Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
Common Defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad defect right out of the box. Would turn off randomly in the middle of watching. Two tiny speakers give the illusion of surround sound, but only if its really close to where you are sitting. I expected this from a Vizio, and regret giving them a chance. Upgraded to a receiver and some Polk speakers!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Jack, If the audio from your rear surround speakers isn't loud enough- you can adjust he their volume in the settings. Sorry to hear your sound bar was powering off. If you haven't returned the sound bar- we'd be happy to see if we can troubleshoot your product- and replace it with or warranty process.
Vizio sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be great if I could get the geek squad to come here to set it up.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi MsCarrie57. If Geek Squad isn't able to come out- VIZIO does offer free lifetime technical support. You can always reach out to one of our agents and we'd be happy to walk you through the setup. (I promise it's not as difficult as you might think). Just go to support/VIZIO.com and click on 'Contact us'. We'd love to help.
- Cons mentioned:Auto power off
Garbage. Audio delays and powers off on it's own.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Audio delays and powers off on it's own. This happens within 30 minutes with one or the other. Only had it a week. But returning it. The SmartCast features aren't worth the headaches.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Chuck, this behavior is not normal for this sound bar. If you still have the sound bar we’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Overall, not happy with this VIZIO soundbar
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, really no complaints with that. But the Subwoofer and 2 wired satellite speakers will not stay bluetooth connected to the main sound bar. Constantly having to attempt to reconnect them. Most of the time when I get it reconnected is just dumb luck, by some combination of turning the power on/off and/or cycling through the various cable connection options till I get back to the HDMI ARC connection. Trying to reconnect the sub exactly per the instructions on page 33 of the owners manual never works. It seems that pausing the remote on video or tv is what causes the disconnect. Pretty much fed up with these issues, so gonna see if I can get Best Buy to take it back so I can go with another brand. I am running the system in conjunction with a Samsung Q80 TV.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello,
Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
If it's cheap, it's likely cheap.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew it was a gamble buying the least expensive sound bar. Little did I know, that this system has a mind of its own. It turns on whenever it wants and turns off whenever it wants. It decides when to respond to the remote and when not to. There's likely some sort of explanation for this, but it won't be good enough. Spend your money on a more expensive option. Believe me, the money you save isn't worth the headaches.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Ken2, the behavior you are describing of your sound bar is very odd as it should not turn on or off unless provided a remote or CEC command. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointed in the sound quality and hesitation in sound when switching channels
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Cathie, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Eternal audio/video lag
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried all advise I could find online for how to get this stupid thing to work right. Everything works for a little while but eventually the video and audio refuse to sync again. There is nothing smart about this device. Pay some QA engineers to test your products before selling them. The number of responses I've seen that say "this behavior is odd for this device" makes me think that it is not odd at all. Things of the same brand plugged in via HDMI should work without me having to spend hours troubleshooting it. I want my time back.
No, I would not recommend this to a friendShuts off intermittently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There have been about 5 instances where the sound bar shuts off for no reason which is annoying. I turn off the tv and then turn it on again, to get it working again. I have not called tech support yet - not sure if anything can be done about it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Scooter9, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Open box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as open box, attached to my Visio tv turns off randomly
No, I would not recommend this to a friendSound is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good starter setup and the sound is good could get better rear speakers
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bodeal, thank you for your feedback it is appreciated.
Wouldn’t recommend this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price was very reasonable but quality of sound did not improve as expected
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Gina, to get the best sound from this sound bar you would want to provide it with a 5.1 audio signal. Please contact our customer support at 877-878-4946 for assistance with your sound bar.
not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hooked up to any other tv than vizio is not worth it
No, I would not recommend this to a friend- Cons mentioned:Durability
Crap soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use, just turns off by itself and won’t turn on, it just dies by itself, called for support and warranty is over and vizio support did troubleshooting but nothing works, I won’t buy vizio products again.
No, I would not recommend this to a friend Convenient, but doesnt sound super great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great idea and ver convenient. I wanted to move away from a receiver and component speakers and this seemed like a great idea with the bluetooth sub and rear speakers. I just couldnt eq this to sound as good as my receiver. I ended up returning it
No, I would not recommend this to a friendSave your time and money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have officially given up on vizio products. I Had been looking at this particular model for awhile and finally decided to try it. While the first week I used it everything worked well. But soon after i started having multiple issues. The subwoofer’s bluetooth connection kept giving out. I had to constantly reset it. The volume would constantly move on its own. Eventually I would notice that the audio would have a serious delay from the video. I will never buy another vizio product again after the experience with this and the smart tv I had purchased and returned right away
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mikew, We’d really love you to speak with our customer service team. They’ve got a few questions about how the sound bar connect to your'e TV and the other devices. Please reach out to us at 1-855-833-3221
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for about 4 months. 2 months ago the sub started sounding broken if the bass is on. I am disappointed in the sound. I initially it was great. Maybe I should have bought a Samsung? My Tv us also vizio so I thought it would be perfect. Ugh!!!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Q2cute, I apologize you are experiencing issues with your new Sound Bar System. Please feel free to reach out to our Award Winning Customer Service at 877-698-4946, and we will be more than happy to assist you.
Treble lacking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for price but voices are soft compared to other sounds
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Acrame25, thank you for your feedback.
Sounded great, when it worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first delivery ended up being an open box with stuff missing. Best Buy happily replaced with a new one. The new one sounded great when it worked. The surround and sub would cut out intermittently. The inputs would often get confused and we would hear a different input then we were trying to watch. I had high hopes for this soundbar, but ended up returning in the end. I will not purchase another Vizio soundbar.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Stanm88, the sound bar and subwoofer should have a constant stable connection as long as they are within an average range and clear connection without a lot of interference. Sorry you had this
experience with your sound bar purchase. If you decide to purchase a VIZIO product in the future and have any questions or concerns please reach out to our customer support.
its ok not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its a pain in the butt sometimes just dont like it
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for taking the time to review our product. Sorry to hear that your unhappy. If you have any specifics on ways we can improve our product to meet your needs, we'd love to hear it.
Difficult but good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks really decent and really user friendly
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Sidd, thank you for reviewing your sound bar. From your lower score it appears that you may not be having the best experience with your sound bar. We would love to hear what we can improve with our user experience in the future. If you could update your review or contact our customer support with this information we would appreciate it.