Customer Ratings & Reviews

Agents were able to clean up my computer, remove a virus and did it all with a smile and professionalism.

I purchased an Ecobee premium smart thermostat that advertises that it works with or without a common (C) wire. (Ecobee website: "The included Power Extender Kit allows for installation in most homes without a C wire."). I also purchased installation from Best Buy. However, Best Buy outsourced the installation to Installs, Inc., who then outsourced it to a third-party handyman. The lead time on the installation was 3 weeks and the handyman finally showed up (1 day late) and immediately said that my existing t'stat's control wiring was only 4 wires and that I didn't have a common wire and that he couldn't install the thermostat. When I explained that the t'stat was supposed to work with or without a C-wire, he said that he understood that, but that he wouldn't install the power extender kit (that allows it to work without a C-wire) in my split-system's indoor fan unit (apparently because of liability reasons). [In my opinion, if you buy a box with 8 components in it, the installation charge should cover all 8 items in the box. - But I digress.] I didn't argue with him, but said that I would hire an HVAC firm to install a C-wire and then call him to get him to come back and install the t'stat. So, 3 days later, the HVAC technician takes one look at my t'stat wiring and tells me, "You already have a C-wire. It's the blue wire tucked back in the middle". So, I had to pay the HVAC contractor a service charge to tell me that the handyman didn't know what he was doing to start with. I called Best Buy that day and rescheduled installation with a new installer. (Installation is another 2 weeks out). To be fair, the Best Buy customer service rep was top-notch and very understanding. And generally, I don't have a problem with the Geek Squad's services. But they need to vet their 3rd-party installers.

Geek squad came thru did the job quick and easy. No issues. Connected quickly. I love them. Learned my families temperature likes quickly and is already paying for itself.

The agent installed the thermostat quickly and he was very professional and answered all the questions that I had.

Great service and very professional. Will use them again

He had my nest connected and showed me how to work it quickly. I just built a new home and Geek Squad has helped me a LOT. They have installed numerous products. They are always very professional, efficient and friendly. I had never really shopped at Best Buy before this new house experience but I am a huge convert & have been recommending them to family and friends. Their service is exceptional and they are always so nice it is a pleasure to deal with them.

Geek Squad installed the first NEST thermostat perfectly, but couldn't figure out the second one. I have a dual zone house. I had to find someone else to finish the job.

The two agents were superb! The thermostat installation may have been complicated because the furnace is in the attic. Not only did the job get done efficiently, he took plenty of time to help me download the app and learn to use it. Yet one more reason why my Total Tech membership is totally worth it.

Friendly representatives who arrived on time to install my new smart thermostat. Unfortunately they wired it incorrectly for a gas versus electric heater which resulted in no heat when I needed it. Had to have a AC representative to come out and correct the problem.

The agent installed my nest thermostat and I was very satisfied with his work. He was very knowledgeable, professional and courteous. He was also extremely helpful in showing me how it works. If I need anything else installed, I would definitely want the same guy.

The installer was 100% amazing. He communicated throughout the scheduling process, quickly installed the product and helped setup the app connection. I really enjoyed the conversation we had while he was installing the thermostat. Some installers can’t work and talk at the same time, which to me is boring. This guy was awesome! Highly recommend Best Buy installation.

Very quick installation. Installer knew a lot about the device and helped to ensure setup on my phone. Could of used a little more detail on other functions.

knowledgeable but had to come back and call Nest for assistant the 2nd time

I purchased 3 thermostats. Geek Squad has returned to my house 3 times and haven't been successful with the installation for one of them. I have contacted a HVAC to troubleshoot the issue.

Jason Finnimore was the best person to help us get a smart thermostat installed at my parents house. My mother was very pleased with him and his service. He also took the time to call ahead and to make sure we were available.

My wife love it, she wants the second onw in our room

Technician was nice but not thorough. He installed the thermostat without ensuring it would work properly. My home grew colder as my family waited hours for technician to return to remove and replace with the original thermostat. Only had a window of a 14-day return for refund. Scheduled install was already 10-days out with the technician stating he didn’t know if he could come back to replace with original. Thankfully after 7-8 calls he returned to my hime to replace it. Highly dissatisfied.

I went through many installation dates and for one reason or another they were cancelled. Then the final installation appointment called me to say he isn’t licensed to install thermostats in NJ! He was so wonderful and ended up coming out doing my installation anyway and did a wonderful job! I love the thermostat and wish I had one years ago like this!

My installation was good my only complaint and concerns that the Geek Squad didn’t have on gloves due to this COVID-19 pandemic.

Could Best Buy agents were unable to install the nest at my home so I had to return the nest to Best Buy and also requested a refund of the installation fee because the Best Buy workers could not install the nest at first best, buy balked and refuse to return the installation fee but eventually we convinced him To do so