See more imageswould recommend to a friend
TonyN29 Posted
this thing boot up fast but when online it lags a lot
Posted
Hi, thanks for the review and feedback!
We'll be more than happy to help address any concerns you have about your Cable Modem.
In your case, we recommend e-mailing a copy of the unit's Event Log to USSupportTeam@TP-Link.com, and we'll gladly follow up with you to provide assistance. If you find an abundance of T3 and T4 Timeout errors in the Event Log, please contact your ISP and reference the errors. You can access the Event Log from the device's management page by using the steps outlined here: http://www.tp-link.com/us/faq-1164.html
If you'd like assistance with any of these steps, please send an e-mail with your contact information and a copy of this review to USSupportTeam@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.
Thank you again for your feedback. We hope you'll keep TP-Link in mind for your future networking needs.
Best Regards,
TP-Link Customer Support
(866) 225-8139
USSupportTeam@TP-Link.com
indy Posted
It was to be set up for Comcast, I assumed it was going to have all the correct input jacks, etc.
NonsenseForReal Posted
Had Optimum Online for years and used the same DOCSIS 3.0 modem (surfboard) and I switched to this modem from TP-Link a few days ago. No issues and getting the same exact speeds. ** Note that if you cannot get it to connect when you first turn it on, press the reset button for 15 seconds to reset it and it should connect with no issues. Had this "issue" when trying to connect to Cablevision/Optimum and eventually got online after speaking with TP Link. Hope this helps someone out there! **
NormalBob Posted
Replaced Comcast modem after renting for way too long. It took 5 minutes to unpack, attach everything necessary, and logon to Comcast website provided in packaging to get up and running. $10 a month I will no longer be paying to Comcast.
Santosh Posted
I have a comcast connection and i installed this 2 weeks ago. This was easy to setup and has been working great, my speed has definitely increased compared to my previous router.
Posted
Dear Santosh,
Thank you for sharing these details regarding your recent experience with our product.
We are happy to hear installation was a breeze and the performance has been nothing short of spectacular.
Thank you again for your feedback.
Best Regards!
TP-LINK Support Team
866) 225-8139
ussupportteam@tp-link.com
Hinsdale Posted
Compatibility with Wave Broadband was my primary concern. I emailed Best Buy, they assured me it would, and it does. Setup is easy: 1) Connect to cable 2) Connect to router 3) Connect to power 4) Let it stabilize for 15 minutes. 5) Call your ISP to activate. They'll need the MAC number on the bottom of the modem. 6) Done. Works great, and it saves me $10/month on my ISP bill.
stephenm806 Posted
I gave this to my friend to test because he has complained several times for paying $8 a month for renting their modem plus I’ve known him all my life and he works in IT for one of the largest money market firms in the world. He said he could pull 30+mbps off this modem on all his tests. He also said that this model is significantly smaller and less of a footprint than the model Time Warner supplied him. In short he said it preformed as it should and he loves it. He thanked me very much for saving him a lot of money. Within 7 months, this unit will not only pay for itself but it will put money back in your wallet. TP-Link also offers 24hr customer support and they team is knowledgeable (I’ve called a couple times and asked some tough questions).
DaMAN Posted
I got this modem to replace the new Motorola SB6141 which was garbage (kept on resetting). This modem works great.
JohnRebecca Posted
I needed a regular cable modem to work with Comcast and this one activated very easily.
ADesilva Posted
Hi Guys I finally got rid of my lease cable modem from cable vision. this product is great , fast enough to do all my work . I have connected 3 devices at the same time. speed is great! Thanks TP-LINK......
dderby Posted
Honestly, after reading the reviews on how simple this was to install, I thought I'd give it a shot at my new place. However, I JUST realized this is NOT a wireless modem/router. So, now I have to go through the process of finding a wireless router to go with the modem. Guess that was my fault for not understanding how these things work. I'm not tech-savvy, and had no clue. On the flip side, this works great plugged into my laptop, but I can't use my Roku, my XBox Live account, or my tablet.
Posted
Dear dderby,
Thank you for taking the time to review our product.
We are sorry to hear that there was confusion regarding the unit. We are happy to hear that the unit is working well when used as intended with a wired connection. As you mentioned, we would also recommend connecting it to a wireless router to fully benefit your home network and provide WiFi to your Roku, XBox, and other wireless devices.
TP-LINK has a great selection of wireless routers to choose from. If you would like assistance choosing the best router for your home, please feel free to reach out to our 24/7 support team at the phone number or email address below, and one of our agents will be happy to help.
Best Regards!
TP-LINK Support Team
(866) 225-8139
ussupportteam@tp-link.com
ANGEL Posted
This cable modem is amazing, download & upload is super fast!