install and it wasn’t installed. They set up another appointment for someone to come by and I was assured they would send someone who knew what they were doing. Well they missed 3 more appointments that they never showed up to my house. I had to go into the store to talk to the manager and she said she would talk to the manager that deals with this side of the business. They still never showed up so this is now 2 weeks into not having an air conditioner set up for me. I eventually had to pay out of pocket for a HVAC company to install it which was a lot of money so I paid Best Buy to install my thermostat which they never did cause they never showed up and a HVAC company. Totally unacceptable and unprofessional. It took the HVAC company literally 5 min to set it up correctly. If you don’t know how to set something up don’t have that as an option at checkout!!! The worst service I’ve ever experienced and a waste of 3 days that I took of of work for the worker to never show up not even a phone call. Best Buy lost me as a customer for life!!!!

One day my wife and I went to Best Buy to check out the Thermostat. We were excited that they had it on display and we started to mess around with it. We added it to list to make upgrade to our house. We fell In love with how easy we can control / access the thermostat on the go or when we on vacation or at work. Best purchase made not having to worry if we adjust the thermostat before leaving the house.

Agents were able to clean up my computer, remove a virus and did it all with a smile and professionalism.

The technician was knowledgeable and polite, and while the thermostat I had ordered had not been compatible with the wiring in my house, he took the time to explain why, and gave me some options for moving forward. (As an aside, I've had three sets of HVAC techs to the house over the years to replace the large equipment, and nobody could ever explain to me why they'd drilled all those holes in my plaster walls and left me with the thermostats they had -- and now I know: No C wire!) So, to make a long story short, great service, even though we were unable to complete the installation.

They were OUTSTANDING!!! I have been a member for years and have had many Geek Squad service people come to my house. They were the very best and will definitely continue to be a member as long as they represent Best Buy!!!

Great product: can be controlled through the alexa app. Only downfall is you can’t control multiple thermostats under the same amazon account.

The geek squad attempted to install 2x smart thermostats. One thermostat was installed successfully, the other had to be returned no fault of the technician. Thank you.