Customer Ratings & Reviews

I've had a few different Android TV's and I was a little worried about getting this: This is a premium TC with with the best TCL LED technologies and on paper it should rival top tier LG and Samsung TVs. My concern with it was the android experience - while the Android TV UI and deep integration of content across streaming platforms is great for getting you all of your favorites in an easy to find and navigate UI, I've found that as an OS for a smart TV it gets bogged down and becomes slow to load. I'm happy to report that so far that HAS NOT been the case, I suspect given the premium package of amazing picture quality and decent backward facing sound that TCL was happy to make sure they added enough processing and memory to keep the SMART capabilities running smooth as well. I've historically only bought LG or Samsung TVs when looking for an ultra-premium visual experience but this TCL has won me over - playstation and 4k bluray look amazing and the streaming services also provide great capabilities. The QD-mini LED seems to really provide responsive screen refresh while also driving mind blowing contrast. There is plenty of connections for video games and 4k blu-ray plus audio out to drive a surround experience that you'll probably consider upgrading to match the beauty of this TV. This TV supports Dolby Atmos and DTS-X built-in and do work GREAT in a pinch but if you're going to invest this much in the absolute best picture you really owe it to yourself to using a true 11.1 system to pair it.

The QM9K is the latest model in TCL’s move from value-priced products to also producing high-end products to compete with the best offered by the top names in the TV market. This is their current flagship product with astounding specs and state-of-the-art hardware. It’s the first to hit the market with Google Gemini baked in as well as Dolby Flex Connect. Those features alone will be a fleeting win since others will be quickly following. The real question is how does it perform? Can it equal or outperform the best of the competition? Everything about this set shows quality in both appearance and performance. The build quality is first class with an understated and an attractive borderless design. It matches its physical appearance with performance. The picture quality of its WHVA panel equals anything available and surpasses most. It’s incredibly bright and razor sharp with over 6000 local dimming zones. I didn’t detect any noticeable bleeding or blooming even with the high-contrast graphics common in sports and news broadcasts. Colors are deep and saturated and spot on. The superior appearance of OLED over QLED screens has been erased in color and contrast and well surpassed in brightness. By specs, it’s the brightest screen in the consumer market with a maximum rating of HDR6500 (6500 nits). That’s well more than most probably need. I found the ambient lighting control nicely adapts the brightness and contrast from a very sunny room to nighttime viewing. Some purists will undoubtedly want to have full manual color, and that is up to you. The B&O sound system also surpasses what you’d expect. It’s the best TV sound I’ve heard, but I still prefer my high quality soundbar and sub-woofer. As Dolby Flex Connect speakers become available, it will be interesting to hear how that compares since it will tune your speakers to your room. The backlit remote is well laid out with appropriate shortcut buttons for apps and quick access to settings. It matches the quality and design of the TV. Look at the product information, and you’ll see that this TV has every quality feature you might need both in picture, sound, and software. The operating system is Google TV with Gemini built in. Just talk to your TV, and it will suggest YouTube videos or tell you where and what is available to watch based on your query. Its replies are video based, so general questions can get some unusual results that miss the mark. This is the first set on the market with the change from Google Assistant to Gemini, and I expect the Gemini AI to get more useful as that system matures. There are some baked in Google apps that can’t be deleted or hidden, as well as several TCL apps. The online TCL user guide is very good, and you’ll need it as you explore and set up this TV. There are a lot of things you can customize including a very useful popup for easy setting changes (picture mode, sound mode, etc.), and it doesn’t interrupt viewing. The setup process provides you with QR codes allowing you to use your phone for logins and such. It also prompts you to load the TCL Home app and sign on or establish an account. Beyond that, I didn’t find the app particularly useful. It’s a home management app, so if you have several TCL products, you may find it more useful. Another unique feature is the optional Presence Sensing. When used, it will turn the TV’s Ambient Display on (photos, art, etc.) when you get within an adjustable distance. It can also display a weather/news widget. You can set the time as well as triggering distance. It works as designed. I found it interesting and used it for a while. It's a great TV and certainly flagship quality. For brightness, contrast, saturation, sharpness, and features, it can’t be surpassed by anything I know of on the market. If you want one of the best out there, I can wholeheartedly recommend the QM9K. This is a premium, flagship TV. You get what you pay for.

Luis was extremely helpful! This is the second time we have purchased a TV from him- within two weeks! We will go back to him for other projects! Have not for the TV yet, but looking forward to get it!

The Best Buy staff helped me get what I needed and accommodated my requests

Still trying to figure it out, but seems better than my old LG.