Customer Ratings & Reviews

Brendt installed my Ecobee thermostat and then explained how it worked. He took the extra time to make sure the settings were right and he hooked it up to my internet so I can turn it on when I am headed home so the house is cool. It is also great if you forget and leave it on when you are on a trip and you can shut it off remotely. He throughly explained everything I needed to know about the unit. Great job by Brendt.

The techs who came to my home to install the Nest thermostat were very professional, were knowledgeable of the product, and did some needed research to get over some of the unforeseen glitches.

I brought a google thermostat in may got it install by The Greek squared in June and by August it stop working. They had a guy to come out and he took it off and left it with me to return to the store. Left a big hole in my wall where it was at. So i took it to the store they wouldn’t allow me return it which i was very surprised. Then i got a call to set up and appointment to get a new replacement put in the guy said he was not able to get me appointment and would get it resolve and call me back. Well it’s been 2 weeks and I haven’t heard anything from them. I just want to return it and get something else or my money back . Please help me please

I’m giving this a 3 instead of 5 star rating because the tech who installed the thermostat had to return an hour later since the house was not cooling after installation. Living in Florida, the house was at an uncomfortable 87 degrees while we waited for him to return to correct what was not installed properly. Overall, I’m usually pleased with work from the geek squad.

They were OUTSTANDING!!! I have been a member for years and have had many Geek Squad service people come to my house. They were the very best and will definitely continue to be a member as long as they represent Best Buy!!!

The rec was great and I will definitely be using yall again in the future

Great job, the agent connected my Nest very quickly and efficiently.

Some people are handy and can mount the NEST without problems. Their are videos showing how, if you’re into that kind of stuff. I’m all thumbs and quite lucky if I can tie my shoes. The GS reps installed my NEST, did the wiring, and explained its methods of operation, especially in conjunction with my GOOGLE MINI. GS answered all my questions and made sure I knew how my NEST functioned. They were professional, well kept, and friendly as an be. GS will always be my choice for installation on any products I purchase from BESTBUY. GEEK SQUAD KNOWS THEIR STUFF!!!

The thermostat was quickly installed and programmed for the functions we requested providing us with an amazing improvement over the one replaced. The new thermostat provides us with complete remote access to the temperature we desire from anywhere and clear digital readings both from our phones as well as on the wall. We got more than we expected!

I still can't connect to my phone. They didn't even try to help

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

Installed my NEST home smart thermostat and did a good job. Had a little trouble with the heat pump connection but otherwise, good job, Thank you!

Tv was mounted connected to WiFi blu ray was connected. Clean install.

I had Best Buy Geek Squad install my new smart thermostat. The product has worked great since the install & the install appeared fairly easy. The Geek Squad rep, Devyn Drufke, was awesome! She was a wealth of knowledge! She helped me tweak a recent Ring install as well! It was very refreshing to have a young woman come and do the install verses always a man! She was all about customer service too! I highly recommend both Best Buy Geek Squad and Devyn Drufke! Thank you Best Buy!

He arrive when stated. Call about 30 minutes out to announce arrival time. Fixed my Samsung refrigerator. Very happy with service. The Geek squad contract is worth every penny

Everything works as anticipated, and I hope that I will save all my energy bills.

Great customer service but not punctual. Got lost a few times but made it and did an outstanding job. Nice work. Thank you

The installation of the thermostat was done incorrectly. I had to go in and fix it and work with ecobee to set it up properly! Not quite sure what the 200.00 was for because when I contacted Best Buy they had no clue what to do. To me the 200.00 is way too much money to waste on this.

These guys know what they're doing and get the installation done right the FIRST TIME. I had a 3rd party installer come out weeks before to spend 5 minutes at my home and told me the install needed me to contact HVAC (thermostat install). Next time I'm sticking with Geek Squad install even if it's a little longer to get them out to your home.

Did not understand then next day geek squad helped