Customer Ratings & Reviews

He was very good. assessed task, determined plan, discussed choices and completed work. Good communications and skills.

The service tech was on time, and properly installed other devices on this service call. However, he was unable to install the smart thermostat in this condo, due to a wiring issue. Best Buy - after multiple attempts to reschedule - did refund the amount for installation.

One day my wife and I went to Best Buy to check out the Thermostat. We were excited that they had it on display and we started to mess around with it. We added it to list to make upgrade to our house. We fell In love with how easy we can control / access the thermostat on the go or when we on vacation or at work. Best purchase made not having to worry if we adjust the thermostat before leaving the house.

Originally purchased an Ecobee and the person in-store didn’t ring out the install so when I went to chat with Best Buy to schedule it, they wanted to charge $120. This is the problem with running concurrent memberships when staffing is not fully trained on both. I tried to explain that I told the salesperson in-store that I wanted it installed under my membership so the cost would be waived but it wasn’t rang out properly. Returned it in-store. Re-purchased a second time and told the salesperson I have the membership that should include install and they tell me it’s likely best to order the thermostat so that the installer can bring it. Ok find, sounds like a good enough idea. Install get scheduled and I’m told they quote 7a-7p for all installs but the day before the install, I’ll get a call to narrow that window down. The night before the install (yesterday) - crickets. So around 9:30pm I chat with Best Buy to confirm the promised narrower time window and they have no new information to share but assure me someone will contact me soon. I get a call when the installer is on the way but the system doesn’t show a narrower time window on my end until after 10am - the install time window began at 9am - so the installer called me before I knew the time window. The installer shows up and no thermostat is in-hand. Turns out Best Buy decided it would be a better idea to ship it via FedEx who also loves a good time window and their time window is until 9pm today. Checking inventory in-store this was available in multiple nearby stores to the zip code provided (this was for an out of town home I was coordinating to have a family member at just for this install). Because of the option to ship the thermostat versus just taking it from a store’s stock and having the installer bring it, the whole installation needs to now be rescheduled. TLDR - Best Buy is trying to sell a membership and stresses the importance of it not being about the annual revenue but the relationship - but they can’t stop botching the benefits and their customer service/product knowledge is crashing down and making it consistently harder and harder to justify said memberships annual cost when the only real benefit is warranties that you likely won’t use within the [up to] two-year time period. At this point if the warranty is really that important to you, I would just buy it separate and in some cases (i.e. AppleCare on a Mac) it’s three years anyways and you don’t have to worry about Best Buy botching installs because you can also likely find someone to do the install for cheaper and with better reliability.

The geek squad attempted to install 2x smart thermostats. One thermostat was installed successfully, the other had to be returned no fault of the technician. Thank you.

I HAD THE GEEK SQUAD INSTALL MY HONEYWELL THERMOSTAT BECAUSE I FELT IT WOULD BE BEST NOT TO DO IT MYSELF... IT WAS WORTH IT TO GET IT INSTALLED BY EXPERTS AND THOSE GEEK SQUAD GUYS KNOW WHAT THEY ARE DOING... YES, YOU CAN TRUST THEM TO BE THE BEST!

Great in-home service. George was the installer-- very professional.

The technicians who did the install were honest with us on the first visit, that this was a new product that they didn’t have any experience with. It turned out the first attempt was wired wrong, and it took to return visits to get the work done right. Now that it’s done, we love it.

Great product: can be controlled through the alexa app. Only downfall is you can’t control multiple thermostats under the same amazon account.

The service agent resolved the conflict I was having with my dual zone HVAC system. At first I thought he was pushing back possibly assuming it was an equipment issue. ?He worked thru it to find it was a programming issue with the Google Next System.

They did not install my smart thermostat because they wouldve need to access the roof where my ac unit is. It is not their fault the fault lies entirely with Angies List for not accepting that i knew where the ac unit was and arguing with me about it. They did refund the service fee i paid when scheduling this service.

the first agent that came out had my air coming out as heat they had to send another person out a week later to fix the first person mistake

The mesh wifi was connected to all our devices--at least we thought so. But it seems one of our computers (the other one is connected) didn't connect to our wireless printer,

A one star isn’t a rating for the Geek Squad installation but rather the third party company that they contract with for installation on Nest Thermostat. In Illinois the Geek Squad has to have electrician so this installation and customer service to this company is not important! The trust appointment after purchase was two weeks out. Fine. I took an afternoon work to be there for the noon to 8 pm window. I get home and have a whiny voice mail on my home phone (I had asked they call my cell) about calling me all morning and with no answer and he covered 150 mile radius and wasn’t coming all the way down here and couldn’t make it and I’d have to reschedule. In my email I had a polite email that due to circumstances beyond they’re control that they couldn’t make it today but we’re able to reschedule me for Friday between 11:00-8:00. To be sure I didn’t miss them I took the whole day off work only to get home Thursday to a recorded voice message that my appointment had been canceled and to get online to reschedule. I got online and the first appointment was at the end on the month... 20 days away! I called the 800 number and talked to a very nice Geek Squad Team member who explained about the third party company. She tried repeatedly during our half an hour conversation to call this companies dispatch but their answering machine each time leaving a message but didn’t get a call back. She said looked like the cancellation originated at my store and I should talk with them. I went to the store and was waited on my another great Geek Team member who couldn’t get an answer with the third party company either. I explained that I had already paid for installation and if they’re company couldn’t do it I’d call a local electrician to install it and have them bill Best Buy. I understand jobs taking longer than scheduled and getting behind, but why cancel a customer repeatedly and put them at the end of the line? The young man, Nick, at out store explained that he was going to schedule us for the end of the month and the put in an expedited installation request. He was also going to talk to his supervisor. He took my number and promised a call back within 24 hours. He did indeed call back and explained that he hadn’t heard back from the third party company on his expedited request but his supervisor agreed that they could send a team member out to see what type of wiring our current thermostat had and if it was one they could install. We set up a noon to 8:00 pm window on Tuesday with notes that I could be off at 3:00 so please place us mid day or later in his day and to call my cell phone. I take off from work to be home by 3:00 only to have a message from the tech on my home phone saying he’d be at our home by 1:00 and another apologizing for missing us and leaving his cell number to call and reschedule. Which I immediately did only to get a voice mail message and a full mail box. But, his voice mail message left his supervisors number to call if he couldn’t be reached. I called the supervisor, got his voice mail and left a message. When the supervisor called me back he had already pulled up our order and had reviewed all the notes so he already knew our frustrations. He explained that he was rescheduling the appointment to Thursday but with adding it to his tech schedule he wanted to make sure he could work a little later if need be. He promised a call back as soon as he confirmed with his tech. He did indeed callback to confirm. Thursday afternoon the tech called my cell number to confirm his approximate arrival time. He arrive promptly checked out the wiring and was able to install our new thermostat. So Geek Squad=Five stars; third party company=Zero stars.

The agent installed the Nest thermostat however the blower fan does not cut off. Contact with Nest was unable to solve the problem. Everything works well except the blower fan won't cut off even when you turn the thermostat off itself. I will contact an HVAC technician to solve the issue. I have to admit, I would not have been able to install it either. I do plan to use the Geek Squad in the future on other installations.

Couldn’t figure out how to wire my upstairs thermostat. Tech said he would come back after he did some research but instead of coming back he sent me a text saying he is not coming back that I need to call a HVAC person to finish the job. I called Best Buy to tell them what happened cause I purchased install and it wasn’t installed. They set up another appointment for someone to come by and I was assured they would send someone who knew what they were doing. Well they missed 3 more appointments that they never showed up to my house. I had to go into the store to talk to the manager and she said she would talk to the manager that deals with this side of the business. They still never showed up so this is now 2 weeks into not having an air conditioner set up for me. I eventually had to pay out of pocket for a HVAC company to install it which was a lot of money so I paid Best Buy to install my thermostat which they never did cause they never showed up and a HVAC company. Totally unacceptable and unprofessional. It took the HVAC company literally 5 min to set it up correctly. If you don’t know how to set something up don’t have that as an option at checkout!!! The worst service I’ve ever experienced and a waste of 3 days that I took of of work for the worker to never show up not even a phone call. Best Buy lost me as a customer for life!!!!

Knowledgeable and efficient individuals Both folks knew their business and were very professional during the service call.

The techs who came to my home to install the Nest thermostat were very professional, were knowledgeable of the product, and did some needed research to get over some of the unforeseen glitches.

I’m giving this a 3 instead of 5 star rating because the tech who installed the thermostat had to return an hour later since the house was not cooling after installation. Living in Florida, the house was at an uncomfortable 87 degrees while we waited for him to return to correct what was not installed properly. Overall, I’m usually pleased with work from the geek squad.

Brendt installed my Ecobee thermostat and then explained how it worked. He took the extra time to make sure the settings were right and he hooked it up to my internet so I can turn it on when I am headed home so the house is cool. It is also great if you forget and leave it on when you are on a trip and you can shut it off remotely. He throughly explained everything I needed to know about the unit. Great job by Brendt.