Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- |
- SKU:
- 6538379
Customer reviews
Rating 4.6 out of 5 stars with 6412 reviews
(6,412 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very lightweight and comfortable.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarolineR!
We’re thrilled to hear you’re enjoying the great sound quality and finding the WH-1000XM5 so lightweight and comfortable for your listening.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Sony WH-1000xm5 is great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never owned quality headphoens until now. These Sony WH-1000xm5 headphones are pretty good at noise canceling especially when i pair them to Alienware M16 R1. Volume is great, design is modern, battery is very good, and connectivity great due to the fact that incan connect via headphone jack. Its got great audio quality for music and video games. The carrying pack is also simple and nice.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilly89,
Thank you for your feedback! We're thrilled to hear that you're enjoying your Sony WH-1000XM5 headphones. It’s great to know that the noise canceling, design, battery life, and connectivity are all meeting your expectations—especially when paired with your Alienware M16 R1 for music and gaming! Thank you for choosing Sony. -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Honest Ups and downs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are my absolute favorite. I was debating between the Apple, beats, and Sony but after trying them all out, these were superior. The noise cancelling is amazing. I love the clean look and color. They are so comfortable and adjustable to different head sizes. Comfortable for lifting and running. They do fall off when I work out abs or do push ups though. They don’t fold smaller for storage but the hard case is so pretty and protects them fine. Battery lasts soooooo long!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, DianaOV! We're glad that you are happy with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
“Worth Every Penny!”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love my Sony WH-1000XM5 headphones. The noise canceling is amazing — it feels like the world just fades away. Super comfortable, even after hours of use. Sound is rich and detailed. Battery lasts forever. Totally worth the price. Honestly, I use them every day now!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PrabinS,
Thank you for choosing Sony!
We couldn't be happier to hear how much you absolutely love your WH-1000XM5 headphones. It's fantastic to know the noise canceling creates such an immersive experience, and that you find them super comfortable with rich, detailed sound and amazing battery life. Thanks for making them a part of your daily life! We hope you continue to love every moment with them!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Immerse Yourself in Pure Sound, wherever you go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review After 1 month of using: It delivers an unparalleled audio experience with exceptional noise-canceling capabilities. The sleek black design is both stylish and comfortable, making long listening sessions a pleasure. The touch controls are intuitive, and the battery life is impressive. Whether you're a music enthusiast or a frequent traveler, these headphones are a top-tier choice for immersive sound quality and effective noise cancellation.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HimaniN, Thank you so much for taking the time to leave us an amazing review of your Sony WH1000XM5! We're glad you like the excellent sound, sleek design, comfortable fit, intuitive touch controls, long battery life, and fantastic noise cancellation of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Amazing Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is spectacular. Powerful bass, clear highs, and the best noise cancellation I've ever experienced. The battery lasts a long time and they're super comfortable, even after hours of use. Highly recommended.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyA,
This is absolutely fantastic feedback! We're genuinely pleased to hear that you find the sound of your WH-1000XM5 headphones spectacular, with powerful bass and clear highs. It's especially rewarding to know you consider the noise cancellation the best you've ever experienced, and that the long-lasting battery and super comfortable design make them perfect for hours of use. Your high recommendation means a lot! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
excellent all rounder
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones with clear voice call great comfort and very good noise cancelation combined with whatever audio you're listening too battery life last forever sync is fast to my phone great featured customizable through the sony app I will upgrade when the new model comes out for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayisfirstonTwitch,
Very nice! We're glad to hear that you like the noise canceling, battery life, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headset I’ve had it for about a month and it’s really high quality and comfortable, it sounds really good I haven’t had any problems. I would recommend getting silicone ear covers for these since they aren’t water resistant apparently so getting to be safe is a good idea. I’ve worn them at the gym without the covers and had no problems but I typically put them on to keep them safe
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shnaga, We're happy to hear that you are enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Lots of compliments about them being stylish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .H Baylie, We're glad that you like the noise cancelation, light-weight design, sound quality, comfort, and battery life. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Workout Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the sony 1000xm5 headphones! I was going to get the XM6s but unless you are in a super noisy environment like a airplane or airport save your money and buy these! Ive had them for 2 months now and get completely in my zone at the gym i use them everyday for about a hour and a half and leave them in my gym bag only having to charge like every 2 weeks battery life is amazing. The sony app lets you customize the sound profiles noise cancellation! As far as sweat goes i havent had any trouble with it the leatheresk earcups makes moisture just roll off I love these headphones im definitely going team sony over apple and beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolli62,
Thanks for posting such a great and honest review!
We're so glad to hear how much you love your XM5 headphones. It's fantastic that you're finding the battery life amazing for your daily use and that the Sony Headphones Connect app is letting you customize your sound and noise cancellation just the way you like it.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deciding between these and AirPodMaxs, and I’m so happy I went with this much more affordable option. The sound quality is so crisp, and bass is deep and rich. I bought them for the gym and tested them out on a flight, and was shocked when I took them off at how loud the plane was! The noise cancellation worked so well, and they are so much more comfortable than AirPods. It’s like two little warm pillows on your head ◡̈
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakk, awesome! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing sound quality, and a great battery life.I have had no issues with the Bluetooth going in and out. All and all these headphones were a great purchase.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jonathan,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones are delivering amazing sound quality and great battery life for you. It’s wonderful to know that the Bluetooth connection has been reliable, making your experience even more enjoyable. Your positive feedback encourages us to keep focusing on providing products that enhance your listening moments.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Love It. The best I ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this headset is awesome. Very comfortable fit. Great battery life. Excellent Range on Bluetooth from the device. Very responsive operations using the trackpad. The carrying case is a winner. The ability to connect to two devices at the same time works great.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodbuy,
Amazing! We're thrilled that you like the sound quality, fit, battery life, connectivity, touch controls, case design, and multipoint function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Very comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were very comfortable to wear for a very long flight. They sound amazing and have good noise canceling features. The case is very premium and fits well in my backpack. The app that sony made isnt the best but the headphones still work great without doing much in the apl.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thank you so much for sharing your feedback! It is fantastic to know that the WH-1000XM5 headphones made your long flight more comfortable and enjoyable.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
A wise purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb! Excellent fit, excellent sound, excellent no sound! I wanted an inexpensive set of noise canceling headphones for travel when I was guided to purchasing these Sonys. I am so glad I listened to the young person helping me! These are terrific! The product is superb! The knowledge of the sales associate even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaM,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones have exceeded your expectations in fit, sound, and noise cancellation. It’s wonderful that the guidance you received helped you discover a product that suits your travel needs so well. We truly appreciate you sharing your experience and recognizing both the headphones and our team’s support!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 4 out of 5 stars
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones offer a top-tier listening experience. The sound quality is exceptional, delivering rich and immersive audio. Comfort is clearly a priority in their design—the ear cushions are deep, plush, and remarkably soft, ensuring a snug yet gentle fit. The headband adds to this comfort with its soft padding, making these headphones ideal for extended use. Unlike some other models, they don't press too hard, avoiding headaches even during long sessions. One downside, however, is the sensitive finish. It tends to show marks from grease or oil on your skin, which may require frequent cleaning to maintain its pristine appearance. Despite this, these headphones are a fantastic choice for anyone seeking premium noise-canceling technology with unmatched comfort.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thank you so much for sharing your thoughts and experience on the Sony - WH1000XM5! As you noted this headphones have been engineered to perfection, delivering a magnificent sound quality, they are also built with industry-leading noise cancelling technology and ultra soft earcups for long term use. Also we appreciate your feedback on the sensitive finish that may require constant cleaning, we will share this with our development team. Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
The best purchase I’ve ever made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought, and I got them for a great deal. They have excellent sound quality, are very lightweight, and their battery is outstanding. I highly recommend these headphones.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielS, Thank you for sharing your positive experience with the WH1000XM5 headphones! It's great to hear that you are enjoying the excellent sound quality, lightweight design, and outstanding battery life. Your recommendation is much appreciated. If you have any further feedback or need assistance, feel free to reach out. Enjoy your headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for about a year now, I use them strictly for the gym and they still act how they did when I first bought them. The battery lasts very long and they’re loud, comfortable, and easy to clean. The noise cancellation on these headphones are also a 10/10.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice, Elana! We're also glad that you're enjoying using the WH1000XM5 in the gym, battery life, comfort, ease of cleaning, and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best Cans on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously some of the best noise canceling headphones that you can buy. In my opinion, they are the best the only thing that I don’t like is that they are made out of eco-friendly material which I do like, but I feel that they could’ve spent more time developing a more premium feel at this price point, and still be eco-friendly. The box is eco-friendly and recyclable that it comes in, and the case that it comes in is made of cloth. It comes with a companion app that allows you to change all of the EQ settings, which is very important for listening to different types of music. It lasts long. Sometimes I don’t have to charge it for a full week and I get a lot of active use out of it it’s decent for phone calls, but better for listening to music without other people hearing what you listen to. I highly recommend these and the former version the 1000 XM4. The noise cancellation on these are as phenomenal as it gets.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robo, Thanks for sharing your wonderful experience with your new Sony headphones. We are glad that you like them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.swipe functions on the right ear are super cool to have. colorways are clean and neat. i love the sound quality and ANC. it is also so comfy to wear that it feels like a cloud on your ears.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaguoL, Thank you for sharing your detailed review of your WH-1000XM5! We're so delighted you're enjoying the excellent sound quality and noise canceling feature of the unit. Good to know you appreciate the easy touch operations, exceptional comfort, and silver color of these headphones Thanks for choosing Sony! -Jess














