Customer Ratings & Reviews

Posted 7 months ago

Hi SIMONEP,

It is fantastic to know that the WH-1000XM6 brought such a bright smile to your boyfriend’s face! We designed these headphones to be the ultimate companion for both high-fidelity gaming and mobile immersion, so hearing that he’s making the most of both the wired and Bluetooth connections is wonderful. It’s an honor to provide the "quality purchase" that keeps your gaming world sounding its best.

We really appreciate you making Sony part of your gift-giving and gaming setup.

Regards,
Dominick

Posted 1 year ago

Hi, MKB313!

We're incredibly excited to hear how much you're enjoying the WH-1000XM6 headphones! It’s fantastic that you feel the superb noise cancelling justifies the price and that they're the best headphones you've ever used.

The seamless experience you're describing with the noise-cancelling cycle is a key part of our Adaptive Sound Control feature. It's designed to automatically detect what you're doing—whether you're running, walking, or waiting—and adjust the ambient sound settings accordingly. We're also glad to hear they are performing so well for you at the gym, staying securely in place during your workout.

Thank you for your fantastic feedback and for choosing Sony to provide your premium audio experience.
DiegoV

Posted 1 year ago

Hi DCResident,

Thanks for sharing your experience with us! We're sorry to hear about your previous XM5s pair, but we're thrilled you're loving your new WH1000XM6 headphones.

It's awesome to hear that you consider the XM6 headphones the best to date. The way you describe the sound quality as "like being at the movies" is exactly the immersive experience we aim for. It's great to hear they pair so well with your TV and enhance your viewing experience on all your favorite streaming services.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Posted 1 year ago

Thank you for your fantastic review, Yuji.

We are so pleased to hear that you love your new WH-1000XM6 headphones and that you consider them the best ever. It's truly rewarding to know that you find them so comfortable and that the sound quality is so exceptional it feels like you're in a studio. We designed them to provide a premium, immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Posted 1 year ago

Thank you for sharing your detailed feedback, EriGon.

We are so pleased to hear that you are impressed with the noise cancellation of your WH-1000XM6 headphones and that you find them comparable to the AirPods Max. We designed them to provide a premium, quiet listening experience, and it's rewarding to know we've succeeded. It's also great to hear that you're enjoying the customized listening experience and the fantastic sound quality across multiple devices, including your laptop and iPhone.

We appreciate you mentioning the importance of being mindful of humid/wet environments, as this is a great tip for maintaining the quality of any electronic device. We also understand your comments about the pressure of headphones after long periods of use. We aim to balance a secure fit with comfort for extended listening sessions, and your feedback is valuable.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Posted 9 months ago

Hi Kalyan,

We are thrilled to hear that the upgrade from the XM3 to the WH-1000XM6 has been such a "night and day" difference for you. It brings us great pride to know that you find our noise canceling and customization options to be best-in-class, and we truly appreciate your high recommendation.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Posted 7 months ago

Hi jo808!
Thanks for the review! We are very glad to hear that your WH-1000XM6 kept you comfortable throughout those long flights.

These headphones feature our latest Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment and even atmospheric pressure. They also offer Speak-to-Chat technology that pauses your music when you start talking.

We really appreciate you choosing Sony!
Warm regards,
Estefany

Posted 11 months ago

Hi Shelby!
Thank you so much for taking the time to share your review and the excellent A-rating for your WH-1000XM6 headphones! We are delighted to hear that they've been such a great fit for your listening needs.

Beyond the features you mentioned, we also packed the XM6 with the latest Adaptive Sound Control technology, which can automatically adjust the ambient sound settings based on where you are; whether you're walking, waiting, or traveling. Plus, you get up to 30 hours of playback on a single charge.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Posted 6 months ago

Thank you for the fantastic review, SamsungSSD!

It’s awesome to hear that the WH-1000XM6 won you over! We're glad you’re enjoying that balance of clear highs and deep bass, and that the seamless switching between Android and iOS is making your life easier.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Posted 11 months ago

Hi VivekRaj,

Thank you so much for the 5 stars and for sharing your experience with the Sony WH-1000XM6 headphones. We are extremely proud to hear you find the sound quality crisp and the noise cancellation beyond incredible—that's a testament to the years of research and refinement we've poured into this series. It means the world to us that you see the XM6 as the epitome of that evolution! Thank you for choosing Sony and for being a loyal listener!

Best regards,
Dominick

Posted 1 year ago

Hi JMcAllen, thank you so much for the fantastic review! We feel privileged to hear that the Sony - WH1000XM6 lived up to your research and expectations, especially when it comes to noise cancellation and sound quality. We also really appreciate your honest feedback about the app and ear cup fit. Comfort and usability are just as important as performance, and we'll definitely pass your notes along to our development team. Thank you for choosing Sony, and we hope they continue to be your go-to for immersive listening! Best regards, -Dominick

Posted 1 year ago

Thank you for the fantastic review, Goretex!

We are delighted to hear that you love the sleek design and that you feel your WH-1000XM6 headphones have the best sound quality ever.

That level of praise is incredibly rewarding for our audio engineering teams! We're thrilled we could deliver a premium listening experience for you.

Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team

Posted 1 year ago

Hello JayisfirstonTwitch,

Thank you for choosing Sony!

We're delighted to hear that you're enjoying the WH1000XM6 and that they provide you with exceptional noise cancellation. It's fantastic to know they stay comfortable on your head all day, even during naps! Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Posted 4 months ago

Hi RISHAPR,

It brings us great satisfaction to hear that you consider these headphones the absolute best audio investment on the market right now. We engineered the WH-1000XM6 to deliver an unmatched listening experience, and knowing it hit the mark for you is incredibly rewarding.

Thank you for making Sony part of your entertainment!

Regards,
Dominick

Posted 8 months ago

Hi ShainaR,

We are elated to hear that the WH-1000XM6 has been a "lifesaver" for you! We design our noise-canceling technology to create a sanctuary of calm, and knowing it provides such meaningful support for your sensory needs is incredibly moving for our team. It’s wonderful that you’re enjoying the flexibility of the Ambient Sound control, allowing you to seamlessly transition between total immersion and your surroundings whenever you choose.

Thank you for making Sony a part of your daily life; we are honored to have you in the family.

Regards,
Dominick

Posted 6 months ago

Hello BryanC,

Thank you for considering Sony products.

We apologize for the inconvenience you have experienced with your WH-1000XM6 headphones, including the difficulty with the case, the cracking sound from the left side, and the occasional muting issue. We appreciate your feedback and want to help you resolve these concerns.

We recommend the following steps to address the issues mentioned:

Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions are available here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html

Your unit comes with a 1-year warranty. If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You’ll find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Posted 1 year ago

Hi YousefM!
We're grateful for your honest review! We are immensely pleased to hear that you're enjoying the amazing ANC and sound quality on your new WH-1000XM6 headphones. It's fantastic to know that those features are making a big difference for you.

We understand your feedback about the low-end bass and we appreciate you sharing your thoughts.
We've actually designed the WH-1000XM6 with our new Precise Voice Pickup Technology and Speak-to-Chat features to provide crystal-clear calls and hands-free convenience and we're glad you're enjoying the sound quality overall. Your feedback is valuable and we'll certainly take it into consideration as we continue to evolve our products.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 5 months ago

Hi Zach,

We appreciate the recommendation and your detailed feedback regarding codec support! While iOS uses AAC, the WH-1000XM6 features DSEE Extreme technology to upscale compressed audio in real-time, providing high-fidelity sound across all platforms. We're glad you're enjoying the performance on Android!

Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 year ago

Hi KingKoopa! It brings us great satisfaction to hear you're loving the WH-1000XM6 headphones. We really appreciate you taking the time to share your feedback.

We definitely hear you regarding the color and sweat/dirt at the gym, and the integration with the Apple ecosystem. We're always looking for ways to improve based on what our customers tell us.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 9 months ago

Hello LoganV,

Thank you for choosing Sony!

We’re excited to hear that your WH-1000XM6 headphones reveal new layers of sound in your favorite music. It’s rewarding to know they are enhancing your listening experience so deeply. Your recommendation is truly appreciated, and we’re proud to be part of your audio journey.

Best regards,
-Fred