Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
18 month lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1.5 years. Too long for the warranty to mean anything. Doesn't power on at all. Attempted all of the steps Vizio recommends (unplugging/replugging, holding power button), and the associated app is unable to locate it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello SSmith86, defects like this are extremely rare in or out of warranty. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When completing a power cycle were you able to hold the power button while the sound bar unplugged? Building on that step correctly can be essential at times. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Try something else if you have a 4 k tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took 2hr of trying to get to work it did not support 4K pass though I call support and the guy keep telling me it is a sound bar it does not pas picture only sound by the time I manage to get sound out it was no bad but I was full of glitches I have to unplug it every time I want work and replug it so I just turn it in and I hope to get one next week that support 4K pass though
No, I would not recommend this to a friend- Cons mentioned:Durability
No power after one year of use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fourteen months later, no power to the main bar. Called Vizio to see what they could do and of course nothing. a product should last longer than this
No, I would not recommend this to a friend Nice sound not friendly setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and fair price, but the subwoofer Bluetooth is quirky and hard to reconnect if you move it
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello wfoufo, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Here for the reward points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t tried it yet but bought it because it had really good reviews from the tech community.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello JoshK, we look forward to your updated review of the sound bar once you have had the opportunity to use it. If you have any questions please reach out to our customer support at 877-878-4946.
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine until I find out that the two small speakers not working properly!
No, I would not recommend this to a friendIt’s okay great technology
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear subwoofer makes a vibrating noise like wind blowing etc.not all the way satisfied!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mortuary1, Sorry to hear that you're having issue with bass, Do you have the sub woofer sitting on hard surface? May also adjust sound setting with the remote control. We love to hear from you if need help adjusting settings, Please call us at 1-855-833-3221
Great.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall work with all my vizio products. I’ve had some problems with it. Might return it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our tech support agents by visiting support.VIZIO.com and selecting the 'Contact Us' option, or update your review with more details.
- Cons mentioned:Durability
Piece of junk...do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. This is a terrible piece of equipment. It turns on and off at will. It doesn't turn on at all at other times. It's low quality and not the "deal" it appears to be. I've had for less than 2 months, can no longer return and now have to buy another brand new bar.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Krystalv, the behavior that you are experiencing is very odd. Please reach out to our customer support at support.vizio.com and click 'Contact Us'. We’ve got agents ready to chat, text message, or speak with you on the phone.
I don't use the back 3 surround speakers anymore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When surround sound kicks in on the back speakers with action sequences, I constantly had to turn the volume down to avoid offending neighbors, plus it was just plain irritating. Night mode did almost nothing to resolve volume variation issue. When the action sequence ended, I had to turn the volume back up to hear voice sounds from front speakers.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello jkhgkjhg, thank you for your feedback it is appreciated. This sound bar system has the ability to adjust the surround and bass levels individually from the internal menu. Adjusting these setting may allow for a sound quality more like you are looking for.
Worth the black friday price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for a cheap surround system. Probably wouldn’t pay non sale price for this though
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Vdubio87, thank you for reviewing your television. From your lower score it appears that you may not be having the best experience with your sound bar. We would love to hear what we can improve with our user experience in the future. If you could update your review or contact our customer support with this information we would appreciate it.
needs owners manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar needs to come with an owners manual, had to call their number to get help. A simple fix.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello denmo, thank you for your feedback it is appreciated.
Weak rear speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main sound bar performs excellent but the rear speakers are useless. For the price is not bad
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Marimac, to get the best audio from your speakers you will want to provide the sound bar 5.1 audio. Please contact our customer support at 877-878-4946 for assistance with your sound bar.
Trouble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have trouble every Time we play a dvd. The sound never comes on even when using the codes.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello 42go, pleas contact our customer support at 877-878-4946 for assistance with your sound bar.
Bad subwoofer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer blew within 2 months. If that’s what you want I do not recommend
No, I would not recommend this to a friendIt’s cool
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gives a lot of issue setting it up. Once that’s done your worried about it disconnecting.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Silvia24, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Didn't Meet Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased because it could connect with Google Home. But wireless subwoofer never stayed connected and not much sound came out of surround speakers, even when in music only mode. With those features not working well, it loses all value. I traded for a ZVOX sound base and sound quality is way better. Only one piece and you get better sub and better surround all in one unit
No, I would not recommend this to a friendLip sync not right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get the sound coming out of the speakers to match the lips on the tv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Dwayne! Most TV's have a Lip Sync feature to help line up the video and audio when this happens. You can also use the Sound Bar's AV Delay feature accessible through the SmartCast Mobile app to adjust it on the sound bar. If you would like assistance feel free to contact our customer support team at 877-878-4946
DO NOT BUY!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst soundbar ever! We purchased in November of 2018 and it stopped working by March. The replacement wasn't any better. We has trouble with the original soundbar purchase from the beginning the even after replacing it, nothing improved. Sound would turn off for no reason. It would not turn on when TV would turn on. It would make crazy high pitch sounds. We have now had the sound bar for a little over a year and it completely died! It will no longer power on. Tried all the suggested troubleshooting provided several times and no luck. Contacted customer services and aside from what I've already tried all they told me what that the soundbar was out of warranty and they can't help me. Now all we have is an extra large paper weight we can't use. Stay away from this. It might seem like a good purchase for the price, but we DO NOT RECOMMEND>
No, I would not recommend this to a friendIt’s Okay
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound bar and woofer but the surround sound speaks are poor
No, I would not recommend this to a friend