Customer Ratings & Reviews
See more imagesSony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Highly rated by customers for:
Customer reviews
Rating 4.6 out of 5 stars with 1085 reviews
Top Mentions
- Checking this box will move you to the filtered review section.
- Checking this box will move you to the filtered review section.
- Checking this box will move you to the filtered review section.
- Checking this box will move you to the filtered review section.
- Checking this box will move you to the filtered review section.
- Checking this box will move you to the filtered review section.
- Rated 1 out of 5 stars
XM-5: Great features but poorly constructed
Gabe Posted
o preface, I had the XM-3 & XM-4 and was ecstatic when I heard I heard the next generation was going to come out. I had great experience with the previous two headphones and the new design looked phenomenal. It just past my birthday and I decided to upgrade, so I purchased the XM-5 in the navy color way. The performance is incredible and I love how well the new noise cancellation works. Now I barely used them due to having no time with work and life. Recently I started to use them a little more, now that I have some free time and I found a big flaw. I just took them out my drawer and put them on my head like normal and the hinge that allows the headphones to go up and down broke. Mind you, I have no more than 10 hours on these headphones since I like to rotate with some other ones I have. I felt devastated since these headphones did feel a little bit more delicate than the previous generations. After some research I found this was quite common and a big issue with this model. I reached out to sony customer service and was told there was nothing they could do even with this being a common issue. For more context, I have had them for less then a year and fall under the warranty period. This tarnished the image I had of this model & company since I was such a big fan and couldn't recommend these headphones enough to all my peers. I have reach out to a few of my friends that recently purchase a pair and warned them of this issue. I wish Sony would revise this design and fix this flaw with any up and coming models. Unfortunately I will be switching over to a different brand, since I felt that Sony didn't care about its consumer. After having 3 generations of their headphones, they have finally started to degrade their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Gabe, We apologize for the inconvenience that you experienced with your Sony WH1000XM5. While we're glad you like the new design, overall performance, and top-notch noise canceling feature, we’re sorry to hear about the issue you had with the hinge of the WH1000XM5. This is usually not the case for our headphones nor the experience we want you to have. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Rated 5 out of 5 stars
Would recommend!
JonH Posted
These headphonea have great noise cancelling and are great for blocking out noise in busy areas such public transport. They have great sound quality for music or podcasts and come with a study case to protect them.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi JonH,
That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Rated 4 out of 5 stars
Paralegal
Gulia Posted
High quality sound and very high quality material. Highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted
Thank you for your fantastic review, Gulia!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's wonderful to know that you are happy with both the high-quality sound and the premium materials. We designed these headphones to provide an exceptional listening experience with a comfortable and durable build, and it's great to know we've succeeded.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
- Rated 5 out of 5 stars
Perfection
SebastianC Posted
I thought the price would be too steep but these definitely delivered. I am very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi SebastianC,
We are very glad to hear that the WH-1000XM5 lived up to your expectations and proved to be a worthy investment!
We aimed to pack these headphones with premium technology that justifies every penny, specifically our Industry-Leading Noise Cancellation powered by two processors and eight microphones. It’s great to know you’re enjoying the results of that engineering, along with the exceptional sound quality and the comfortable, lightweight design that makes long listening sessions so enjoyable. Don't forget to explore the Sony | Sound Connect app to personalize your EQ settings and truly make the sound your own!
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Rated 5 out of 5 stars
The best Sony headsets by far!!!
DjRaptor Posted
They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Rated 4 out of 5 stars
One of the better noise cancelling headphones
Kahlil Posted
An above average pair of noise cancelling headphones. Wasn’t exactly blown out of the water by their sound quality or noise cancellation but they still do both very well. Headphones are tight on the head.
I would recommend this to a friendBrand response from SonyListens
Posted
HI Kahlil, We are glad that you like the noise canceling feature of your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Rated 4 out of 5 stars
Very good
They are very good headphones. Noiser cancelation is very good and phone calls are absolutely unparalleled. They aren't as comfortable as bose and occasionally the songs seem to change themselves.
I would recommend this to a friendBrand response from SonyListens
Posted
Hello Turnip,
That's nice! We are very happy that you are enjoying your new Sony WH1000XM5 for having such a great noise canceling capability and comfort. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Rated 5 out of 5 stars
The best headphones
Sangeetha Posted
Best headphones and love it. Comfortable and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Sangeetha, Thank you for the positive review! We're glad you love the comfortable fit and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Rated 5 out of 5 stars
Best headphones ever
DavidC Posted
Best audition from headphones. This is my first time not buying apple headphones, and I will never go back since this is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi DavidC,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Supreme X
FrankieT Posted
I love the features, such as volume-mute control by just touching the side. The sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi FrankieT,
We appreciate the 5-star rating and we're glad to hear that you love the smart features and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Rated 5 out of 5 stars
Good quality
Luis Posted
I do like these headphones, but the XM4s are still better for portability
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Luis, You've made a great choice! We're glad you like the overall quality of your Sony XM5. We appreciate your feedback about the portability. The XM5 has a collapsible case that saves space and carry them effortlessly.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Rated 4 out of 5 stars
Sony XM5
Kyley Posted
Great sound quality and the noise cancellation feature is the best I’ve experienced!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Kyley, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Awesome!
OwenH Posted
These are great! Used for work an flights! 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted
Hi OwenH, We are glad that you like your awesome Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Rated 3 out of 5 stars
Not for Gym use
Kingsol Posted
Perfect for noise canceling when you need to get lost in your world in a noisy room, airport, or office. But I used them once in the gym and was sweating a lot, they developed visible cracks on the outside.
I would recommend this to a friend - Rated 1 out of 5 stars
DO NOT BUY
Jayfoo84 Posted
I have never been so disapointed in a company than I am with Sony over these headphones. Sound quality is good. But they make them with cheap parts then charge you top tier pricing. I had the xm4 headphones, they broke. So I upgraded to the xm5 thinking its a new model so they fixed the issue. Nope, they have the same issue with these. When I called Sony and told them that my new headphones broke in less than 5 months. They told me it wasn't covered and gave me a link to spend another $100 to get them fixed. What terrible customer service and what kind of company sells a product they know is faulty and then doesn't even have the decency to replace them when they break due to a known issue. Disgusting
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Jayfoo84,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the WH-1000XM5 headphones and the disappointment it has caused.
Your feedback is incredible important to us. If you would like to discuss this further or need additional support, please don't hesitate to contact us directly https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for letting us know about this issue.
Sincerely,
Stephanie
- Rated 1 out of 5 stars
Sony Headphones GARGBAGE!
SaltySailor Posted
I WILL NEVER buy anything SONY again! I will never buy anything from the Jacksonville NC Best Buy store. I purchased the WH-1000XM5 headphones on the 25th of Jan 2026 to replace the WH-1000XM4 headphones that the slider adjuster headband broke after a couple of years. The XM5's broke slider adjuster broke after 3 months. SONY's products are garbage, customer support at SONY and Best Buy are also a Joke. The good old days of a company standing behind their product for a year of parts & labor is nonexistent. Now you have to pay for all these extra warranties and be members of this and that to get what should be a given automatically. Sony is no longer reputable, and Best Buy I figure will go the way of Bed Bath and Beyond. I will continue to purchase from Amazon. Sony wants me to send these off to somewhere and pay them $100 to try and fix. Ok let's see, paid 300 for them and now they want to charge me to ship them and pay another $100. So, I now have invested $400 into a garbage cheap plastic product. NEVER AGAIN!
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hello SaltySailor,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you have experienced with your WH-1000XM5 headphones and the service process. It is disheartening to hear that the headband broke so soon after purchase and that the repair options have added to your disappointment. We understand how important it is to have reliable products and support when issues arise.
While repairs and warranty services can sometimes involve costs beyond the initial purchase, we recognize that this can be frustrating and not what you expected. Your feedback highlights areas where we need to do better, and we will share your experience with the appropriate teams to help improve our customer support and product durability.
Best regards,
-Fred
- Rated 4 out of 5 stars
Still a good product
HeatherD Posted
They ok so far but i still had to buy small ear plugs to help drown out the noise. I work around airplanes i need complete noise cancelling
I would recommend this to a friend - Rated 5 out of 5 stars
Really good!
IsabelaR Posted
I love it! They are the best headphones I ever had!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi IsabelaR,
It's fantastic to hear how much you're enjoying your WH-1000XM5 headphones! We’re thrilled they've become your new favorite. We put a lot of work into the engineering, from the integrated processor V1 and HD Noise Cancelling Processor QN1 to the redesigned 30mm driver unit, all of which contribute to the exceptional sound quality and industry-leading noise cancellation, for you to enjoy the perfect listening experience whether you're commuting, working in a cafe, or just relaxing at home.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Rated 5 out of 5 stars
Review
Reggy Posted
The election better is so much.i loved es la mejor elección
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Reggy,
Thank you for the 5-star rating and enjoy your headphones. Thank you for choosing Sony!
-David
- Rated 5 out of 5 stars
Great Over The Ear headphones!
RamonM Posted
Its everything as promised. Im still learning how to use them cause im old:) but so far so good!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi RamonM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your satisfaction with your new Sony WH1000XM5. In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you.
You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris