Customer Ratings & Reviews
- Model:
- XAVAX4000
- |
- SKU:
- 6517245
Customer reviews
Rating 4.3 out of 5 stars with 381 reviews
(381 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Wireless carplay
Rated 4 out of 5 stars
Great radio!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the instant connection once i get in my car and thats its anti glare. Only 2 cons with this radio is the slight lag when changing songs and the incompatability with my steering wheel control. Aside from that, i love it!
I would recommend this to a friend - Cons mentioned:Screen brightness
Rated 5 out of 5 stars
Excellent Bang for Buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be the only option I could find for Wireless Android Auto with physical volume buttons within its price range. Works better than expected. Only few draw backs are the screen is not capacitive touch (still very responsive though) and it's not an AMOLED screen therefore the brightness may be an issue for some installation layouts with the sun washing the screen visibility. The plus side to this though is there are no fingerprints or smudges on screen at all. Overall, for my installation, very pleased with product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorenB,
Thank you for choosing Sony!
We’re excited to hear that the XAVAX4000 surpassed your expectations for Wireless Android Auto with physical volume buttons in its price range, and that you’re very pleased with it in your installation. We appreciate you noting the responsive non-capacitive screen and how the non‑AMOLED display can affect brightness in some layouts, while also preventing fingerprints and smudges—thanks for sharing such thoughtful, balanced feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality, Wireless carplay
Rated 5 out of 5 stars
Headunit
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love this head unit. It is extremely responsive, sounds amazing, and the wireless CarPlay connects extremely fast. There is only a slight delay in the music compared to the phone.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Rated 4 out of 5 stars
Okay radio, looks good but some issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly would rate closer to 3.75. That being said, it works as expected mostly. Connects to the backup camera, image is good, (even with the crap camera I needed up with (not included I just popped and got cheap camera) the only issue there is the camera doesn’t turn on automatically, you have to back outta CarPlay and select the rear camera. Wireless CarPlay is a great, (was the selling feature for me) my main issues are: the time!!! I have to set it ever few weeks after say 2 weeks it shows 5 minutes slower than the time actually is.all updates have to be all done physically, so after install if you didn’t add a usb plug Extension you have to take it apart to get to where you can plug a usb to update. Very frustrating. Cool thing though is you can add manages (with the usb plug in) to create a custom Home Screen display. Lastly I have only had this for 6 months, but I have had it freeze up and be unuseable a couple times (mostly when hot?) but I can’t turn volume up/down play anything through CarPlay, get any response from the buttons. I have to either wait till it’s done “thinking” or shut the vehicle off and make sure the power is off to the car wait a couple minute and start over. If you looking for a budget radio with a backup output, wireless CarPlay (android play) that works with your factory car controls this isn’t a horrible option. But honestly if you can afford a little more it’s worth spending more for something better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kndygrm, Thanks for sharing your experience with us. We're sorry to hear that you've encountered a few mishaps with the unit. We'll take all your input as feedback as it can help us improve in the future. We recommend keeping your device up to date to enjoy all its features and to avoid any performance issues. Again, we appreciate your input and rest assured, all will be looked into. Regards, -Craig
- Cons mentioned:Screen brightness
Rated 5 out of 5 stars
Great choice of Double Din unit for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Car Stereo Android Auto unit I've owned. Pro's very fast and reliable, and most of all quality Audio.. Cons Screen brightness, and to be picky i do not like that i can change navigation voice with the same buttons as Volume, it does make it easy but also a pain, needs another step to keep separate so im not constantly changing on accident. I'm a Delivery driver so i use this all day, everyday just about. Bluetooth reaches about 30-60ft before losing connection to phone, but comes right back pretty quickly. So I've been really happy with this unit, Honestly great buy for what it does despite maybe being a little outdated. But for the money and what's available for a great reliable double din unit, def a good choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelB,
Thank you for choosing Sony!
We’re elated to hear that the XAVAX4000 has been a reliable and high-quality companion for your daily work as a delivery driver. We sincerely apologize for the inconvenience caused by the screen brightness and the shared navigation and volume controls. Your feedback is very important to us, and we will share it with our team to help improve future designs. It’s encouraging to know that despite these challenges, the unit continues to deliver excellent audio performance and dependable Bluetooth connectivity. We truly appreciate your thoughtful comments and your trust in Sony.
Best regards,
-Fred
- Pros mentioned:Wireless carplay
Rated 5 out of 5 stars
Amazing radio with overwhelming support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony 7” Wireless Apple CarPlay and Android Auto Digital Media Receiver (Maestro Compatible - Black), and I couldn’t be happier with the product and service I received. The receiver itself is sleek, user-friendly, and makes driving so much more enjoyable with seamless wireless connectivity. What really stood out was the amazing service from Justin. He went above and beyond to ensure the entire exchange process was smooth and stress-free. Justin’s professionalism, knowledge, and attention to detail made the experience outstanding. On top of that, he worked quickly to get me scheduled for another installation within a very short timeframe, which I truly appreciated. Thanks to both the quality of the Sony receiver and Justin’s top-notch support, this has been one of the best customer service experiences I’ve had. I highly recommend both the product and working with Justin for anyone considering a similar upgrade!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi August,
Thank you so much for the wonderful 5-star review! We're honored to hear how much you're enjoying the Sony XAV-AX4000 Digital Media Receiver.
It's great to know that the unit's sleek design and user-friendly interface have made your drives more enjoyable. The wireless Apple CarPlay and Android Auto features are designed to provide seamless and convenient connectivity, and we're glad to hear they're making a real difference for you.
It's also great to hear that Justin provided you with such outstanding service and made the installation process so smooth and stress-free.
Thanks again for choosing Sony, and we hope you continue to enjoy the XAV-AX4000 for many miles to come!
Regards,
Dominick
- Pros mentioned:Sound quality, Wireless carplay
Rated 5 out of 5 stars
Awesome steep with wireless Apple car play
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very very good head unit (stereo), really made my speakers pop with more power to them. Interface is very easy to use and can’t go wrong with the wireless Apple car play!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick!
Thanks so much for taking the time to share your feedback about the XAV-AX4000.
We are immensely pleased to hear that the stereo has really made your speakers "pop" with more power! It's fantastic to know you are impressed with the audio upgrade and the simple, intuitive interface, especially the convenience of the wireless Apple CarPlay.
Thank you for choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Great Sound System for Everyday or Project Vehicle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony XAV sound system to replace the original radio in my Corvette, and I've got to admit it provides a sweet set of features. Apple CarPlay and Android Auto are both wireless via bluetooth so you don't have to plug in your phone driving down the road. SiriusXM is another sweet feature or of course you can download the SiriusXM app on your phone and play it through CarPlay or Auto. What I really love is changing the background to a custom background. Connect a USB-C thumb drive with a photo you want as a background and it will pop up on the wallpaper options. My custom wallpaper is the Corvette emblem. Overall I'm really impressed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PAYTONB,
We are really happy to hear about your experience installing the XAV-AX4000 in your Corvette. It is great to know that the wireless Apple CarPlay and Android Auto features are making your drives more convenient, and we love that you personalized the display with your custom Corvette emblem—that sounds like a perfect touch. We are glad that the system is adding so much to your time on the road.
Thank you for choosing Sony to power your driving entertainment.
Regards,
Dominick
- Pros mentioned:Wireless carplayCons mentioned:Screen brightness
Rated 5 out of 5 stars
Enjoy Apple Car Play but Beware the screen Glare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price. The glare on the screen is my only recommendation for improvement. I read previous reviews about the glare, but I did not think the glare would be so bad. Sony states that the unit has an anti-glare screen. If this is the case, the product doesn't work. I would still purchase the radio, because it out preforms the original VW radio. Apple car play is a huge benefit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyM, thanks for choosing and purchasing our product. We appreciate your feedback regarding the glare of your Sony unit. This unit has an anti-glare 17.6cm (6.95") diagonal touchscreen and updated interface design give you intuitive control over music, communications and more. Thanks for choosing Sony. ~Earl
- Pros mentioned:Wireless carplayCons mentioned:Screen brightness
Rated 4 out of 5 stars
Sony CarPlay Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good radio. Love how it connects wirelessly to Apple CarPlay. Never have to take the iPhone out of my pocket. Siri works great with Apple Music and Apple Maps. . Only issue is if the sun hits the screen, becomes difficult to see. All considered, I am happy with my purchase.
I would recommend this to a friend - Pros mentioned:Ease of use, Wireless carplay
Rated 5 out of 5 stars
The tech upgrade that we didn't know we needed...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 2008 Toyota 4Runner was due for a technology upgrade. This Sony radio has fit the bill for us, Wireless Carplay has been a game changer! No more needing to use a cable to plug into our iPhones, to get Waze on the display screen. Now, all we need to do is start up the car and the iPhone automatically sync to the radio. The radio has been super easy to use, we are happy with our tech upgrade!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CurrentUser, That's awesome! We're glad you like your new car head unit. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Wireless carplayCons mentioned:Screen brightness
Rated 5 out of 5 stars
Amazing for the prize - wireless carplay ❤️
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawlessly 95% of times. Occasional issues with wireless carplay connectivity but can always fixed by a reboot. Audio output is awesome. The brightness can be an issue if it's sunny and bright but that's what you get for a matte screen - you lose brightness for avoiding finger print smudges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, we're glad you are enjoying your Sony unit. We're sorry to hear that you have issues with your Sony unit. For persistent connectivity problems, you might want to try re-pairing your smartphone with the car stereo by deregistering the device from both the car stereo and the smartphone's Bluetooth settings, then pairing them again. As for the brightness issue, the matte screen does indeed help reduce fingerprint smudges but can be less bright in sunny conditions. This is a trade-off that comes with the matte finish.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Low quality for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this head unit and had installed on a Saturday morning. Played fine for the 45 minute drive home. After arriving at the house and setting eq, pairing with phone, all seemed well. First problem with this unit is microphone does not perform well at all. people on receiving end of calls could barely hear me. Was better off just using my in ear bluetooth headset for calls. Unit played for about an hour and lost all sound and screen froze up. Even after turning off and back on, still frozen screen and not sound at all. I immediately went back to Best Buy to try to catch installer before the end of shift. Went over a speed bump in parking lot and screen flashed a couple times and started working again, but still no sound, eq went back to flat and lost all presets. I shut truck off to try to talk to installer, but they were already gone for the day. Truck was shut off for about 15 minutes, When I restarted truck unit had full functionality, although I had to reset all user customizations. I had to run the unit till the next Saturday before I could return it because I was gone for the next week (I drive a truck for a living). I returned it for credit due to unsatisfactory performance. Things I noticed for the couple days I had it and it was working that were unsatisfactory. were as follows: bluetooth microphone is practically useless in a crew cab pickup, maybe better in a smaller cab vehicle. There are a couple sensitivity settings for the microphone, but didn't help in my case. The android auto, (can't address Apple Car Play, as I do android), seemed to work as advertised, however the unit auto connected when powered up and no provision to disable the auto connect. Even when going to phone's settings and turning off wifi , the unit automatically turned it back on and auto connected again. The couple days I did use the unit, sound quality for the radio, and SiriusXm, were a great improvement over the stock head unit, but to me, the immediated defect and unsatisfactory microphone, lack of auto connect and activation of Android Auto made this unit unnacceptable to me for the price paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Rrebelious01.
We are truly sorry to hear about the serious issues you experienced with your XAV-AX4000 car receiver, and we sincerely apologize for the frustration that ultimately led to you returning the unit. Having your screen freeze and lose all sound, especially after driving for a week, is certainly not the reliable performance we intend to deliver. We understand why you deemed this unacceptable for the price paid.
We sincerely regret that, despite your attempts to adjust the sensitivity settings, the hands-free microphone performance was practically useless in your crew cab pickup; this is critical feedback, and we will share this experience directly with our product engineering team for microphone performance review, especially in vehicles with larger cabins. Furthermore, we apologize that you could not disable the automatic connection and Wi-Fi activation for Android Auto; while the XAV-AX4000 is designed to prioritize a quick and seamless connection upon startup, we recognize that users need control over when the feature is active, and we appreciate you highlighting this limitation as we strive to enhance user accessibility in future software and products.
While we are pleased to hear that the sound quality for radio and SiriusXM was a great improvement over your stock unit, we deeply regret that the combination of the immediate defect, unacceptable microphone, and usability issues prevented you from enjoying the product.
Thank you for taking the time to provide this valuable feedback. We take customer satisfaction seriously and regret that we were unable to meet your expectations in this instance.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right and perfect size for my truck and easy to install nice picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EnriqueB,
Thank you for choosing Sony!
It brings us great joy to hear that the XAVAX4000 is the perfect size for your truck and that installation was easy. We're grateful for your kind words about the picture quality and your overall experience. Knowing our product fits seamlessly into your setup and adds value makes our work truly rewarding.
Best regards,
-Fred
- Pros mentioned:Sound quality, Wireless carplay
Rated 5 out of 5 stars
Sony - 7" Wireless Radio make sound great again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great radio , I had pioneer it was ok for first 2 years then it randomly shut off , my carplay would disconnect , steering volume didn't always work . With this sony no such issue and also sound is better quality . No more cable needed for carplay . I highly recommend it .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyson, Awesome! We are thrilled to learn about your satisfaction with the exceptional sound quality and outstanding performance of your XAV-AX4000. We also appreciate your positive feedback regarding the wireless Apple CarPlay feature. Thank you for the 5-star review and for choosing Sony! - Romeo
Rated 5 out of 5 stars
Sony for the win
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently purchased a Kenwood and was not pleased with the radio. Wow Kenwood is still a great brand, that particular radio was just cumbersome to deal with. Having had a Sony before and seeing what this had to offer, I figured this would be the best option. After getting it installed and checking it out, I was correct, this was the right choice. My only request would be if the audio options were set up like old radios, bass and treble. For all I know that option is available in the radio, but I can't locate it. It seems everything has to be adjusted based on preset options or within the crossover. After reviewing a video I was able to get the sound the way I like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeE,
We are excited to hear that returning to Sony was the right choice for your vehicle and that you are enjoying the user-friendly experience of the XAV-AX4000. While modern systems offer deep customization through the EQ and crossover settings, we completely understand the appreciation for classic, straightforward controls—we are so glad you were able to dial in that perfect sound profile to your liking.
Thank you for trusting Sony to upgrade your drive and for being a loyal part of the Sony family.
Best regards,
Dominick
Rated 5 out of 5 stars
Sounds great and has physical buttons
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m impressed with how this sounds in my Jeep over the previous KENWOOD excellon. It also has physical buttons which is a bonus if you drive a Jeep. The touch buttons on the last were tiny which made it very hard to touch while driving. This one solved that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
It is a true pleasure to hear how much of a difference the XAV-AX4000 has made in your Jeep. We intentionally designed those physical buttons to be easy to use while on the road, so it is fantastic to know they are providing a much better driving experience for you compared to your old radio.
Thank you for trusting Sony to upgrade your daily drives.
Regards,
Dominick
- Pros mentioned:Sound quality, Wireless carplay
Rated 5 out of 5 stars
Sony quality and Sony price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little pricey but it's been rock solid, sounds good, CarPlay works great and has connected every time with no disconnects yet...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello aj351w,
Thank you for choosing Sony!
It's fantastic to know that you're enjoying the XAV-AX4000 car stereo! We appreciate your feedback about the sound quality and the seamless connectivity with CarPlay. We strive to provide a great product, and it’s wonderful to hear that it’s working well for you. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Features
Rated 5 out of 5 stars
2017 Subaru Crosstrek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stereo and awesome features. 2017 Crosstrek. The Meastro is the main reason I purchased this. The see all the gauges and warnings for the engine. Only issue I’ve had is when it was installed the climate control does not appear. It’s at BB right now trying to get that resolved
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Prchilly,
Thank you for choosing Sony!
We’re honored to hear that the XAV-AX4000 car stereo and its features, especially Maestro, have been a key reason for your purchase and are enhancing your 2017 Crosstrek experience. We apologize for the issue with the climate control display and appreciate your patience as it’s being addressed. If the problem continues, please don’t hesitate to reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Best regards,
-Fred
Rated 4 out of 5 stars
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in a 2018 jk wrangler and it’s a great way to upgrade and modernize the sound system. Apple CarPlay with navigation is fantastic. Best Buy did a great install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason!
Thank you so much for taking the time to leave this wonderful review!
We are thrilled to hear that the XAV-AX4000 has been a great upgrade for modernizing your vehicle. It's also awesome to know that the Apple CarPlay and navigation are working out so well for you.
Thanks for choosing Sony!
Best regards,
Estefany













