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Customer Ratings & Reviews

Your price for this item is $499.99
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The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 566 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class - LED - X720E Series - 2160p - Smart - 4K UHD TV with HDR's picture quality, with many saying it is amazing and still looks new after years of use. They also appreciate its price, easy setup, color, and size. However, some customers have expressed concerns about its limited apps, durability, remote control, and smart features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 566 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Purchased Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved his tv that about 3 months later my other son got one. Picture is beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful color and clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this television. It is the best television I have ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new TV- beautiful color and quality. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best TV's for home and business use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of programming and the looping video option for the USB drive.

    I would recommend this to a friend
  • Cons mentioned:
    Internet connectivity, Smart features

    Rated 1 out of 5 stars

    Failed my expectation for a Sony brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV without any of the bestbuy protection. After 20 days of enjoying the TV, it randomly stops functioning. It doesnt connect to my internet. Even when it does the kids YouTube that’s preinstaled in the TV keeps being closed automatically. And the TV just freezes all of a sudden and nothing works. The only way to make it work is to unplug the TV and then restart it. I took the problem to Best Buy but they said they can’t do anything after the 15 days of purchase.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Namt, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Thanks, ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound quality contrary to the web site it does have hdr

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv. The colors on this Tv is amazing and the price was just right!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sick Color and incredible picture quality looks good from any angle too!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Clear, Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality picture and clarity. Sony really knows how to make a great TV. Cheap stand though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Picture, Sound, and Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for a dorm room. The picture is perfect. The sound is so good that it does NOT need additional speakers unless you have this in a very large room. The features are great, easy connection to wifi and apps, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great 4K tv for the price. I love watching football on it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great replacement for my 50” insignia. Clear picture and ok sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great! No issues great buy! Love the features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is clearer than I have ever experienced. The sound is awesome and I love the ease of using this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote was kinda complicated at first,when I finally learned how to make all adjustments to screen & sound I got a really nice picture,pretty good sound,I added a sound bar. Not a lot of smart options. I’ve only had it for 2 weeeks,but I’m pretty satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happysofar79, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Detail and then some!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, as expected. Was surprised by the sound quality that I am currently getting from just the TV. Using this in my bedroom and thought I would have to supplement with a sound bar. I likely still will, at some point, but is not a necessity right out of the box. If it was my living room I likely would want the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Unbelievable picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable picture!! Great price. Nice size, not overbearing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony 4K tv. Beautiful picture you expect from Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first flat screen tv, so, I wanted a 4K system. I went to Best Buy and asked the sales rep to show me the 55" 4K TV's but I didn't want to know the brand. ( Sometimes that can sway your decision. ) This set seemed to have a slight edge in definition and sharpness so, I asked the rep who the manufacturer was and he said Sony. This is also the first Sony tv I've ever purchased. The only down side are the speakers. ( They lack clarity and don't project very well. ) So, I bought the Sony Sound Bar system and man did this puppy wake up! Now, I've got an amazing picture and sound to go with it. Sony's got my vote!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really dope tv. Everything is just perfect about it !!

    I would recommend this to a friend
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