Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
Great sound; poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I had to return the remote because it drained my batteries and died twice within weeks. Also dealing with the fact that the speaker does not stay on even while watching something. I called Best Buy about it and they wouldn't do anything because I didn't purchase the Protection Plan even though I was within 30 days of purchase. I contacted Vizio and they replaced the remote but did not troubleshoot the issue with the speaker going out. So I am still dealing with that issue of that. I guess they figured the remote would fix that issue. I have yet to contact them again. Not to mention, it is not user friendly in regards to programming the soundbar and remote.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jamia, please contact our customer support again at 877-878-4946 for assistance with your sound bar.
easy set up great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very easy to set up. the pieces were all labeled nicely
I would recommend this to a friendTru-Volume Isn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its chief selling point, Tru-Volume, doesn't work as promoted. Adjust volume so Ads are tolerable and the show content is too low to be understood.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello willy, thank you for your feedback. You may want to turn off the Surround control or individual center control to increase the volume of the voices in the content you are watching. If you would like assistance with this please call out customer service at 877-878-4946 for assistance.
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product would definitely recommend to others
I would recommend this to a friendGood not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: it has great connectivity and the sound from the bar is really clear. Price is really accesible Cons: the satelite speakers are hard to hear
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback.
Average sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Assembling is not an issue. The sound bar produce average sound. The android app does not work, but I just use it for my TV and not for streaming music.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback.
Perfect 5.1 Just Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vizio 5.1 perfect size powerful and beautiful design!
I would recommend this to a friendlove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying this product~I use it every day!!
I would recommend this to a friendAwesome speakers but issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar system, but sub would not power on when turning on system. Wasn't happy having to manually turn on subwoofer every time so returned it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .The sub woofer if intended to be turned on and left on. When it's not receiving a signal, it will go into a stand by mode. The sub does have an 'On' or 'Off' switch that can be used to power down the sub woofer when you don't want bass tones. But for everyday use, we'd recommend leaving the sub woofer powered on, and not switching it off or on when when you'd like to use it.
Awesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how my tv hears now with this sound system.
I would recommend this to a friendAwesome Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar works great for all types of tv viewing.
I would recommend this to a friendGreat sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vizio is a great brand. And I got a terrific deal.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound just not enough bass for me. It was ok would definetly gi with something else though.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bcraft1215, thank you for your feedback it is appreciated. This sound bar does have a separate bass setting that can be adjusted to assist with your bass levels. If you have any questions please contact our customer support at 877-878-4946 for assistance.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hight recommended. Open box version of this is great
I would recommend this to a friendWorks OK
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every once in a while the bass speaker doesn’t work. I have to unplug an plug back in the sound bar for it to work.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Eric. The subwoofer will only play when you're listening to content with deep bass tones. Some content (like the nightly news) may not have these deeper bass tones. If you're watching content with bass tones (like actions movies- or playing music) you should be hearing the sub- so if that's the case, please give us a call at 855-833-3221 so we can get this resolved.
Nice bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good,good price, I just not lucky, broke down , so early,and make sure that these guys explain to you how works the warranty
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mv510, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Works great...when it actually works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is just pathetic. I've had this for a few months now, and it's been absolutely nothing but trouble almost every time we use this system. I've tried unplugging, factory reset, re-pairing, and nothing seems to make it right. Subwoofer/surround cuts out when it wants to, and the soundbar comes on and goes off on it's own even if the power save mode is off. I've tried and tried to just keep with it to see if it works, but it's just ridiculous how bad this has been.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello mwm51939, as long as the sound bar and subwoofer are within a normal distance there should not be any audio drop off. We'd love the opportunity to review your setup and see how we can help. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Decent sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but serious lag issues / audio lags behind video regardless of adjustments
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Joshua, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Good unit but buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send back for a replacement. Sub woofer would not come back on line after sleep (eco) mode. Had to turn on manually every time.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good when it wants to work, I was hoping the replacement plan I got for it would solve issues I have with the product but apparently needs to be "diagnosed". Ever since the products been updated it has sound sync issues and the dialog audio is terrible. You get what you pay for and im annoyed I cant get this product replaced because its faulty.
No, I would not recommend this to a friend