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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 256 reviews

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Rating by feature

  • Service

    Rating 4.8 out of 5 stars

  • Professionalism

    Rating 4.9 out of 5 stars

  • Expertise

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance of the TV Haul-Away & Recycling service, as well as the quick and efficient setup. Customers appreciate the removal and portability aspects of the service. The service also handles hauling away old plasma TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 256 reviews
  • Rated 5 out of 5 stars

    Geek squad never disappoints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a fantastic job as usual! Brinne and Ethan were very pleasant to have and did a great job with the tv install. It was basically taking down the old 75 (which Geek Squad did as well 6 years ago) and putting up a new 75. I thought it would have been an easy swap but unfortunately they did have to raise the mount on the wall a few inches due to the mounting holes on the new tv and to accommodate the JBL soundbar so they did have to take the time to do that but they were still done in reasonable time and it looks fantastic, sitting perfect, right above the soundbar!

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    TV HAUL AWAY AND SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff did a very quick and efficient setup of our new Sony 56" Bravia. They hauled away our existing TV and were very thorough in their cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, team was very professional & helpful. Top tier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to set up my TV arrived on time, easily took down my old TV and installed the new one on the wall. He was very experienced, professional and careful. He managed the initial set up. He made sure I was happy with the placement on the wall, answered all my questions and hauled away my old TV leaving me ready to go with my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Makes life easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time over pass 2 three years using this service and it’s worth the price. Service technician arrived earlier, was very professional and knowledgeable about the installation. Was in and out in no time. He was very respectful of my property ( wore slip over shoe covers without being asked to do so and protected walls from damage during removal of old TV).

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very Impressed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys showed up to haul away our huge 65 inch theater screen big box TV and the matching stand with built-in speakers. I thought it would take a good amount of time to get it out of the house and out the door, but not at all! They brought in the new updated 65 inch Roku and removed that monster sized TV and stand in less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    a superb experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were extremely helpful and professional. They left my flat screen fully functional with the use of a single remote. Also had all of my streaming apps and cable fully functional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE NO, 1 TECNITIANS IN BEST BUY,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UNTIL KNOW THIS IS THE BEST SERVICE ALL THE TIME FRST QUALITY SERVICE ,VERY KNOLESH TECNITIANS AND READY TO TAKE CARE OF ANY PROBLEM YOU HAVE IN YOUR PRODUCTS .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 98” is great but the fellows that came to install it did not center the bracket well and forgot the manual.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Setup of t.v. and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and professional. Did a great job setting up and explaining how to use the t.v.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were really awesome really knowledgeable and we're really careful with installing the TV. They did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service for specific uses.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing a TV damaged in a multi-purpose room in our facility. We had an exiting mount on the wall. They sent a 2-man crew since it was 86" tv. They just transplanted the hanger arms, re-mounted the TV and hauled away the old 86". I wired it back up myself since it would have cost more for them to do. All said, they helped with the hardest parts for our staff which was the delivery, heavy lifting and haul away. I can't speak for their installation or wiring expertise since we did not need them for that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth the disposal fee.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cut and dry. They delivered my old tv. Were very efficient and courteous, picked up my old tv and took it with them. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. Took the old tv to the basement and hauled away old one from basement.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old Samsung taken away with no problems. Makes buying new so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made things so easy. I handed the TV to the delivery man and off he went.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Give them a raise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very fast bext thing i know i blinked and tgey was riding off into the sunset they did a great job and was very nice

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quick took less that a minute definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauled Away my Old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is extremely helpful since I did not have a way to dispose or transport on my own

    I would recommend this to a friend
  • Pros mentioned:
    Removal

    Rated 5 out of 5 stars

    Removal of my old tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am single so it’s necessary to have someone take away the TV . I was happy for the set up of my new TV and they took the old one away. It is a nice service

    I would recommend this to a friend
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