Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
I got a dud
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a dud, the optical does not work, but the jack gives decent sound.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello miller, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
bad deal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes up and down every five min. never could get the rear speakers volume up.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Sonnyboy, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Doesn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but stops working just about the time the warranty runs out. Our second one. Same priblem
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Crsko, please contact our customer service at 877-878-4946 for assistance with your sound bar.
Doesn’t work like it should
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I purchased the product I can’t turn my sound bar up too much because the sub sounds like it’s blown. I don’t know what to do about it because I no longer have the box it came in and due to the corona virus the Best Buy store near me is closed by the time I get off work. I feel I should get a replacement
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Nisha. Your Sound Bar does come with a 1 year VIZIO warranty, and lifetime technical support. So if you have a moment, go to support.VIZIO.com and click on 'Contact Us'. We have chat, sms, and phone agents ready to help. We can run through some steps to see if we can make the sub sound better, and if there is any problems- we can discuss your warranty options.
Fine, if you know what to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to figure what wires go where. Not a genius and not calling the Geek Squad.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Michael, please contact our customer support at 877-878-4946 for assistance with your sound bar setup.
Stopped working after 1 week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received for Christmas and worked great for about 5 days. At that time it started locking up and not playing any sound. Completely unresponsive and had to be unplugged. New Year’s Day it stopped working completely after Vizio customer support had us unplug it and hold the power button to dissipate the power. Now it won’t turn on at all.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Coach, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Often disconnects from sub woofer and sat spks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a vizio 2.1 and impressed with that moved onto 5.1. It often disconnects from subwoofer no matter how many times I physically pair them. 2.1 sounded much better with bass, this one gives out no bass while playing music even with right settings. I am done with setting up once a day and returning it today !
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello SaiG, the sound bar and subwoofer should stay connected without an issue unless there are many sources of interference. The sound bar should also output bass with most sources or as long as you are on the Music setting. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Dead product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new product and when I opened the product the sound bar was not working returned the product on the same day and got the replacement from different store and this time the subwoofer had problem returned again on the same day . Wasted my whole day going back and forth never will buy vizio again
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello sunny, sorry you have this experience with your product as this is not the experience we expect our customers to have. If you decide to try another VIZIO product in the future and have any questions please reach out to our world class tech support as we may be able to assist you with any problems.
Highly disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two speakers that come with it were not even in the package.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Justin, Our apologies that your sound bar didn't come with the rear speakers. If you purchased it from a 3rd party re seller, it's possible that something happened to remove them that was outside of our control. That being said, if you could contact our customer service team at 855-833-3221 we'd be happy to see if we can get you the rear speakers.
Simply terrible...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous speaker. Constantly disconnects, audio constantly loses its sync with video, will randomly lose sound strength. All of these require constant resets and now power on takes longer and longer. Do not buy. Pay for what you get. I’ll never return to Visio.
No, I would not recommend this to a friend- Pros mentioned:Bass, Easy setup, Sound quality
Visio 5.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with bass from subwoofer. Easy to set up. I like the wireless so you can place the sub 20 Feet away without tripping over wires. One bad thing is the power won’t stay on if you use HDMI ARC connection even if you turn off eco power. It will if using optical cable.
I would recommend this to a friend doesnt work great at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to pair with our Vizio tv, assumed since it was same brand it would work great together BUT we have been proven wrong. IF it works theres a delay in the audio when its working. Not pleased with it and reaching out to geek squad now for a solution
No, I would not recommend this to a friendWouldn't recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth feature never worked properly but I didn't intend to use it so that wasn't much of a loss imo. However the sound drops out from time to time, everyday, and one of the little surround speakers has stopped functioning. Would not recommend.
No, I would not recommend this to a friendEcho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to get rid of the echo from front system.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi MrBill81! An echo like this usually occurs when a the TV speakers are still on. We recommend turning the TV speakers off to get rid of the echo. If your TV speakers are off and you are still getting an echo please reach out to our customer support team by visiting support.vizio.com and selecting the 'Contact Us' option.
- Pros mentioned:Sound quality
Great for the price; Samsung compatibility issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This generates nice sounds for the price and it was easy to set up. However, I have TV compatibility issues with it. I just bought a Samsung - 65" - 4K Ultra HD TV (model: UN65MU8000FXZA). There is such a lag between the talking on tv and the sound through the speakers. Sometimes it takes ~5 seconds for the sound to start; which is a long time to wait when you are trying to watch tv. I updated the settings to take off all delay options. When I record shows and fast forward through the commercials and click Play, there's just silence. I have to end up rewinding a bit in order to give it enough time for the sound to come back on. SO ANNOYING!! I don't know if this is a Vizio or Samsung issue but I just want to mention the problem.
I would recommend this to a friend BUYER BEWARE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away! Soundbar died 2 years after purchase and vizio offers no repair service. Wireless sub struggled to stay connected to the bar. Should have seen this coming. Disappointed.
No, I would not recommend this to a friendWorthless support. After hours of "on hold"...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review....spoke to 3 different Vizio guys (all located in Mexico), none were able to hook up this system. Sorry design team at Visio, YOUR PRODUCT SUCKS if your support folks can't get it to work. PS: Best Buy's geeks couldn't get it to work either.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a few months keeps randomly turning on. Then tonight 2 days after the return period ended the soundbar turned itself on again I unplugged it and plugged it back in now it has no power at all. Tried 3 different vizio power cords still nothing.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Maddog, please reach out to our customer support at 877-878-4946 for assistance with your sound bar. We would love the chance to see if we can get your sound bar up and running.
Terrible Speakers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surround sound speakers went out in a month, the sub went out in 6 months and then the connection between the bar and the sub/speakers went out at 12 months. I'm one month past the warranty and I can't get these fixed. I will never buy a Vizio product again.
No, I would not recommend this to a friendHopefully you have better luck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controllers display doesn’t illuminate and the sub has a channel that doesn’t work so one of the surround speakers won’t work and the closest store is 90 minutes away there’s no chat service or email service I could contact for a replacement won’t use bestbuy ever again
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jayc32, please contact our customer support at 877-878-4946 for assistance with your sound bar. You can also e-mail or chat in from our support website.