Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
No longer turns on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year and half, no longer gets any power to it and happened to fail a little after 1 year warranty expired go figure.
No, I would not recommend this to a friend - Cons mentioned:Durability
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consistently turns off and disconnects from subwoofer. After 17 months from date of purchase, stopped powering on completely.
No, I would not recommend this to a friend Defective Model
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out twice. First time, the sound kept bursting and the other time it did not even turn on. 1 under one year warranty so they replaced it with a recertified/ refurbished and after few months of replacing, the recertified/ refurbished went out again but it was 1 month prior to one year Warranty so they did not do anything but give a little discount for the new one which I am not even sure if I will use that discount code as I do not trust Vizio and especially not this model as it apparently is defective and they did not care of replacing/ fixing it. Twice in 1 year and I have 2 of those. Vizio, do better!!!
No, I would not recommend this to a friendGood one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product for any house hold. Obsolutely loving it
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Kavi, thank you for your feedback it is appreciated.
cannot adjust volume to side speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot adjust volume on wifi speakers-- useless
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Smokeum, you can adjust the surround volume but adjusting the surround balance or changing the audio to direct. Please contact our customer support at 877-878-4946 for assistance with your sound bar.
Works ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little speaker are not loud enough... but work well tho
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Cheese, you may be able to get more volume from your bar by adjusting the surround levels, the individual Bass and Treble or turning off the TruVol feature.
Unreliable, connection broken after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vizio used to be a great brand, but for sound bars I'm done. This garbage constantly turns off in the middle of watching TV, even after turning off the eco mode. Only had it for 7 months and now I'm finding the subwoofer won't connect anymore. I haven't even taken the time to connect the rear surround speakers yet but now it's pointless since the Bluetooth link doesn't work. Good thing I got the protection plan. I'm sure best buy will be replacing this thing multiple times, which is annoying since I have it mounted perfectly as part of a complicated setup. Might just get it replaced so I can sell it and get something better at this point.
No, I would not recommend this to a friendSound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system, but randomly turns itself off. Not a great item
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar fine for 4 months then-loud popping noises. Sound would turn off on it's own or increase on it's on. Next, could not turn off or on with remote or manually. Became so concerned that we would unplug when not at home or over night. Afraid of possible fire hazard. Replaced with Samsung sound bar that works great and has a speaker devoted to voice which really works wonderful.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Sorry to hear you were having issues with your VIZIO Sound Bar. All VIZIO products come with a 1 year manufacturers warranty. If you still have the Sound Bar, and you purchased it 4 months ago, you would be well in the warranty and we'd appreciate the opportunity to help you. Please contact our support team at 877-878-4946. We also have chat & email agents ready to help on support.VIZIO.com.
Sounded great while it worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great while it worked, unfortunately I continually had bluetooth connectivity issues between the soundbar and the subwoofer. As a result, the bookshelf speakers also wouldn't work. I had bought the Bestbuy warranty and tried to return but was told I'd have to return to the manufacturer for them to repair which can take up to a month. Before leaving the store, I spoke to the salesperson in the home audio department and asked his impression of Vizio soundbars to which they replied they'd never recommend a customer buy one. The things we wish we knew prior to purchasing. I will never purchase another Vizio product and suggest you do the same.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello David11111, the behavior you are describing with your sound bar is very odd. Please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review you setup and see how we can help.
Bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this to anyone. The sound quality isn’t all that great. The instructions manual isn’t that good either. I was very disappointed but decided to keep it because the stores weren’t open due to COVID-19
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Nisee, At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our tech support agents at 877-698-4946, or update your review with more details.
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar worked when I connected it to Bluetooth, but not when I connected it through hdmi to my tv. I tried many setting and couldn’t get it to work. When it connected through Bluetooth, there was a delay between the sound and the picture.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Koobo, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Can't find speaker stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving it a 2 because the speakers will not fit any speaker stand because of the way they are made and I called best buy and person told me I had to look on the web site for more stands she was not helpful at all ..
No, I would not recommend this to a friendGreat when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year then I heard a small pop and hasn't worked since. Vizio is a great product when it works but there not known to have quality products. Stay away from this company.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not a fan...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, no doubt. Connection issues. Were a deal breaker for me. Constantly resetting itself. Not working as it should. Just an overall headache to configure.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Sorry to hear that your having trouble. The Sound Bar should be really easy to connect. Just plug an audio cable into your TV and you're good to go. If that's not what's happening, please give us a call at 1 (855) 833-3221 and we'd love to help you.
- Cons mentioned:Durability
Should last longer than 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years, stopped turning on. Was nice while it lasted but two years is a bit short.
No, I would not recommend this to a friend - Pros mentioned:Price
Sound quality was poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a good price for a five channel soundbar subwoofer combo however the from I was using it was too big for this system. Needed more power and larger sub woofer
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Mike, thank you for your feedback it is appreciated.
Sound cuts off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really good but after using it a few time the sub cuts off from the sound bar and it gets quiet. It only happens for a few seconds but is extremely annoying, that's why it's getting a bad review
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello hpg209, the sound bar and subwoofer should have a stable connection as long as there is no interference in the area. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Lag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return it because there was always a horrible lag. We tried two different Vizio sound systems and they both had the same issue. Keep in mind, we have a Vizio 4K TV so we expected no issues.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bryan, in some cases this can be affected by the audio type and the connection type being used. Please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review what devices your listening to on your sound bar, and ensure they’re not having any issue.
Sounds good, functionality is horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had many issues syncing with the arc delay in connection and delay in lip sync. Wish I could return but past the window.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jay1, please contact our customer support at 877-878-4946 for assistance with your sound bar.