Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Bad sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality Remote hard to use Power cuts out randomly Turns tv on when no one is watching tv
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Wstepter, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Was ok, but get something better if possible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an average setup. There are extremely better ones out there for just the same or just a slightly higher price.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Ryan, At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our tech support agents at 1-855-833-3221, or update your review with more details.
Do not buy !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a cheap junk I bought it in January 2020 and it stopped working in April 2020 just a few days ago. It stop turning on. I went through all the Troubleshooting steps and even plug another device into the same plug. Save your money. Will never on anything that says Vizio on it. If I could give a zero I would!
No, I would not recommend this to a friendIt’s going in the garbage, where it belongs.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth function is always inoperable (it stutters non-stop) and the subwoofer keeps disconnecting on EVERY single use (there’s something lose inside). Apparently, Vizio did a careless QI on this item (according to several VIZIO forums). I really regret buying this product, it is absolutely garbage. I Kinda want to just throw it away. Too late for me to return it, save your money.
No, I would not recommend this to a friendOverall felt empty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this speaker system exchanged because it just didn't do it. I like a lot of sound. And had this unit all the way up and still was mediocre
No, I would not recommend this to a friendNo going to well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar become unsych to the voices after commercials. And the subwoofers started to sound busted.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi CaptnJonesy. Sorry to hear that the sub woofer sounds busted. If you could go to support.VIZIO.com and click on 'Contact Us' one of our agents would be happy to help see if we can fix your issue. We've got chat, sms (text message) and phone agents ready to help. They should also be able to fix the synch issues with your audio.
Ok surround system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it was wireless speakers so purchased it. Wrong. Also will shut off out of blue and have to reset everything.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Shaun67, please contact our customer support at 877-878-4946 for assistance with your sound bar.
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar turns off whenever rear speakers are very weak but the sub woofer is awsome . will be returning for refund
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello biggumba, please contact our customer service at 877-878-4946 for assistance with your sound bar.
Great sounds bar from the beginning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great unfortunately the wireless woofer bass sounds already started cracking in less than a month
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello David, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The small speakers didn’t work correctly. This was the second one I bought from the store. This was an open box item.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello perfect, please give our customer service a call at 877-878-4946.
Have a hard time getting the system to start up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it except it is soooo frustrating hitting the start button multiple times to get the sound to come on.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jeff, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Sound bar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer went out and Best Buy didn’t offer any assistance on fixing it or nothing
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello BiggDogg87, sorry to hear you are not having a smooth experience. Have you been able to give one of our award-winning support agents a call yet? I am confident that we can help troubleshoot your subwoofer there. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Would not purchase again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, when it actually works. Turns on and off and sound never lines up.
No, I would not recommend this to a friendDoes not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after the Return Package opportunity ended, the subwoofer on this blew. And with that, the soundbar doesn't work great without it. Now I am stuck with a below average soundbar and am going to have to buy a whole new one. Would not recommend to anyone, if anyone has a better one that they purchased and can handle louder music please leave me a comment.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello NotGood1, please contact our customer support at 877-878-4946 for assistance with your sound bar.
- Cons mentioned:Remote control
Remote not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote does not work and it keeps turning off on its own
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Omar. The sound bar shouldn't be turning off on it's own. It does have a sleep feature where if it doesn't detect an audio signal- it will power off to conserve energy. If it's powering off mid-show, or you'd like to disable this feature, give us a call at 1 (855) 833-3221.
VIZIO - SmartCast 5.1 Channel Sound Bar System wit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is not user friendly it takes time to connect the volume with the tv.
No, I would not recommend this to a friendSounds great - when it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a day. Then the audio started falling out of sync with the video. This got progressively worse until now the sync goes out mid-program. Now the remote no longer works either. I'm so disappointed.
No, I would not recommend this to a friendPoor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left surround speaker has a weird noise and you have to constantly sync the audio with the video.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Justme, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Terrible!! Blown Subwoofer right out of the box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this immediately! Ordered online, looks like it had been previously returned with printed tape around the box. Even if it were returned, an employee should’ve fully checked all of the equipment before returning it to the shelves for resale. Installed entire system to find out we wasted hours. Blown crackly sub sounds awful!
No, I would not recommend this to a friendHighly disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gotten three different Vizio sound systems and they work flawlessly. Got this one for a gift and it is making the TV lip sync go crazy. This bar is complete disappointment and only worth the garbage can.
No, I would not recommend this to a friend