Customer Ratings & Reviews

I don’t think the sound quality it there! My $350 BEATS sounded better! The Auto Noise Cancellation is great though! I played with the app and eq settings and could not get them sounding that great! Especially for $454! Maybe they will sound better with higher quality codecs but I’m happy with my music streaming service so.,,

Amazing sound, especially paired with Sound Connect app.

These headphones are great. Coming from the XM4’s, it does lack a bit of bass that those headphones gave me. But something that was improved was the sound that escapes the headphones, if that makes sense. With my XM4s, at a loud volume, sometimes the music would bleed out the headphones, but with this new generation, it does a better job at keeping the sound within the ear cups.

If you have ever been in the market for some high-end noise cancelling headphones, you have likely seen something about the Sony WH1000XM series of headphones. They have consistently been at the top of the pack when it comes to best-in-class noise cancelling. Having owned nearly every iteration of the WH1000XM series, they have consistently improved with each version. However, one thing that wasn't quite an improvement to me in the last version (the XM5), was the lack of the ability to fold up the headphones for storage. While this may not seem like a big problem, it made the headphones, and the case take up more room when travelling. Thankfully, Sony as moved back to the folding design similar to the XM4. - Setup - As with previous versions, the XM6 are easy to set up. Requiring very little effort to complete. Turning on the headphones and connecting with the app makes everything seamless and very easy. It will walk you through configuring for you specific surroundings and allowing for the tweaks to suit your listening style. It also makes it easy to connect to a secondary device, which is excellent if you work in an office, like I do. I typically connect to my phone and computer. Seamlessly switching between them throughout the day. - Features - Like previous models, these are packed with excellent features that make the Sony an easy choice over other models. First, their noise canceling is second to none. They easily cut out the distracting sounds of the office, heavy rain from outside, or the engine noises from planes. You can comfortably keep them at a lower volume too, since you're not trying to make them louder than your surroundings. Somehow, these seem to do an even better job of noise cancelation than the XM5s as well. On top of the excellent noise canceling, they also sound amazing. The quality as I have been listening to any number of different things has been superb. Music, movies, games. They all sound excellent. Another great feature is how quickly these headphones charge. Even though the battery life is outstanding on these (I'm getting almost exactly 30 hours, just as Sony advertises), if you're in a pinch and need them for a quick listening session, you can get about 3 hours of listening time with less than 5 minutes of charging. So very useful. The audio quality while taking phone calls is excellent too. My friends haven't even noticed that I'm using headphones when talking to them. The headphones are also very comfortable. As you can imagine, working in an office, I wear headphones for most of the day. Either just listening to music, or for editing videos. Not only are they very comfortable to wear for the entire time, they also help keep me focused with the noise cancelation. They are lightweight and don't feel cumbersome to wear at all. They do feel like they are maybe tighter on the sides of my head than previous models, but not uncomfortably so. The touch controls work very well, and the new button designs are much easier to find without even thinking. The power button being a round shape, and the noise canceling being the rectangular button. The gesture to cup the right ear with your hand and hear your surroundings works so very well too. You can easily just cup the ear and hear whatever others are saying around you without needing to remove the headphones. Which is a great to keep you moving through the day and right back into the noise canceling when you're done talking. Pros: Best-in-class noise canceling, outstanding audio quality for media and calls, very comfortable, great battery life and fast charging, excellent controls and features Cons: There isn't much to say negatively about these headphones. They are improved in almost every way from the previous model, and far superior to nearly any other headphones on the market. They may cost a bit more, but as they say, you get what you pay for. If I were to make one nitpick, it would be that the charging cable is almost laughably short. But to be fair, you're not usually needing to use a long cable with them for charging.

THEY ARE WHAT….ILL STILL KEEP TAKE THE BOSE I I . THESE UN GOOD BUT FOR AN AVERAGE JOE ALREADY GOOD.

[Employee of bestbuy] Great headphones! Amazing noise canceling! It works even better when you setup all the features and adjust your EQ settings

Amazing product Best Buy has all the best electronics very pleased with my purchase

The way Best Buy deals with the products and the delivery is great. I dont have any issue with my shopping, even if im going to buy something i check in best buy.

I’m satisfied in ever aspect great product not complaints

These new Sony WH-1000XM6s are my fourth pair of the series. I've owned the XM2, XM3, and XM5s previously. Every version has been better than the last in terms of sound quality and noise cancelling, with the XM5s being what I thought would be the unassailable peak. Sony has one upped themselves yet again in the sound/ANC department, which is frankly amazing. The real winning features for me though are what Sony brought to the comfort and portability departments. The problem I had with the XM5s is that despite phenomenal sound, they took a step back in comfort. I'm bald now and don't have a nice cushion of hair on my head, so I'm VERY cognizant of the padding/pressure that a headphone places on your noggin! I don't care how good a pair of headphones sound if they hurt to use. The new XM6s have a wider headband with extra padding and has almost erased any pain from wearing them for hours and hours so far. The other improvement in comfort, the new earpads, also helps with passive/active noise cancelling. One of my favorite things to do sometimes is to just relax in my recliner with my headphones on and the ANC running to provide me a small island of silence and tranquility. The XM6s almost do a good enough job without even being turned on due to these new earpads! With ANC on though, I am completely oblivious to world. Now, I haven't had a chance to travel with them, so I can't say how well they will handle engine/people noise in a vehicle but the XM5s were amazing, and I have no doubt the XM6s will be even better. I actually didn't use my XM5s as much for travelling, not only because of the lack of padding, but also because Sony had gotten rid of the folding feature and only made it so they fold flat in a larger zip case. Now with the return of complete folding and an awesome new MAGNETIC case, these XM6s are going with me everywhere! While I do recognize that the added complexity of the folding feature does add a fail-point back into the mix, the hinge/rotation points feel very robust. The one weird thing I found about the folding feature is that now the earcups face the other direction. Previously if you took the headphones off your head and placed them down straight ahead of you the cups would turn down to have the opening down on the table. Now the earcups turn the other direction and outer control surfaces are the side that is down (you can see this in a photo I posted). I'm not sure if this is to help improve the longevity of the ear pads or for some other reason, but I'm not sure I agree with Sony's choice here. I think I'd rather this be the other way, especially since they have now made the earpads replaceable, so if that WAS the reason, it no longer would seem to be a big one. I've run the XM6s through my EXTENSIVE testing playlist that runs everything from frequency sweeps, to binaural placement, to recordings selected for clarity/depth/purity/transparency and other features. I also have songs selected that I know like the back of my hand and can even pick out the breath being taken by a singer while using detailed cans. The sound produced by the XM6 is outstanding. Sony says they consulted with several audio engineers to improve clarity across the spectrum, and while I'm sure they improved some things, the previous iterations were so good, it's almost impossible for me to pick out any improvement. I would think that this work went into some of the 'wizardry' of the Listening Mode feature, which can place you in a coffee house or a movie theater to change your sound stage. To me this is a bit of a lark, because I can't see anyone actually using this feature, but more to check it out to see what the software can do. The last features I'm going to talk about are the battery life and microphone quality. The battery life for the XM6s is claimed to be 30 hours, and I have ZERO reason to doubt this number and would bet that it is actually much longer. My testing playlist is 4 hours and 7 minutes long, and I have listened to several full albums as well and I'm still sitting at 73 percent. Finally, the microphones on the XM6 (both for voice pick up as well as noise cancellation) are equally as good if not better than their predecessor. I've made several calls and the people on the other end said it sounded perfectly clear. The biggest problem I had with the first call is that the noise cancelling was so good that I HAD to switch to transparency mode so I could hear myself well enough! On previous versions there was enough coming through my own head and leaking in that it wasn't really needed, but here it is. I'm over the moon with the Sony WH-1000XM6 headphones and I expect to spend many hours lost in their beautiful sound or in my quiet refuge. They may be pricy, but they are worth every penny to me.

This head band is so tight giving pain in head and ears. This is happening within 10-15 minutes. This headset can’t be continuously keeping it for long period and it’s painful. All other features attractive but flaw in experience design.

Amazing quality, one of the best headsets ive ever owned. Similar to Airpods Max, only issue for me is the annoying case it comes with very big and bulky and the voice assistant that comes pre installed.

Best and worth buying. Going to buy another one again for my work.

* Case: I fell in love the first time I saw these! I really love the hardshell case; it’s light, compact, and the magnetic clasp is something unique and absolutely a game changer. It makes it so easy to open and close. It’s also fun to do and saves so much time compared to a zippered case. I hope more companies learn from this type of advancement in the use of magnets. I love the feel of the woven texture on the outside and the velvety softness of the interior. I like how the headphones fold up inside to add to the compactness and extra portability of the case overall. One negative is how short the charging cable provided is, but it’s not a big deal to me. * Headphones: First thing I noticed is how light they feel in my hands and on my head. I feel like I could wear these very comfortably for hours and hours with their pressure-free fit, although the ear cups could be a bit more cushioned. I like the matte finish exterior; it adds a premium feel but does show some oily fingerprints and residue on the ear cups. The smooth, plush synthetic leather of the widened headband is also a nice feature that adds to the comfortability of the headphones. I never had headphones that used capacitive touch on the side of the headphones before, and so far it works very well for adjusting the volume, changing tracks forward and back, using a voice assistant, or covering the hole ear cup to let in ambient sound. These touch features only work on the right side ear cup, though not both sides, but it’s not a problem for me. Another cool feature this headphone can do is automatically pause the music when you take the headphones off or remove the left ear cup off the ear. The battery is supposed to last 30 hours, which I will never need, but this is super convenient for those with long flights or who forget to charge these. For me, these have lasted a long time so far with no charge and many hours of use. It says you can get 3 hours of use for 3 minutes of charge, which is incredible. For phone calls, it has 6 built-in microphones so it can isolate your voice from background noise, and you can mute your microphone with a double press of the NC/AMB button, which you can change from the app. I didn’t have any issues with phone calls and the call was clear and nothing negative noted from the other caller. The ANC mic inside the ear cups does not bother me as I cannot feel it, but you can feel a big lump when pressing on it with them off. The sound of these seems great without messing with the equalizer at all. I messed around with different settings, but it seems the default has still been my favorite despite being a tad low and less punchy on the bass for some songs to me, but still very good. It has clear vocal mid ranges, nice overall tones, and the noise cancelling makes everything better. * Noise Cancelling: I feel these headphones offer a very superior noise-cancelling experience from other headphones I have tried. Powered by a QN3 processor and an adaptive 12-microphone system, it really does deliver an immersive, distraction-free listening experience. I am very pleased with the overall quality of these headphones. They are well worth the investment. * Sound Connect App: This app is full of features that can help enhance your experience with these headphones. You don’t need to download the app to use these, but it does help keep track of battery life and settings like the NC/AMB button on the side, toggling different things if you have apps like Spotify, Amazon Music, or a couple of other apps. You can connect to two different devices and see what those devices are from the app; the headphones switched to my other device quickly when trying that feature. Changing different listening modes like standard, background music, or cinema. Changing Ambient Sound Control, which helps you control how much sound you actually want to let in, which could be nice to play around with. You can change different equalizer modes or customize your own. You can Optimize Spatial Sound. You can change something called speak-to-chat, which detects your voice when you’re talking and automatically filters in ambient sound so you can talk to someone while wearing the headphones; you can change the sensitivity for the voice detection and how long it remains in ambient mode before returning to normal. There is a toggle that allows you to turn off the headphones when you take them off and aren’t used for a period of time. Head gestures are something you can toggle to nod your head to answer a phone call or shake to reject a call, which is pretty neat. The app can also be used to update software. Overall: I highly recommend these if you’re looking for something high-end that is lightweight, good-looking, travel-friendly, and has amazing sound quality.

This is an upgrade from a pair of Beats Studio headphones I’ve been using. I have not used earlier Sony MX headphones, although I have tried other similar headphones from Apple and Bose. I am really impressed with the sound quality of these, and I think the noise cancellation is the best I’ve heard. Exceptionally comfortable. Even though their weight is average for this style of headphones, they feel lighter on my head. They stay put and don’t jostle when I turn my head. While I’m not usually in the habit of wearing any headphones all day long, I could see putting these on and enjoying listening to them for many hours without any trouble. Phenomenal clarity. Listening to good music should be an emotional experience, and these truly let the emotion come through. I found myself remembering details in my favorite songs that I forgot were there. Everything is crystal clear and pleasant. Bass is punchy without being overly strong, midrange and vocals are clear, and the high end is not fuzzy or distorted. I wouldn’t categorize these as reference headphones, but for casual listening they are a joy to listen to. Along with their ability to reproduce sound with fidelity, the noise cancelation and passthrough features are impressive. While most noise cancellation I’ve heard before feels like an artificial silence, these legitimately sound like I’m in a quiet space. Similarly, passthrough literally sounds like I’m not wearing the headphones. By far the best I’ve heard. The headphones fold up so they will fit into the included case. Usually I don’t value a custom case very highly, because I find myself just tossing the product into my regular bag along with everything else I need to carry—an extra case would just be an extra thing to carry around, adding weight and inconvenience. However, this case is particularly thin and thoughtfully designed. It protects the headphones without being bulky. It has a dedicated compartment to hold necessary cables, which many cases lack. The latching mechanism (a magnetic clasp) is sturdy and quick to operate. The look is simple and stylish. The only drawback is that while the headphones fit in the case well, there’s exactly one way that they fit. It took a few tries to learn how I needed to fold them and orient them to go in. And that’s where I learned that the folding mechanism has a pinch point that I had to watch out for. When opening the headphones that had been folded, I found it unfortunately easy to get my skin caught in the hinge. I didn’t do any damage to myself, but I wasn’t happy about pinching myself with the hinge. This kind of design flaw definitely justifies a negative rating, but I find myself giving this product 5/5 overall anyway because the rest of the design and function really blew me away. Other than the risk of pinching, the mechanics of folding and adjusting the headphones feels sturdy and easy to use. There’s an app to install to get at EQ settings and to customize the controls. There’s also the option to set up an account and send your location data and metrics about what you listen to to Sony. I didn’t set up an account, but someone might want to if they’re interested in integrating with Sony music apps. One interesting feature I wouldn’t use myself but some might be interested in is that the headphones and the app can detect where you are and what you’re doing to automatically change the settings accordingly. For example it can use noise cancellation if you’re sitting at your desk but switch to passthrough if you start walking around. Personally, I’d rather be in control of the settings myself, but for someone who is wearing these nonstop it could be a cool feature. The app also gives you access to listening modes that can change the sound to sound like background music in a cafe or to synthesize surround sound in a theater. Again, these are not something I’d ever use, but some people might find them nice options.

Good good good good good good good good good good good

Very good, but not worth what I bought it for. I wish I still had time to return.

The headband design is complete trash and failed within 7 months of regular use. There are small weak plastic clips on each end of the foam headband that support and restrain the telescoping size adjustment. There are using plastic where metal is needed. Sony warranty DOES NOT cover any hardware that fails with normal use. They ONLY view a failed physical part as something you caused with incorrect use. Stay away from Sony headphones! I have several set of Bose going back to the QC35s and have never had a single set fail.

Compared to the previous version, we have the following improvements: - more microphones - round power button that is easier to locate by feel - the return of the folding design - case now has a magnetic clasp for easier access vs zip - case is now smaller due to the folding design but still retains enough space for adapter/cables - headphones fold flat - easier to service earpads In addition to this, we have the same excellent noise cancellation, fast charging via USB-C, and comfortable headband. In actual use, the main differences for me are that the sound has improved sound quality - the lows can go lower, soundstage seems wider. Additionally the noise cancellation seems to be able to go even stronger. This could be due to the new QN3 chip that these have. It could also be due to the headphone cups themselves seemingly to be slightly larger than before. All things aside, these headphones are great - very comfortable, they sound great, have excellent noise cancellation, incredible battery life, and the same touch/swipe controls from the previous version. My other favorite feature is the app-guided EQ tuning, where you go through a multi step process while playing your music to fine tune the EQ to your liking.

The headband would go sideways on my head, the hinges on the ear cups move so the headphones want to twist on my head. I got used to it and just have a specific way they work best on my head. Today I got them out of the case and the band popped. The band then would only stay straight. It’s like it popped open, something inside the mechanism stopped holding the tension that clamps the headphones to your head. I did not drop them or do anything like that. I expected support to fix them quickly because I assume this is a relatively common problem and there’s threads online about it happening to other people. They said they don’t support hardware issues I’d have to pay. I asked to speak to a supervisor and they said they all follow the same guidelines and that I should contact the literal 1 single repair place in the USA and get a quote to fix. Sony tries to sell these as a high end item and price them accordingly, but their support makes me wonder why I paid so much for these that now don’t work after 3 months.