Customer Ratings & Reviews

They were OUTSTANDING!!! I have been a member for years and have had many Geek Squad service people come to my house. They were the very best and will definitely continue to be a member as long as they represent Best Buy!!!

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

Did not understand then next day geek squad helped

A one star isn’t a rating for the Geek Squad installation but rather the third party company that they contract with for installation on Nest Thermostat. In Illinois the Geek Squad has to have electrician so this installation and customer service to this company is not important! The trust appointment after purchase was two weeks out. Fine. I took an afternoon work to be there for the noon to 8 pm window. I get home and have a whiny voice mail on my home phone (I had asked they call my cell) about calling me all morning and with no answer and he covered 150 mile radius and wasn’t coming all the way down here and couldn’t make it and I’d have to reschedule. In my email I had a polite email that due to circumstances beyond they’re control that they couldn’t make it today but we’re able to reschedule me for Friday between 11:00-8:00. To be sure I didn’t miss them I took the whole day off work only to get home Thursday to a recorded voice message that my appointment had been canceled and to get online to reschedule. I got online and the first appointment was at the end on the month... 20 days away! I called the 800 number and talked to a very nice Geek Squad Team member who explained about the third party company. She tried repeatedly during our half an hour conversation to call this companies dispatch but their answering machine each time leaving a message but didn’t get a call back. She said looked like the cancellation originated at my store and I should talk with them. I went to the store and was waited on my another great Geek Team member who couldn’t get an answer with the third party company either. I explained that I had already paid for installation and if they’re company couldn’t do it I’d call a local electrician to install it and have them bill Best Buy. I understand jobs taking longer than scheduled and getting behind, but why cancel a customer repeatedly and put them at the end of the line? The young man, Nick, at out store explained that he was going to schedule us for the end of the month and the put in an expedited installation request. He was also going to talk to his supervisor. He took my number and promised a call back within 24 hours. He did indeed call back and explained that he hadn’t heard back from the third party company on his expedited request but his supervisor agreed that they could send a team member out to see what type of wiring our current thermostat had and if it was one they could install. We set up a noon to 8:00 pm window on Tuesday with notes that I could be off at 3:00 so please place us mid day or later in his day and to call my cell phone. I take off from work to be home by 3:00 only to have a message from the tech on my home phone saying he’d be at our home by 1:00 and another apologizing for missing us and leaving his cell number to call and reschedule. Which I immediately did only to get a voice mail message and a full mail box. But, his voice mail message left his supervisors number to call if he couldn’t be reached. I called the supervisor, got his voice mail and left a message. When the supervisor called me back he had already pulled up our order and had reviewed all the notes so he already knew our frustrations. He explained that he was rescheduling the appointment to Thursday but with adding it to his tech schedule he wanted to make sure he could work a little later if need be. He promised a call back as soon as he confirmed with his tech. He did indeed callback to confirm. Thursday afternoon the tech called my cell number to confirm his approximate arrival time. He arrive promptly checked out the wiring and was able to install our new thermostat. So Geek Squad=Five stars; third party company=Zero stars.

The agent installed the Nest thermostat however the blower fan does not cut off. Contact with Nest was unable to solve the problem. Everything works well except the blower fan won't cut off even when you turn the thermostat off itself. I will contact an HVAC technician to solve the issue. I have to admit, I would not have been able to install it either. I do plan to use the Geek Squad in the future on other installations.

I brought a google thermostat in may got it install by The Greek squared in June and by August it stop working. They had a guy to come out and he took it off and left it with me to return to the store. Left a big hole in my wall where it was at. So i took it to the store they wouldn’t allow me return it which i was very surprised. Then i got a call to set up and appointment to get a new replacement put in the guy said he was not able to get me appointment and would get it resolve and call me back. Well it’s been 2 weeks and I haven’t heard anything from them. I just want to return it and get something else or my money back . Please help me please

Brendt installed my Ecobee thermostat and then explained how it worked. He took the extra time to make sure the settings were right and he hooked it up to my internet so I can turn it on when I am headed home so the house is cool. It is also great if you forget and leave it on when you are on a trip and you can shut it off remotely. He throughly explained everything I needed to know about the unit. Great job by Brendt.

The techs who came to my home to install the Nest thermostat were very professional, were knowledgeable of the product, and did some needed research to get over some of the unforeseen glitches.

I’m giving this a 3 instead of 5 star rating because the tech who installed the thermostat had to return an hour later since the house was not cooling after installation. Living in Florida, the house was at an uncomfortable 87 degrees while we waited for him to return to correct what was not installed properly. Overall, I’m usually pleased with work from the geek squad.

Agents were able to clean up my computer, remove a virus and did it all with a smile and professionalism.

I still can't connect to my phone. They didn't even try to help

The thermostat was quickly installed and programmed for the functions we requested providing us with an amazing improvement over the one replaced. The new thermostat provides us with complete remote access to the temperature we desire from anywhere and clear digital readings both from our phones as well as on the wall. We got more than we expected!

Tv was mounted connected to WiFi blu ray was connected. Clean install.

Could Best Buy agents were unable to install the nest at my home so I had to return the nest to Best Buy and also requested a refund of the installation fee because the Best Buy workers could not install the nest at first best, buy balked and refuse to return the installation fee but eventually we convinced him To do so

The agent installed the thermostat quickly and he was very professional and answered all the questions that I had.

Some people are handy and can mount the NEST without problems. Their are videos showing how, if you’re into that kind of stuff. I’m all thumbs and quite lucky if I can tie my shoes. The GS reps installed my NEST, did the wiring, and explained its methods of operation, especially in conjunction with my GOOGLE MINI. GS answered all my questions and made sure I knew how my NEST functioned. They were professional, well kept, and friendly as an be. GS will always be my choice for installation on any products I purchase from BESTBUY. GEEK SQUAD KNOWS THEIR STUFF!!!

Installed my NEST home smart thermostat and did a good job. Had a little trouble with the heat pump connection but otherwise, good job, Thank you!

Everything works as anticipated, and I hope that I will save all my energy bills.

I had Best Buy Geek Squad install my new smart thermostat. The product has worked great since the install & the install appeared fairly easy. The Geek Squad rep, Devyn Drufke, was awesome! She was a wealth of knowledge! She helped me tweak a recent Ring install as well! It was very refreshing to have a young woman come and do the install verses always a man! She was all about customer service too! I highly recommend both Best Buy Geek Squad and Devyn Drufke! Thank you Best Buy!

He arrive when stated. Call about 30 minutes out to announce arrival time. Fixed my Samsung refrigerator. Very happy with service. The Geek squad contract is worth every penny