Customer Ratings & Reviews
- Model:
- SB3651-E6
- SKU:
- 5768100
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, and bass of the SmartCast 5.1 Channel Sound Bar System with 5-1/4" Wireless Subwoofer. They appreciate the clear sound, simple installation, affordability, and strong bass. However, customers are negative about the connectivity, remote control, durability, and auto power-off feature. They have experienced issues with the sound bar disconnecting from the TV, the remote control not working properly, the sound bar not lasting long, and the sound bar randomly turning off.
This summary was generated by AI based on customer reviews.
Not good. Sound sync issues, sub is bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound constantly falls out of sync with the screen, the subwoofer doesn’t rumble instead has a distracting popping sound when people talk
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Jjjj1093! The popping sound isn't normal and you should be hearing the rumble for bass. We recommend contacting our customer support team by visiting support.vizio.com and selecting the 'Contact Us' option. Our award winning team would be happy to help!
Horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've done everything I can think of, this thing goes out of sync after about 20-30 minutes. Do not buy
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Sean, sometime behavior like this can be caused by the connection or audio format. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
So cheap quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t sound good at all don’t buy it, the sound quality is really bad just buy something a bit more expensive but it will sound much better
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Andro, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Product Sucks!! Speaker blew in first week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer blew within the first week I had it hooked up. Total garbage. Junk junk JUNK!! Wouldn’t recommend this junk garbage to anyone
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Well it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked ok. But for the price the sound quality should have been a lot better. The sub barley hit, and when it did, it sounded tinny
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Pete, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Junk.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound lags after commercials, sound bar stops working alot so i have to shut it off then it doesn't want to turn back on
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Lunchbox, your sound bar should provide clear consistent audio from all sources. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running properly for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’ so we can review your setup and see how we can help.
Was a great sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar worked great for the first 6 week. Now the volume control does not work.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Builder, sorry to hear you Sound Bar isn't working properly. If you could reach out to our support team, we'd be happy to help get this resolved. We've got chat, phone, and SMS agents ready to help on support.vizio.com. Also- since this sound bar supports learning functions from other remotes, we might also be able to get the soundbar to respond to commands from your TV or set top box remote.
NOT TOO HAPPY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT goes dormant too often and requires that we power off and power back on in order to get the sound back on. BOOHISS
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello MJILY, please contact our customer support at 877-878-4946 for assistance with your sound bar.
NOT GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE SECOND TIME I TURNED THIS ON, I HEARD A POP SOUND AND IT NEVER WORKED AGAIN. RETURNED IT FOR A FULL REFUND.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello RINK, i'm sorry that you had this experience with your sound bar as this is not the expected behavior. If you decide to purchase a VIZIO product in the future please reach out to our customer support at 877-878-4946 for any questions or concerns.
broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. broke two times after ordering it. I wouldn't recommend it.
No, I would not recommend this to a friend- Pros mentioned:Price, Sound qualityCons mentioned:Remote control
Sound is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this to replace a Onn 2.1 that didn’t not have the rear speakers or subwoofer. It took a few tries to pair the subwoofer but once we got it working the sound is much better then the old system. ( tip: keep holding the power on the sound bar button longer for the sub to pair) I spent 45 min getting used to the remote and adjusting the sound from front to rear, treble and base. In a bigger room you will need to adjust sound so you don’t get a delay to rear speakers. Once it was adjusted the sound is very clear and crisp. So far I’m impressed with this unit, it is cheap and well worth the money invested. The only thing I would want to add to it is to adjust the sound to where you can hear more of the talking to the rear speakers it seems only ambient sounds go to them. If there is a adjustment for this please respond. Overall very happy with this purchase.
I would recommend this to a friend Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer blew in less than a month. Seems very cheaply made. Sound was mediocre.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We truly appreciate your review and would love to speak with you directly about your experience to see if we can help in any way. Please contact our customer support team at 877-878-4946
- Pros mentioned:Easy setup, Price
Great upgrade from Sony HT-CT390
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the rating is excellent for the $150 black Friday price. I am using this soundbar on a LG UK6190 TV via the ARC HDMI input (enable ARC on TV) and Xbox One X. On the Xbox I had to configure the Audio settings on it to use Bitstream and use DTS. When I used the Dolby Digital setting I noticed a lip syncing issue in Netflix that I was unable to correct with the audio sync options. But with DTS it works fine (this might save people some time). I am not sure if this was related to using ARC instead of another audio cable option, but I am not spending the time messing around to find out. The default settings on the soundbar will need to be adjusted to your liking. I connected my phone to the soundbar with the Vizio Smartcast app so I can see the values set for bass, center, treble, ect. I lowered the center to -7, bass -1, treble 2, the others at 0 so far (which is default in the middle value) surround on and truevolume on, truevolume seems to give it a better home theater like experience. I am not done tweaking the settings so maybe use this as a baseline to adjust to your liking. To test and make sure 5.1 is working on the Xbox I used Netflix with the matrix. You can use any movie on Netflix that displays 5.1 below the title name of the movie, and see if audio is coming out the rear speakers. So after all this, which took me about an hour to figure out I am happy with this soundbar which is much better than the Sony HT-CT390. There is a bit of a learning curve/adjusting of settings that people may not have planned for while buying this soundbar. But once you figure it out you'll be happy with the time investment getting it setup. Another notable mention is that this soundbar has all the audio cables you would need to get started which is a huge plus. You also don't need to use the subwoofer power cable for the subwoofer, you can use the one labeled for the soundbar (which is longer) for the subwoofer they both have the same power rating / output. Thanks
I would recommend this to a friend Not worth buying
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, it turns on and shuts off by it self, Cant seem to figure why it does it.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Nike, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started hissing within a month of light use. Do not buy, do not waste your money. Even if you find it on sale.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello s007v, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Quit working after eight months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to link up using the HDMI cable won’t stay hooked up changes all the time
No, I would not recommend this to a friendBad speaker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right speaker never worked and i bout this prouct twice
No, I would not recommend this to a frienddoes not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this thing takes 5-10 to get it to do anything, every time. Somedays it just doesn’t work at all
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello nothappy, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money but a Samsung sound bar, this thing is garbage, returned it an hour after I set it up
No, I would not recommend this to a friendReturned it and went out right after warranty.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the extended warranty of you buy this just so you don't end up with nothing.
No, I would not recommend this to a friend