Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Poor hinge design causes it to snap off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love these headphones. I wore them very often, but I was always really gentle with them. I purchased them about a year and a 3 months ago. One day the hinge just snapped off. I wasn't doing anything strenuous. It just broke randomly because of the poor hinge design. The warranty is only one year (for the price it should be longer!), so I can't get a replacement, but it's not even covered by the warranty because they don't include physical damage. As much as I love these headphones for their comfort and sound quality, they are not the investment I thought they would be. Plenty of other better quality headphones that will last longer for this price.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphines
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. They sound great. I would definitely buy them again as gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blueeyze60,
We are immensely pleased to hear that you absolutely love your Sony WH1000XM5 headphones and enjoy their great sound quality. It’s wonderful to know you would confidently choose them as gifts. Thank you for your enthusiastic recommendation!
We really appreciate you choosing Sony.
Regards,
Dominick
Excellent sound and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. The sound quality is clear and powerful with deep bass and crisp highs. They are very comfortable to wear for long hours, and the noise cancellation works great. Battery life is impressive and the build quality feels premium. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlaaA! Thanks so much for the feedback.
It is truly wonderful to know that your WH-1000XM5 are performing so well for you! We are so happy that the sound quality and the fit are hitting all the right notes for your long listening sessions.
We appreciate you choosing Sony!
Warm regards,
Estefany
Best Buy with a best Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I’ve been looking for.. top quality build, exceptional noise cancellation with a perfect fit that stays on during workouts .. easy to connect and control with impeccable sound quality.. highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ObrianL,
Thank you for the fantastic review! We are thrilled to hear that the WH-1000XM5 headphones are providing the perfect fit and sound quality for your workouts.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelation and very comfortable on head and over ears, can wear for hours no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyN, Awesome! We're pleased to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound, average build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
- Pros mentioned:Sound quality
Bad design, brittle headband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this almost exactly 6 months to the day and the THIN part of the headband snapped in my hands as i was putting the headphones on... just ridiculously bad design. now they want me to pay $100 just to fix it... so pretty much the unit ends up being $400... absolutely worthless other design issues There's no way to quickly turn on and turn off the touch controls, so if it's raining and you put a hoodie on it will continuously trigger the touch controls and will shuffle everything around similar to the above issue is the direction that the pads rotate; the pad rotate so that the touch controls are against your body, meaning the touch controls would get triggered randomly when your moving around! this also means the hard part of the pads are again your clavicle, which kinda hurts when you're moving around, or running. Positives Good sounds quality Good noise canceling feature, but not as good as the WH-1000XM4, in my opinion Honestly if you're looking into getting sony headphones, i would just the WH-1000XM4. but i wouldn't really bother getting any other sony products for myself.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RoquetR,
Thank you for considering Sony products.
We regret the issues you have experienced with your WH1000XM5 headphones. The premature headband breakage, along with the concerns regarding the touch controls and ear pad design, is understandably disappointing. We recognize the inconvenience this has caused.
Your detailed feedback on the design and functionality is highly valued and will be promptly shared with the relevant team for assessment and ongoing product enhancement. We also appreciate your comments on the audio quality and noise-cancellation features, even with your preference for the previous model. Please be assured that your input will assist us as we continue to strive for improvements.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound but…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. If you get them with a discount is way worth it. However, be careful! This model is pretty susceptible to break from the hinges, and it is pretty expensive to repair!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and experience with the WH-1000XM5 headphones, JosueF!
We are absolutely delighted to hear that you find the sound quality amazing! Delivering an immersive and rich audio experience is a key priority for us, and your enjoyment of the sound is a great compliment to our engineering team. We also appreciate you noting that receiving them at a discount makes them an even greater value!
We also appreciate you raising the concern regarding the hinges and the cost of repair. We take all customer feedback regarding product durability seriously. We strive to design our products to be both lightweight and resilient for daily use and travel, and we want to assure you that we are always evaluating our materials and construction processes.
Thank you again for your valuable review and for choosing Sony for your listening needs.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Wf - 1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio. Being able to switch from noise cancelation to ambient sound has been great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mona123!
Thanks so much for taking the time to share your feedback on the WH-1000XM5 headphones.
It is truly wonderful to know that you are happy with the sound and that the noise canceling and ambient sound features are working so well for you.
We designed the WH-1000XM5 with fantastic features like the Integrated Processor V1 for crystal-clear calls and Adaptive Sound Control which learns where you are and what you're doing to adjust the sound settings automatically.
Thanks for choosing Sony!
Best regards,
Estefany
Quality over quantity product!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were amazing, the sound quality was so clear and the fact that you could customize the sound and change it based on what you are listening to is what really drew me in. Personally I like to purchase items based off of quality at an affordable price, I will say that these are little more on the $$$ side but it is 100% worth it if you value great sound quality. Overall the default setting for the sound is really good but the fact that you can select from multiple pre-made settings as well as customize your own is a really unique and thoughtful feature, it allows you to play with the sounds of the music and adjust them to fit your specific listening style. Not only is the quality of the sound impeccable but the style and comfort of the headphones is also very modern and comfortable. From the stone/tan color that looks great and doesn't leave any visible grease marks from your fingers or face to the soft, pillowy cushioning around the hears and headband that makes you forget your wearing headphones at all. Another great feature is the touch responsive surface on the sides of the headphones, it is super helpful and does away with the bulkiness of buttons and on a single charge these headphones have lasted through an entire roadtrip from Houston to Orlando. Overall I highly recommend these headphones, and while they might be on the pricey side they are worth every penny, nickel and dime. I love them and I know they will last for a LONG time with me!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexaC, We're glad that you're enjoying your new headphones. We appreciate your detailed feedback and thank you for choosing Sony. Erin
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound pretty low volume bass but at high volume kinda clips but could be keeping the driver safe for long term use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JisselR,
It is most rewarding to hear your thoughts on the audio performance of your WH-1000XM5 headphones. You actually made an excellent point regarding the volume and bass management, our acoustic engineers design our headphones with smart internal tuning to prevent distortion and protect the high-quality drivers, ensuring you get pristine sound and long-term durability for years to come.
Thank you for trusting Sony to deliver your daily soundtrack.
Regards,
Dominick
Amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product walks the walk and talks the talk along the with app and eq customization,I think it’s stands over Apple and bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRYANH!
Thank you so much for the fantastic review! We are pleased to learn that you are loving your WH-1000XM5 and how it handles both your music and calls.
We designed the WH-1000XM5 to give you top tier active noise cancellation and crisp call clarity. With the app, you can easily tweak the EQ to fit your exact taste. Plus, you get an all day battery and super soft, comfy pads for hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Boom headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every beat is different and clearly identified with this, Sony is best always
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, AjayM!
We are absolutely delighted to hear that you are enjoying the audio precision of your WH-1000XM5 headphones, noting that "Every beat is different and clearly identified." Delivering that exceptional clarity and detail in the soundscape is a core priority for us.
Thank you for trusting Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Please fix the cheap hinges
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, tired of the cheap hinges this is my 3rd pair absolutely love the sound and noise cancelation but they break way to easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarenP,
Thank you for sharing your experience with the WH-1000XM5 headphones. We are truly sorry to hear about the repeated issues with the hinges breaking. We understand how frustrating it must be to have your headphones break, especially when you rely on them for their sound quality and noise cancellation.
Regarding the warranty, we want to clarify that it covers defects in materials or workmanship during normal use for one year. Unfortunately, physical damage like broken hinges caused by accidental mishandling is not covered. After a thorough review, our team found the problem to be hardware-related and outside the scope for a replacement under this policy.
To assist you further, we recommend reaching out to Encompass for repair options that are often more affordable. They may be able to help fix your headphones at a reasonable cost. You can find repair details for your WH-1000XM5 here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for considering Sony products. We truly regret the inconvenience this has caused and appreciate your loyalty.
Best regards,
-Fred
Good headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation is excellent, and they’re super comfortable to wear. Easy, smooth listening experience overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Sree!
We are thrilled to hear that you are enjoying your WH-1000XM5 headphones! It’s great to know that the noise cancellation is meeting your expectations and providing that "smooth listening experience" we strive for. We also put a lot of focus into the redesigned headband and ear pads for long-term comfort, so we’re glad to hear they feel as good as they sound.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony WH-1000XM5 Wireless Headphones – Quick Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick Review The Sony WH-1000XM5 headphones deliver outstanding sound quality, industry-leading noise cancellation, and a sleek, modern design. Ideal for commuters, travelers, or home office use, they offer up to 30 hours of battery life and quick charging. The call quality is excellent, and they support multipoint Bluetooth pairing for added convenience. Pros: Superb sound and ANC Lightweight, comfortable design Excellent battery life and fast charging Clear call quality Cons: Expensive Slight concerns about hinge durability Verdict: If you're looking for top-tier wireless headphones with excellent noise cancellation and audio performance, the XM5s are a fantastic choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolf, thank you so much for your fantastic review! We're thrilled to hear you're enjoying the exceptional sound quality, noise cancellation, and thoughtful features of the Sony - WH1000XM5. It's great to know they're a perfect fit for your needs, whether you're commuting, traveling, or working from home. We truly appreciate your support and hope you continue to enjoy your listening experience! Thank you for choosing Sony. Regards, -Dominick