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Customer Ratings & Reviews

Model:
WDBCTL0020HWT-NESN
SKU:
1766059
Your price for this item is $139.99

Customer reviews

Rating 4.3 out of 5 stars with 1113 reviews

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Rating by feature

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, ample storage, and reliable performance of the My Cloud 2TB External Hard Drive (NAS). Many also appreciate the straightforward setup and find it to be a good value for the price. However, some users experienced issues with network connectivity and found the software less intuitive than expected. A few also noted that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,113 reviews
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great for a small network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great if you have a decent amount of devices to connect to. We got this to replace iCloud for our phones and is a great back up for the time machines on mac. It is very seemless to set up and works with both macs and pcs

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Network connectivity

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews and was kind of skeptical on how easy is the setup but after about five minutes it was working with no problems. I have had the hard drive for about 2 months now and have had no problems with it dropping connection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Up in the clouds...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy access to all those important files anywhere from any device in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    As advertized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and functions as advertized. I would recommen this item to friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Storage Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MyCloud is very easy to setup and use. I have had no problems with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome for those who have lots of pictures and videos to store

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup for my Macbook Air. Easy to use. Works great with Time Machine.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is just the right size for a small network with minimal storage needs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple install and works perfectly. Nice app for both iPhone and android.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Easily access files from anywhere! Even on my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great network storage drive, easy to setup and access from any smart device

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Great NAS to store your songs, pictures, videos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, although the setup was not as easy as I thought. But with some effort I got it to setup and work on my network. Great for central storage place for my pictures, songs and movies. works great with my apple tv and Chromecast with allcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One word: Accessibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little bit of difficulty in the beginning. My computer was uploading a large series of files to my cloud, and it stopped midway through. Once I got it up and running though, the cloud is accessible from really anywhere. Take the time to understand the usage and it'll be a cake walk. Definately a great product I would recommend for anyone who needs a central hard drive!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best hard drive out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive to have when on the go. Great space and easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Network connectivity

    Rated 4 out of 5 stars

    Needs constant monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappears from the network for no reason I know. This product is for advanced computer users and should not be sold to anyone without a computer science degree. The Best Buy employee warned me about this but believing I"m somewhat computer savvy, thought surely I could figure it out. Well, it's more an issue of not wanting to spend the time fussing with it when I've read there are products on the market that don't require such effort. So, it works but it takes WORK to work it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and easy to set up, the WD support people were very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not nearly as confusing and hard to set up as I thought it would be.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    meets storage needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient for off site access and sufficient for local storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MyCloud replaced a similar Seagate Flex Drive that croaked after just two years. Fortunately I use these purely as a backup and my PC hard drive still had all my files. So far the MyCloud has worked really well and backs up automatically. I don't even know it is doing it. I like that you can select how many versions of the same file you want backed up.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as I needed. No problems. A great drive at a great price.

    I would recommend this to a friend