Customer Ratings & Reviews

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

Great service and very professional. Will use them again

The two agents were superb! The thermostat installation may have been complicated because the furnace is in the attic. Not only did the job get done efficiently, he took plenty of time to help me download the app and learn to use it. Yet one more reason why my Total Tech membership is totally worth it.

Friendly representatives who arrived on time to install my new smart thermostat. Unfortunately they wired it incorrectly for a gas versus electric heater which resulted in no heat when I needed it. Had to have a AC representative to come out and correct the problem.

Very quick installation. Installer knew a lot about the device and helped to ensure setup on my phone. Could of used a little more detail on other functions.

The rec was great and I will definitely be using yall again in the future

The installer was 100% amazing. He communicated throughout the scheduling process, quickly installed the product and helped setup the app connection. I really enjoyed the conversation we had while he was installing the thermostat. Some installers can’t work and talk at the same time, which to me is boring. This guy was awesome! Highly recommend Best Buy installation.

Great job, the agent connected my Nest very quickly and efficiently.

The agent installed my nest thermostat and I was very satisfied with his work. He was very knowledgeable, professional and courteous. He was also extremely helpful in showing me how it works. If I need anything else installed, I would definitely want the same guy.

I went through many installation dates and for one reason or another they were cancelled. Then the final installation appointment called me to say he isn’t licensed to install thermostats in NJ! He was so wonderful and ended up coming out doing my installation anyway and did a wonderful job! I love the thermostat and wish I had one years ago like this!

knowledgeable but had to come back and call Nest for assistant the 2nd time

Agents were able to clean up my computer, remove a virus and did it all with a smile and professionalism.

My installation was good my only complaint and concerns that the Geek Squad didn’t have on gloves due to this COVID-19 pandemic.

I purchased 3 thermostats. Geek Squad has returned to my house 3 times and haven't been successful with the installation for one of them. I have contacted a HVAC to troubleshoot the issue.

My wife love it, she wants the second onw in our room

The agent installed the thermostat quickly and he was very professional and answered all the questions that I had.

Technician was nice but not thorough. He installed the thermostat without ensuring it would work properly. My home grew colder as my family waited hours for technician to return to remove and replace with the original thermostat. Only had a window of a 14-day return for refund. Scheduled install was already 10-days out with the technician stating he didn’t know if he could come back to replace with original. Thankfully after 7-8 calls he returned to my hime to replace it. Highly dissatisfied.

The agent connected all my devices. He did have to come back to push in one wire but the entire experience was great.

Jason Finnimore was the best person to help us get a smart thermostat installed at my parents house. My mother was very pleased with him and his service. He also took the time to call ahead and to make sure we were available.

I ordered this online and was a bit worried it might not work. Installer arrived within his timeframe and was also a bit worried it might not work with a heat pump. No worries though, once he took the old thermostat off he knew it was a great match and fitted the new one in pretty quick time. He helped me set it up and I can now adjust my cooling and heat from my phone its great. Great buy and a lot less than the Nest etc.