Customer Ratings & Reviews

I brought a google thermostat in may got it install by The Greek squared in June and by August it stop working. They had a guy to come out and he took it off and left it with me to return to the store. Left a big hole in my wall where it was at. So i took it to the store they wouldn’t allow me return it which i was very surprised. Then i got a call to set up and appointment to get a new replacement put in the guy said he was not able to get me appointment and would get it resolve and call me back. Well it’s been 2 weeks and I haven’t heard anything from them. I just want to return it and get something else or my money back . Please help me please

Some people are handy and can mount the NEST without problems. Their are videos showing how, if you’re into that kind of stuff. I’m all thumbs and quite lucky if I can tie my shoes. The GS reps installed my NEST, did the wiring, and explained its methods of operation, especially in conjunction with my GOOGLE MINI. GS answered all my questions and made sure I knew how my NEST functioned. They were professional, well kept, and friendly as an be. GS will always be my choice for installation on any products I purchase from BESTBUY. GEEK SQUAD KNOWS THEIR STUFF!!!

Friendly team of installers. Informative and professional

Installed my NEST home smart thermostat and did a good job. Had a little trouble with the heat pump connection but otherwise, good job, Thank you!

I had Best Buy Geek Squad install my new smart thermostat. The product has worked great since the install & the install appeared fairly easy. The Geek Squad rep, Devyn Drufke, was awesome! She was a wealth of knowledge! She helped me tweak a recent Ring install as well! It was very refreshing to have a young woman come and do the install verses always a man! She was all about customer service too! I highly recommend both Best Buy Geek Squad and Devyn Drufke! Thank you Best Buy!

The thermostat was quickly installed and programmed for the functions we requested providing us with an amazing improvement over the one replaced. The new thermostat provides us with complete remote access to the temperature we desire from anywhere and clear digital readings both from our phones as well as on the wall. We got more than we expected!

He arrive when stated. Call about 30 minutes out to announce arrival time. Fixed my Samsung refrigerator. Very happy with service. The Geek squad contract is worth every penny

They were OUTSTANDING!!! I have been a member for years and have had many Geek Squad service people come to my house. They were the very best and will definitely continue to be a member as long as they represent Best Buy!!!

I still can't connect to my phone. They didn't even try to help

Tv was mounted connected to WiFi blu ray was connected. Clean install.

The two young men did an excellent job installing the google nest thermostat.

Everything works as anticipated, and I hope that I will save all my energy bills.

Great customer service but not punctual. Got lost a few times but made it and did an outstanding job. Nice work. Thank you

These guys know what they're doing and get the installation done right the FIRST TIME. I had a 3rd party installer come out weeks before to spend 5 minutes at my home and told me the install needed me to contact HVAC (thermostat install). Next time I'm sticking with Geek Squad install even if it's a little longer to get them out to your home.

The installation of the thermostat was done incorrectly. I had to go in and fix it and work with ecobee to set it up properly! Not quite sure what the 200.00 was for because when I contacted Best Buy they had no clue what to do. To me the 200.00 is way too much money to waste on this.

My agent was able to help reconnect my phone and I pad with my Thermostat!

Geek squad came thru did the job quick and easy. No issues. Connected quickly. I love them. Learned my families temperature likes quickly and is already paying for itself.

I purchased an Ecobee premium smart thermostat that advertises that it works with or without a common (C) wire. (Ecobee website: "The included Power Extender Kit allows for installation in most homes without a C wire."). I also purchased installation from Best Buy. However, Best Buy outsourced the installation to Installs, Inc., who then outsourced it to a third-party handyman. The lead time on the installation was 3 weeks and the handyman finally showed up (1 day late) and immediately said that my existing t'stat's control wiring was only 4 wires and that I didn't have a common wire and that he couldn't install the thermostat. When I explained that the t'stat was supposed to work with or without a C-wire, he said that he understood that, but that he wouldn't install the power extender kit (that allows it to work without a C-wire) in my split-system's indoor fan unit (apparently because of liability reasons). [In my opinion, if you buy a box with 8 components in it, the installation charge should cover all 8 items in the box. - But I digress.] I didn't argue with him, but said that I would hire an HVAC firm to install a C-wire and then call him to get him to come back and install the t'stat. So, 3 days later, the HVAC technician takes one look at my t'stat wiring and tells me, "You already have a C-wire. It's the blue wire tucked back in the middle". So, I had to pay the HVAC contractor a service charge to tell me that the handyman didn't know what he was doing to start with. I called Best Buy that day and rescheduled installation with a new installer. (Installation is another 2 weeks out). To be fair, the Best Buy customer service rep was top-notch and very understanding. And generally, I don't have a problem with the Geek Squad's services. But they need to vet their 3rd-party installers.

Geek Squad installed the first NEST thermostat perfectly, but couldn't figure out the second one. I have a dual zone house. I had to find someone else to finish the job.

He had my nest connected and showed me how to work it quickly. I just built a new home and Geek Squad has helped me a LOT. They have installed numerous products. They are always very professional, efficient and friendly. I had never really shopped at Best Buy before this new house experience but I am a huge convert & have been recommending them to family and friends. Their service is exceptional and they are always so nice it is a pleasure to deal with them.